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Raise Away logo
Raise Away

Kickass fundraising solutions for nonprofits.

Guest Experience Manager

ManagerManagerOtherRemoteSeniorTeam 11-50Since 2018H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

101 days ago

Salary

$60K - $70K / year

Seniority

Senior

Professional CertificateEnglish

Job Description

Guest Experience Manager

Raise Away

• Email and phone outreach to Trip Winners • Coordinate travel dates with vendors or internal team • Reach out to Trip Winners after their trip for feedback • Manage travel itinerary for trip winners, including flights, activities, tours, dinners and anything else the client might need • Offer additional nights or upgrades to Trip Winners • Research and book add-ons with vendors • Identify ways to improve the guest experience • Provide on-call concierge services for Trip Winners • Address any Trip Winner needs outside the packaged experience • Participate in problem-solving and presenting solutions to the team • Manage tasks and input data in CRM (Hubspot) • Help Booking Team with quarterly projects • Attend quarterly team gatherings; at least three will be in Southern California • Participate in weekly meetings, Slack, and Asana projects • Ride a unicorn 🦄

Job Requirements

  • Self-starter, 100% remote means no babysitter; you manage your schedule like a grown-up
  • Experience in product development, design, or other similar role developing experiences for consumers
  • Past experience in the travel industry a plus
  • Growth mindset…this is the way
  • Proficient in Google Workspace is a plus but not required
  • Prior Hubspot knowledge is a plus
  • Strong verbal and written communication skills, with experience presenting
  • Time management and organizational skills - must have
  • Accepts feedback well and grows from it
  • Proactive and an independent problem solver
  • Customer service skills is a must
  • Experience in hospitality or Customer Service is a plus

Benefits

  • A role at a Kick-Ass company
  • Unlimited vacation, Bali here you come!
  • Flexible work environment, 100% remote
  • Paycheck…the obvious one
  • Travel to some amazing destinations around the world on our dime
  • Benefits, yay! (Health & Dental & 401K & Life Insurance)
  • Passport Program - get a Raise Away trip 1x a year on us, plus airfare!
  • Level Up - internal fund to help you grow personally and professionally

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