• Build and maintain relationships with nurses, physicians, and caregivers • Manage incoming phone calls and emails • De-escalate and troubleshoot issues for customers • Update consumer profiles and medication administration records • Process prescription refills • Submit electronic insurance claims and work rejections • Work with prescribers to clarify prescriptions and obtain refill approvals

Role Description We are looking for two dedicated and motivated, part-time Independent Prescribers (IPs) to join our ever growing team. The ideal candidate will be a UK-qualified Independent Prescriber with a minimum of 1–2 years' experience prescribing GLP-1 weight loss medications within an online pharmacy setting. You will have excellent clinical judgement, strong communication skills, and experience working independently within a digital healthcare environment. We are recruiting for two part-time positions: - Position A: Monday to Friday, 1:00pm – 5:00pm - Position B: Monday and Tuesday 8:00am - 5:00pm, Thursday or Friday 1:00pm – 5:00pm Key Responsibilities - Conducting thorough assessments of patients to evaluate their health conditions and determine appropriate pharmaceutical interventions. - Prescribe medications and medical devices in accordance with current legislation, guidelines, and best practices. - Monitor patient responses to prescribed treatments, adjusting therapy as needed to optimise health outcomes. - Provide clear and comprehensive information to patients regarding their medications, including usage, side effects, and interactions. - Develop and implement individualised treatment plans for patients. - Maintain accurate and detailed patient records, documenting assessments, prescriptions, and follow-up care in compliance with regulatory standards. - Ensure compliance with relevant regulations, policies, and procedures related to prescribing and patient care. Qualifications - UK-qualified Independent Prescriber with an active registration with the relevant professional regulatory body. - Minimum 2-3 years' experience prescribing GLP-1 weight loss medications. - Proven experience working within an online pharmacy environment. - Strong understanding of obesity management, weight loss treatments, and remote prescribing pathways. - Excellent knowledge of clinical governance, prescribing standards, and relevant regulatory requirements. - Ability to conduct comprehensive patient assessments and make safe, evidence-based prescribing decisions. - Strong communication skills with the ability to provide clear and empathetic patient care remotely. - High level of clinical judgement and attention to detail. - Comfortable working independently in a fast-paced digital healthcare environment. - Commitment to delivering safe, compliant, and patient-centred care. Benefits - Annual discretionary performance bonus. - Access to cutting-edge technology and tools to support your work. - Employee discounts on our healthcare products. - Opportunities for personal and professional development within a forward-thinking company.

• Submit and manage prior authorization requests for medications only, as required by insurance carriers. • Review physician medication orders, supporting clinical notes, and documentation to ensure prior authorization requests are complete and accurate. • Track medication prior authorizations from submission through approval, denial, or request for additional information. • Follow up with payers to ensure timely determinations and minimize delays in medication access. • Coordinate prescription refills in collaboration with providers and pharmacies. • Serve as the primary point of contact for pharmacies regarding medication-related questions, clarifications, and insurance requirements. • Support enrollment and coordination of patient assistance programs for medications when applicable. • Communicate with patients regarding medication-specific authorization requirements, timelines, approvals, denials, and next steps. • Identify medication prior authorization denials and coordinate appeals when appropriate. • Manage assigned work queues, tasks, and follow-ups to meet defined turnaround times. • Maintain compliance with payer requirements, HIPAA, and organizational policies.

• Responsible for performing all tasks relative to in-house and external communications with TrueScripts members, doctor’s offices’ and pharmacies • Responds to member and client inquiries • Assists members with appropriate prescription benefits • Problem solves any issues in claims system • Provides administrative support to Member Care Leadership, Client Success & Executive teams