• Partner directly with the CEO and CSO to plan, prioritize, and execute strategic initiatives • Coordinate and manage multiple concurrent projects, with a strong focus on sales and marketing initiatives • Support pipeline development efforts, including lead generation campaigns and outbound strategies • Collaborate with sales, marketing, and operations teams to drive alignment on go-to-market initiatives • Track progress of key projects, ensuring timelines, milestones, and deliverables are met • Maintain and optimize workflows within Salesforce CRM and Apollo.io (Apollo AI) to support sales and marketing activities • Analyze performance metrics across campaigns and pipeline initiatives, providing actionable insights • Prepare executive-level reporting, dashboards, and presentations • Identify process improvements to enhance efficiency across cross-functional teams • Handle sensitive information with discretion and maintain a high level of confidentiality.

Innovate Remotely This position is fully remote, allowing you to enjoy the flexibility of working from home while collaborating with skilled team members and contributing to groundbreaking solutions. Your Impact The primary purpose of the Services Project Coordinator is to facilitate end-to-end oversight and support to customers who purchase installation job(s). The Services Project Coordinator is responsible for tracking progress, documenting all interactions, addressing issues and communicating with customers, service providers, stores and vendors in a timely manner to keep the job going. To accomplish this, the Services Project Coordinator must have excellent customer service and problem-solving skills with the ability to adapt to change. The Services Project Coordinator will collaborate directly with customers, service providers, stores and peers to deliver the desired customer experience. The Serivices Project Coordinator will receive regular feedback and coaching from his/her leader and must be receptive and able to incorporate the feedback to improve skills and enhance performance on a continual basis. This position is in a fast-paced environment and schedules may include night and/or weekend hours. What You Will Do - Answer inbound calls from customers, service providers and stores to provide installation job support. - Manage outbound tasks and make outbound calls to customers, providers, stores and vendors in order to provide updates or gather job information. - Conduct initial contact with customer and service providers to provide centralized contact information and job expectations in order to verify project scope and ensure alignment. - Ensure projects are scheduled within the SLA by the service provider and provide confirmation to the customer. - In coordination with stores and customers, arrange product delivery to ensure work can begin on time. - Ensure all required compliance documents related to permits and Lead Safe Practices are uploaded in the appropriate system. - Manage and resolve Work Order issues (post project completion) including assessment of related costs and the potential of service provider and/or vendor charge backs. - Submit accurate and thorough documentation of all interactions related to the project in appropriate technology tools (i.e., Installation Management System, myRedVest and Salesforce). - Practice active listening skills with customers, service providers, stores and vendors in order to deliver an excellent customer experience and promote team collaboration. - Deliver consistent service by referring to and executing defined processes and providing feedback that will enhance current processes. - Drive for results by consistently achieving goals and completing tasks/activities on time. - Build effective relationships with others by organizing information, sharing information with coworkers and leaders and seeking performance feedback. - Adapt to a fast-paced environment with evolving process enhancements. - Complete assigned training courses, participate in team meetings, town halls, developmental meetings, etc. Minimum Qualifications - High school diploma or GED or equivalent years of experience in lieu of education requirement, if applicable - 1- 3 years' experience in a customer facing role Preferred Skills/Education - Bachelor's degree Related field - 1 year Experience in project coordination OR experience in remodeling or construction industry - 1 year Experience working in a Project Management function - Experience in contact center environment Lowe's hourly remote associates cannot reside in Alaska, California or Hawaii. Lowe's salaried remote associates cannot reside in Alaska or Hawaii. About Lowe's Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com . Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. Qualified applicants with arrest or conviction records will be considered for Employment in accordance with applicable laws, including the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. Lowe's believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, assets, information and products; partnering, supervising, and regularly working with other Lowe's employees; and adhering to and monitoring compliance and safety guidelines. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

• Lead the end-to-end delivery of Professional Services projects, including planning, execution, governance, risk management, and closure • Manage multiple concurrent customer engagements involving cybersecurity implementations, transformations, assessments, or optimisation services • Build and maintain detailed project plans, status reporting, RAID logs, resource plans, and stakeholder communications • Coordinate cross-functional teams including technical consultants, solution architects, support teams, sales, and customer leadership • Drive effective governance through regular steering meetings, status reviews, and executive updates

Title: Career Pathways Manager Location: Remote Job Description: What We Do We’re on a mission to empower animal healthcare professionals with opportunities to earn more and achieve greater flexibility in their careers and personal lives. Powered by groundbreaking technology, Roo has built the industry-leading veterinary staffing platform, connecting Veterinarians, Technicians, and Assistants with animal hospitals for relief work and hiring opportunities. Roo empowers the largest network of over 20,000 veterinary professionals to help more than 9,000 animal hospitals provide quality care to more pets. Together, we’ve provided more than 3 million hours of healthcare, helping Veterinarians earn more than $200 million. About the Role The Career Pathways Manager is a key member of Roo's Relief-to-Hire team (R2H), helping connect veterinary professionals with meaningful career opportunities. We're looking for someone who is highly organized, proactive, relationship-driven, and passionate about creating exceptional experiences for both candidates and hospital partners. In this role, you'll guide veterinary professionals through the placement journey, coordinate across teams to keep processes running smoothly, and build strong partnerships that support successful hiring outcomes. Success in this role requires strong attention to detail, excellent communication skills, the ability to manage multiple priorities, and a collaborative mindset. You'll work closely with Account Managers, hospital partners, enterprise clients, and the broader Relief-to-Hire team while reporting to the Senior Manager, Career Pathways. Responsibilities Candidate Coordination & Support - Guide veterinarians and technicians through the Relief-to-Hire process, from interest to offer. - Maintain clear, consistent communication with candidates to ensure a supportive and personalized experience. - Collect, organize, and share candidate materials (e.g., resumes, references) with hospitals in alignment with Roo standards. - Hospital & Internal Partner Collaboration - Work closely with VetAM, HSP, and Enterprise to ensure hospitals are matched with the right veterinary professionals. - Track hiring needs and placement opportunities to inform pipeline development. - Collaborate with the Senior Manager and cross-functional squad to identify placement opportunities and proactively flag risks. - Process Execution & Improvement - Follow and uphold Standard Operating Procedures (SOPs) developed by the senior manager and R2H squad. - Identify workflow gaps or bottlenecks and suggest process improvements. - Support testing and rollout of new tools or processes aimed at improving efficiency and experience. - Tracking & Reporting - Keep candidate and placement records up-to-date in HubSpot and other systems. - Assist with data entry and report generation to support internal visibility and forecasting. - Monitor milestones and timelines for placements to ensure timely progress and stakeholder communication. - Billing & Administrative Support - Coordinate with finance to ensure accurate billing for completed placements. - Help resolve billing-related issues by liaising between internal teams and hospital partners. - Qualifications - 2-4 years of experience in account coordination, inside sales, recruiting, or a client-facing operations role where managing multiple relationships simultaneously was core to the work - Demonstrated ability to manage a pipeline or portfolio of active candidates, deals, or accounts without losing track of where things stand or what needs to move next - Strong written and verbal communication skills, with a knack for making people feel supported and informed throughout a process - Experience working cross-functionally with multiple stakeholders or teams to drive outcomes - Comfortable working in a CRM (HubSpot, Salesforce, or similar) to manage pipelines, log activity, and generate reports - Ability to identify process gaps and take initiative to flag or address them, rather than waiting to be asked - Organized, self-directed, and able to prioritize in a fast-moving environment - A genuine interest in the veterinary or healthcare space, or in helping professionals find meaningful career opportunities - While we are a remote first company, if you are based in San Francisco this will be a hybrid role. Please see below for compensation ranges based on our geographical tiering system recommended by external benchmark data (with example cities listed). In addition to the base compensation there is a 20% variable compensation, based on performance. Exact compensation may vary based on skills, experience, and location. Tier 1 Pay Range (examples: San Francisco, NYC) $90,000—$115,000 USD Tier 2 Pay Range (examples: LA, Boston, Seattle, DC, San Diego, Chicago) $80,000—$105,000 USD Tier 3 Pay Range (examples: Austin, Dallas, Portland, Denver, Philadelphia, Baltimore, Sacramento) $75,000—$98,000 USD Tier 4 Pay Range (examples: Minneapolis, Miami, Atlanta, Phoenix, Orlando, Las Vegas, Salt Lake City) $70,000—$90,000 USD Core Values Our Core Values are what shape us as an organization and we're looking for people who exhibit the same values in their professional life; Bias to Urgency, Drive Measurable Impact, Seek Understanding, Solve Customer Problems and Have Fun! What to expect from working at Roo! For permanent, full time employees, we offer: - Accelerated growth & learning potential. - Stipends for home office setup, continuing education, and monthly wellness. - Comprehensive health benefits to fit your needs with base medical plan covered at 100% with optional premium buy up plans. - 401K - Unlimited Paid Time Off. - Paid Maternity/Paternity and reproductive care leave. - Gifts on your birthday & anniversary. - Opportunity for domestic travel, including for regional team building events. - Overall, you would be part of a mission-driven company that will significantly empower the lives of all veterinary professionals and the health of the overall animal industry that seeks massive innovation. We have diverse, passionate & driven team members from a variety of backgrounds, and Roo is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to creating an inclusive environment for all employees and candidates. We understand that your individual experience may not check every box but we still encourage you to apply even if you are not confident in every expectation listed. Ready to join the Roo-volution?!