• Helping to identify the right problems we need to solve, and guiding our work to where it will have the highest impact. • Leading the development of new products, features, and other technical interventions that make it hard and expensive for bad actors to undermine the security and privacy guarantees we make to our users. • Driving a cross-functional team including engineering, design, data science, community management, and other functions, to iteratively create and deploy these changes. • Driving product planning and feature prioritization with a focus on user impact, while using data and community feedback to drive decisions. • Proactively seeking ideas and feedback from user communities before and throughout product development, and generally maintaining strong and candid relationships with these communities on behalf of WMF and the PSI team. • Maintaining an understanding of current technologies and developments in online safety, security, and privacy.

• Own Product Development: Take ownership of the product development lifecycle, from discovery to launch and iteration. • Partner closely with engineering, design, and business teams to deliver impactful product solutions. • Drive User-Centric Innovation: Engage directly with customers to understand their needs, pain points, and workflows. • Use insights to develop and prioritize a strategic product roadmap that aligns with company goals. • Define & Track Key Metrics: Establish measurable objectives to assess product success. • Regularly analyze product performance, customer feedback, and market trends to inform data-driven decisions. • Collaborate with Cross-Functional Teams: Work alongside marketing, sales, and customer success to ensure seamless go-to-market strategies, adoption, and continuous product improvement. • Balance Strategy & Execution: Manage trade-offs between feature requests, technical constraints, and business needs while maintaining a clear product vision. • Lead Agile Development: Translate product requirements into clear user stories, acceptance criteria, and actionable development tasks. • Work in an Agile environment with engineering teams to iterate quickly. • Stay Ahead of Market Trends: Conduct competitive analysis, monitor industry developments, and identify opportunities for innovation. • Write. A lot: Document decisions, user research findings, Jira tickets, PRDs, etc. As a team, we write to solidify our thinking, communicate and keep everyone on the same page.

• Contribute to the AI product roadmap across HCM, TSCM & VCPM product lines, and own the delivery prioritised AI features and capabilities within. • Identify and evaluate opportunities to embed AI and machine learning capabilities into existing OneOcean solutions, prioritising initiatives based on customer impact, technical feasibility and commercial value • Collaborate with data science and engineering teams to translate complex AI/ML concepts into clear product requirements, user stories and acceptance criteria • Engage directly with customers, end users and internal maritime domain experts to deeply understand workflows, pain points and opportunities where AI can drive measurable improvements • Champion a data-driven approach to product development, defining key metrics and success criteria for AI features and continuously measuring outcomes against them • Work with UX and design teams to ensure AI-powered features are intuitive, transparent and trusted by maritime professionals both on board and ashore • Stay abreast of emerging trends in AI, large language models, predictive analytics and maritime technology, bringing outside-in thinking to the OneOcean product strategy • Partner with commercial and go-to-market teams to articulate the value proposition of AI features, supporting pricing, positioning and customer communication • Manage the AI product lifecycle from ideation and discovery through to delivery, launch and continuous improvement • Ensure responsible and ethical AI practices are embedded in all product development, including data governance, model transparency, bias mitigation and regulatory compliance • Contribute to cross-functional planning processes including quarterly roadmap reviews, sprint planning and stakeholder alignment sessions

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France. As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process. We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have. Product and Design: Our Product and Design teams are helping to create a seamless user experience across various platforms to provide the most trusted services and delightful experiences for grading, protecting, managing, buying, selling, and sharing collectibles. Our grading operation processes millions of collectibles a year and serves as a research hub for collectors across collectible categories. By leading the standards in the collectibles industry, we have earned customer trust that we can leverage across our expanded product offerings such as PSA Vault, the official vault for eBay. Role Overview At the center of our next chapter is a New Business Venture, an opportunity to build a modern, mobile-first and web experience from the ground up. This is a strategic investment with efforts focused on reimagining how customers engage with the collectibles ecosystem. As the Staff Product Manager, New Business Venture for Customer Experience, you will own the vision and roadmap end to end, shaping a seamless and intuitive journey across all touchpoints. You will partner closely with design, engineering, and business teams to rapidly build, test, and scale new experiences. We believe there is significant value in onsite partnership and team collaboration, and candidates within 1-hour commuting distance of the office may be expected to work onsite most of the time. Additional details will be discussed during the recruiting process. What You’ll Do: - Own the End-to-End Vision: Define, communicate, and drive a bold, unified vision for the customer experience—balancing strategic innovation with operational excellence. - Strategize & Execute: Develop a forward-looking roadmap aligned with business goals; drive product delivery from discovery to launch with speed, quality, and measurable impact. - Stakeholder Leadership: Partner closely with executive, business, and engineers to align priorities, build trust, and drive cross-functional momentum. - Modernize & Transform: Champion the evolution from legacy processes to digital, customer-centric paradigms. Translate market trends, technology shifts, and user feedback into actionable plans and products. - Set & Drive KPIs: Establish clear, ambitious metrics for user experience, satisfaction, retention, and platform growth. Drive teams to deliver measurable results and iterate based on data. - Mentor & Multiply Talent: Coach and elevate fellow PMs and cross-disciplinary teams; advance the product craft and foster a culture of continuous learning, humility, and high performance. - AI-adoption, builder first: finds ways to leverage the latest technology tools to collaborate with partners and ultimately product better outcomes - Communicate with Clarity: Deliver crisp, context-aware communication—from executive presentations to engineering standups. Make the complex simple and actionable across audiences. - Inspire & Educate Collectors: Become a subject matter expert—not just in product management, but in what makes the coin hobby thrive digitally and in real life. Evangelize new possibilities for users and internal partners alike. Who You Are: - 7+ years in product management (preferably consumer-facing), with end-to-end ownership of products or major platforms. - Strategic leader—shaping vision, roadmap, and business impact at scale. - Comfortable bridging legacy businesses with modern market trends. - Expert stakeholder manager—simplifies complex issues and builds alignment with both executive and emerging/technical teams. - Strong technical and business intuition; ready to make bold, data-informed decisions. - Fast-moving, adaptable, and resilient—solving ambiguous problems with humility, hunger, and resolve. - Outstanding communicator—clear, persuasive, and context-driven across audiences. - Drives team culture and mentors others to level-up the entire product craft. - Bonus: Experience with collectibles, digital marketplaces, or platform transformation. Salary Range: The salary range for this position is $180,000 – $260,000. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, prior experience, and skill set. This role may be eligible for bonuses, commissions, or other forms of compensation, please ask your recruiter for details. Reasons To Join Us: - Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision - Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits. - 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals - Vacation: All full-time employees are eligible for paid vacation - Holiday Pay: All regular, full-time employees are eligible for nine company paid holidays - Employee Discounts: Employees receive discounts on select grading services for approved submissions - Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs - Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities Collectors uses e-Verify to validate your ability to work legally in the United States. We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to people@collectors.com. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support. If you require an accommodation to apply or interview with us due to a disability or special need, please email people@collectors.com. U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants. If you are based in California, you can read information for California residents here.