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Pharmacy Service Representative Associate
Location
Pennsylvania
Posted
2 days ago
Salary
0
Seniority
Mid Level
Job Description
Pharmacy Service Representative Associate
Geisinger
• Assists Pharmacy Customer Service leadership in processing provider, and member prior authorization requests. • Works with the pharmacy team in implementing policies to manage pharmacy benefits. • Maintains understanding of all policies and procedures related to the pharmacy benefit. • Provides the highest level of customer service and support to members and physicians. • Adheres to all regulatory standards. • Works with Pharmacists to resolve clinical issues with providers in a timely manner. • Documents accurately all inquiries and prior authorization requests according to departmental policy. • Determines appropriateness of pharmacy benefits under corresponding lines of business. • Contacts providers and members to communicate the details of service, requests additional information and resolves outstanding matters. • Updates current pharmacy benefits and serves as a facilitator to team members.
Job Requirements
- High School Diploma or Equivalent (GED)- (Required)
- Minimum of 2 years-Customer Service (Required)
- Skills: Communication, Customer Retentions, Customer Service, Customer Support Policies, Standards And Procedures
Benefits
- healthcare benefits for full time and part time positions from day one, including vision, dental and benefits for domestic partners
- atmosphere of collaboration, cooperation and collegiality
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Pharmacy Supervisor
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