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Kickass fundraising solutions for nonprofits.
Guest Experience Manager
Location
United States
Posted
101 days ago
Salary
$60K - $70K / year
Seniority
Senior
Job Description
Guest Experience Manager
Raise Away
• Email and phone outreach to Trip Winners • Coordinate travel dates with vendors or internal team • Reach out to Trip Winners after their trip for feedback • Manage travel itinerary for trip winners, including flights, activities, tours, dinners and anything else the client might need • Offer additional nights or upgrades to Trip Winners • Research and book add-ons with vendors • Identify ways to improve the guest experience • Provide on-call concierge services for Trip Winners • Address any Trip Winner needs outside the packaged experience • Participate in problem-solving and presenting solutions to the team • Manage tasks and input data in CRM (Hubspot) • Help Booking Team with quarterly projects • Attend quarterly team gatherings; at least three will be in Southern California • Participate in weekly meetings, Slack, and Asana projects • Ride a unicorn 🦄
Job Requirements
- Self-starter, 100% remote means no babysitter; you manage your schedule like a grown-up
- Experience in product development, design, or other similar role developing experiences for consumers
- Past experience in the travel industry a plus
- Growth mindset…this is the way
- Proficient in Google Workspace is a plus but not required
- Prior Hubspot knowledge is a plus
- Strong verbal and written communication skills, with experience presenting
- Time management and organizational skills - must have
- Accepts feedback well and grows from it
- Proactive and an independent problem solver
- Customer service skills is a must
- Experience in hospitality or Customer Service is a plus
Benefits
- A role at a Kick-Ass company
- Unlimited vacation, Bali here you come!
- Flexible work environment, 100% remote
- Paycheck…the obvious one
- Travel to some amazing destinations around the world on our dime
- Benefits, yay! (Health & Dental & 401K & Life Insurance)
- Passport Program - get a Raise Away trip 1x a year on us, plus airfare!
- Level Up - internal fund to help you grow personally and professionally
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