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Sanford Health

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Patient Access Representative

Call Center RepresentativeCall Center RepresentativeFull TimeRemoteJuniorTeam 10,001+Since 1894H1B SponsorCompany SiteLinkedIn

Location

South Dakota

Posted

1 day ago

Salary

$16 - $23 / hour

Seniority

Junior

High School1 yr expEnglish

Job Description

Patient Access Representative

Sanford Health

• Greet patients & verifies demographics • Creating, scanning & routing documents or electronic forms • Inform patients what the document is & capture signatures on necessary paperwork • Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures • Collects co-payments, pre-payments, and payments on account balances • May work through the registration work queue to address and resolve registration errors or denied insurance claims • Work with nursing team & providers to coordinate & schedule appointments to meet patient’s needs, coordinate provider schedule • Obtain and coordinate referrals & conduct pre-authorization • Arrange interpreter services • Check patients in/out • Operate multi-line phone • May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers • Preparation & coordination of charts • Organize supporting provider documents • Initiation & collaboration of patient financial assistance • Track patient visits & health information management on patient accounts • Compile, distribute, administer, and score assessments • Coordination of Telemed appointments • Reminder calls for appointments • Hospital admission • Office duties, such as make copies or send faxes

Job Requirements

  • High school diploma or equivalent preferred.
  • Post-secondary education helpful.
  • One year of work experience, preferably in a medical office setting.
  • Medical terminology helpful; customer service skills essential.
  • Six months' customer service experience desired.
  • May require BLS for certain locations and/or settings.

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