Bringing our heart to every moment of your health.
Pharmacist Supervisor, Clinical Customer Care
Location
United States
Posted
2 days ago
Salary
$118K - $206.3K / year
Seniority
Mid Level
No structured requirement data.
Job Description
Pharmacist Supervisor, Clinical Customer Care
CVS Health
Role Description CVS Health has an exciting opportunity for a Supervisor, Retail Pharmacy Customer Care to join our growing team. As a Supervisor you will have the ability to provide daily leadership, management, and guidance to the licensed call center staff. Responsible for ensuring superior service to our customers and retail partners by providing information, coaching and feedback to agents. Supports call center service level standards by holding individuals accountable for metrics results. Creates and supports a culture of inclusion and diversity ensuring that actions are in alignment with the CVS policies and values, as well as state, federal and regulatory requirements. - Due to regulatory compliance, work from home opportunities are excluded for residents of: Arkansas, Georgia, Hawaii, Maine, Mississippi, Oklahoma, Puerto Rico, South Carolina, Tennessee, and Washington D.C. Qualifications - Active Pharmacist license in state of residence - Active Pharmacist license in Rhode Island - 3+ years of experience in retail healthcare, preferably in a high-volume call center - 2+ years of experience leading, coaching and developing employees Requirements - Experience in use of call center technologies/applications - Experience in program management - Experience working in a call center environment is highly preferred - Ability to lead diverse work groups in a highly professional and specialized work environment - Ability to assess talent, manage people and motivate others - Strong interpersonal and relationship building skills - Excellent oral, written, and interpersonal communication skills - Experience working in a structured, fast-paced call center environment - Analytical skills - Ability to manage multiple people and priorities simultaneously - Must be able to communicate effectively with all levels and prepare effective written documents Education - Pharmacy Degree (Bachelor's or Doctorate) required Benefits This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include: - Medical, dental, and vision coverage - Paid time off - Retirement savings options - Wellness programs - Other resources, based on eligibility Additional details about available benefits are provided during the application process and on Benefits Moments. Anticipated Weekly Hours - 40 Time Type - Full time Pay Range The typical pay range for this role is: $118,000.00 - $206,250.00. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. We anticipate the application window for this opening will close on: 06/19/2026. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Related Guides
Related Categories
Related Job Pages
More Pharmacist Jobs
• The Pharmacist Consultant is the clinical content and workflow lead or support for all pharmacy enablement engagements. • Responsible for business case development, implementation planning, referral and operational workflows. • Leads or supports clinical aspects of channel pharmacy business case development for partner health systems. • Provides clinical validation and support to data assumptions and analysis used to develop pharmacy business plans. • Develops best practice policies and procedures where applicable, including but not limited to, clinical medication protocols for existing and new therapies. • Assesses, recommends, and implements workflows, including standard documentation, informatics tools, and bi-directional communication between referring clinic staff and pharmacy teams. • Develops recommended initial staffing model and hours of operation based upon economic volume indicators for clinics and discharges. • Recommends, provides guidance, and supports the implementation of business operations and workflow. • Effectively engages with Geisinger or all partner health system clinic stakeholders to inform business plan development process.
Pharmacy Supervisor
Dayton VA Medical CenterThe full performance level of this vacancy is GS8. The actual grade at which an applicant may be selected for this vacancy is GS9.
Role Description The VISN 10 Clinical Contact Center is in search of a Pharmacy Supervisor. The Pharmacy Supervisor is a licensed pharmacist who fulfills the duties and responsibilities of direct supervisor of personnel assigned to the Clinical Program Section of the Pharmacy Service. Responsibilities include: - Manage day-to-day operations of the PCC and provide direct supervision to pharmacy technician supervisors and the community care pharmacy technician. - Address personnel matters, collaborating with employees and union representatives to resolve employee-management concerns. - Approve or deny leave requests for assigned PCC staff based on workload needs, including adjusting or establishing new tours of duty. - Complete performance evaluations, recommend awards, and initiate or support disciplinary actions; provide recommendations to the PCC Program Manager when appropriate. - Participate in developing, updating, and implementing PCC policies, procedures, and training materials. - Prepare and present reports and documentation requested by PCC leadership, VISN executives, the VISN 10 VA Health Connect Director, or other governing bodies. - Coordinate continuous improvement huddles with pharmacy staff to enhance communication and support process improvement. - Evaluate PCC workflow to identify and act on opportunities for operational improvement. - Act as a backup point of contact for the PCC Program Manager when needed. Work Schedule: Monday-Friday, 9:00 a.m. to 5:30 p.m. (Eastern Time), with occasional weekend and holiday rotations. Occasional travel may be required for equipment and IT-related issues. Remote: This position is designated as remote. Remote work is defined as full-time employment conducted outside of a VA facility or in VA-leased spaces. The option for remote work will be assessed continuously, and the selected individual may need to return to a VA office if required. The selectee must live within 50 miles of a VA Medical Center. Qualifications - Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. - United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. - Education: Graduate of an Accreditation Council for Pharmacy Education (ACPE) accredited College or School of Pharmacy with a baccalaureate degree in pharmacy (BS Pharmacy) and/or a Doctor of Pharmacy (Pharm.D.) degree. - Licensure: Full, current and unrestricted license to practice pharmacy in a State, Territory, Commonwealth of the United States (i.e., Puerto Rico), or the District of Columbia. - English Language Proficiency: Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f). Requirements - Experience: In addition to the GS-12 requirements, must have 1 year of experience equivalent to the next lower grade level. - Assignments: Candidates at this grade level are to be in one of the assignments listed below. - Pharmacy Supervisor: Responsible for the professional and administrative management of an assigned area in pharmacy service, to include budgetary execution. Benefits - Management Experience preferred. - Call center or OPP Pharmacy experience preferred. Company Description For more information on this qualification standard, please visit VA Qualification Standards .
• Lead the strategic development of formulary management best practices & industry-leading formularies • Ensure efficient operational management • Oversee the monitoring of drug development pipeline • Educate stakeholders on drug strategies • Manage formulary and medical benefits • Negotiate direct rebates with pharmaceutical manufacturers • Develop and report on key performance indicators (KPIs) • Collaborate with other teams to communicate and educate stakeholders • Ensure compliance with regulatory and accreditation standards
- Conducting thorough assessments of patients to evaluate their health conditions and determine appropriate pharmaceutical interventions - Prescribe medications and medical devices in accordance with current legislation, guidelines, and best practices - Monitor patient responses to prescribed treatments, adjusting therapy as needed to optimise health outcomes - Provide clear and comprehensive information to patients regarding their medications, including usage, side effects, and interactions - Develop and implement individualised treatment plans for patients - Maintain accurate and detailed patient records, documenting assessments, prescriptions, and follow-up care in compliance with regulatory standards - Ensure compliance with relevant regulations, policies, and procedures related to prescribing and patient care



