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Service Center Operations Leader
Location
United States
Posted
4 days ago
Salary
$74.6K - $147K / year
Seniority
Senior
Job Description
Service Center Operations Leader
Assurant
• Plans, organizes, leads, controls and coordinates the delivery of services in hazard outsourcing at a remote service center. • Responsible for maintaining client relations as it relates to outsourcing. • Manage multiple clients or multi-functional units requiring specialized knowledge. • Provides leadership to many associates. • Develops, secures approval of, and administers an operating budget for area(s) of responsibility. • Ensures all areas of responsibility projections and actual expenses meet budgeted objectives. • Manages and provides leadership to supervisory staff to ensure delivery of efficient and effective levels of service. • Actively participates in the hiring process for new team members. • Makes authoritative recommendations in such matters of discipline and terminations within area(s) of responsibility. • Partners with Trainers to develop function-specific orientation and training programs for area personnel. • Responsible for new client implementation as it pertains to hazard outsourcing.
Job Requirements
- Minimum of 2 years (Level II) or 3 years (Level III) demonstrated experience leading and developing exempt‑level employees (e.g., managers or supervisors) within a large‑scale, multi‑team operation
- Excellent verbal and written communication skills
- An understanding of human resource policies and procedures
- Working knowledge of legacy servicing systems such as Alltel or MortgageServ and multi-client policies and procedures knowledge
- General knowledge of mortgage servicing and regulatory and compliance procedures
- Property insurance products including Assurant lender placed products
- Overall business and financial knowledge relate to budgeting and operating a remote service center
- Support the customer by practicing the corporate customer service objectives while providing value-added services.
- Provides the leadership and coaching necessary to ensure the delivery of efficient and effective services provided by areas of responsibility.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
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