Max Piccinini

• As a Customer Success Manager, you will be responsible for ensuring an exceptional customer experience. • You will provide personalized and strategic follow-up for our clients. • You will serve as the primary point of contact for clients in the program. • You will monitor client performance metrics. • You will work closely with internal teams to improve customer service processes and tools.

• Responsible for the creative strategy of Meta and YouTube advertising campaigns • Analyze creative performance • Design new advertising concepts • Brief and oversee creative production • Organize and prioritize tests • Strategic monitoring and continuous improvement

• Monitor and reconcile general ledger, accounts receivable and accounts payable balances • Participate in monthly, quarterly and annual closings with the finance team • Produce analytical reports necessary for performance management • Receive, verify, record and post supplier invoices