• Develop and maintain strong relationships with key stakeholders at Linear’s largest customers - act as the primary point of contact for customer inquiries, concerns, and feedback • Become a product expert and help customers use Linear to drive business outcomes • Drive customer onboarding and training on Linear’s features and best practices; continually strive to expand the usage and adoption of Linear within accounts • Be the voice of the customer; advocate for customer needs internally, collaborating with product, sales, and support teams to address challenges and drive enhancements in the product

• Own day-to-day administration of HubSpot: contact records, deal stages, pipeline accuracy, custom properties, and lifecycle stages. • Maintain a single source of truth for all member and prospect data - clean, current, and actionable. • Proactively identify and resolve duplicate records, data anomalies, and process gaps before they surface as problems. • Build and maintain workflows, sequences, and automations that support member acquisition, engagement, and retention. • Coordinate with the Partner/Origination and Managing Partner teams to ensure pipeline data reflects real-time activity. • Continuously improve the CRM architecture as the club scales - new pipelines, new stages, new segments. • Track and report on key funnel metrics: applications, conversions, member tenure, engagement signals, and re-engagement triggers. • Surface insights to leadership in a clear, concise format - no noise, just signal. • Build and maintain dashboards that give the team visibility into pipeline health at a glance. • Own audience segmentation and list management for outreach campaigns coordinated with the Director of Community & Operations. • Ensure the right message reaches the right segment at the right time - and that results are tracked cleanly. • Support the operational layer of new member onboarding - ensuring the right communications go out on schedule and that member records are updated as they move through each stage. • Liaise with the Director of Community & Operations to keep onboarding workflows current and optimised.

• As a Customer Success Manager, you will be responsible for ensuring an exceptional customer experience. • You will provide personalized and strategic follow-up for our clients. • You will serve as the primary point of contact for clients in the program. • You will monitor client performance metrics. • You will work closely with internal teams to improve customer service processes and tools.

• Drive customer relationships for a leading educational video platform, and work alongside a high-performing, motivated and sociable team • Oversee a portfolio of schools as the primary contact by developing and maintaining strong relationships with key stakeholders to foster trust and collaboration • Deliver training sessions, workshops, and webinars to educate customers about product features and best practices, ensuring they have the necessary tools for success • Maximise usage within schools by using data and tracking engagement metrics to identify areas for improvement or risk • Ensure successful subscription renewals by proactively building account plans that address client needs and opportunities for growth • Gather customer feedback to relay to product development teams to drive continuous improvements in the product and offerings • Provide regular reports on customer success metrics, progress, and insights to the management team via OKR targets • Work closely with Customer Success and technical teams to address customer inquiries, escalate and resolve product issues, and provide timely support to enhance the customer experience