The Focusrite Group

Focusrite plc is a global music and audio group that develops and markets music technology products. Used by audio professionals and amateur musicians alike, our solutions facilitate the high-quality production of recorded and live sound. Our audio technology brands stand together, seeking to enrich lives through music by removing barriers to creativity - ‘we make music easy to make'. The Focusrite Group trades under thirteen established and rapidly growing brands: Focusrite, Focusrite Pro, Novation, ADAM Audio, Sequential, Oberheim, Martin Audio, Optimal Audio, Ampify Music, Linea Research, Sonnox, OutBoard and TiMax. With a high-quality reputation and a rich heritage spanning decades, its brands are category leaders in the music-making industry.

Social Support Coordinator

Location

United States

Posted

1 day ago

Salary

$47K / year

Seniority

Mid Level

No structured requirement data.

Job Description

Social Support Coordinator

The Focusrite Group

Role Description As a Social Support Coordinator, you will be responsible for assisting existing and prospective customers on defined social media platforms to a high standard, both reactively and proactively. You will represent the company on social platforms, reinforcing our professional yet friendly approach and will build rapport with advocates and key communities. You will work closely with our UK-based Social Support Manager and global customer service team to hit our social KPIs and strive for improvements, looking for opportunities to innovate and broaden our reach. - Maintain a presence on defined social platforms, responding to customer queries in a timely, friendly, problem-solving manner. - Monitor and respond to YouTube comments on our brand videos. - Absorb customer trends and sentiment reporting back to Support Management and Marketing at regular intervals. - Facilitate online conversations with customers, inspiring brand advocacy. - Management of relationships with brand advocates. - Monitor and engage in brand related online conversations. - Report on online reviews and feedback from customers and fans. Qualifications - Knowledge and experience of key social platforms – Facebook, Instagram, X/Twitter, YouTube, TikTok. - Excellent communication and collaboration skills. - Friendly, calm, professional approach to customer engagement. - Experience dealing with customers. - A passion for audio and music. - Audio tech knowledge would be an advantage. - Experience with (or at least knowledge of) our family of products. Benefits - Health insurance covered by Focusrite Group at 100% for employees and 75% for dependents. - Dental and vision insurance. - Life insurance. - Short- and long-term disability. - 401K with employer match. - 28 days PTO. - Employee Assistance Program. - Group Bonus Scheme. - Generous staff discounts on company products and merchandise. Company Description Focusrite plc is a global music and audio group that develops and markets music technology products. Used by audio professionals and amateur musicians alike, our solutions facilitate the high-quality production of recorded and live sound. Our audio technology brands stand together, seeking to enrich lives through music by removing barriers to creativity - ‘we make music easy to make'. - The Focusrite Group trades under thirteen established and rapidly growing brands: Focusrite, Focusrite Pro, Novation, ADAM Audio, Sequential, Oberheim, Martin Audio, Optimal Audio, Ampify Music, Linea Research, Sonnox, OutBoard and TiMax. - With a high-quality reputation and a rich heritage spanning decades, its brands are category leaders in the music-making industry.

Related Categories

Related Job Pages

More Social Media Manager Jobs

Red Carrot logo

Paid Media and Digital Manager

Red Carrot

Red Carrot is an award-winning client services agency that delivers innovative solutions for growth, specifically in the federal government space. The company i

Title: Paid Media and Digital Manager Location: Washington, DC Job Description: Full Time Mid Level Level: Journeyman | Work Location: Remote ABOUT THE ROLE Red Carrot is seeking a Paid Media and Digital Manager to support media strategy, execution, and performance reporting for a federal program. This role brings strong hands-on experience managing paid media across digital platforms and contributes to broader media efforts under the strategic guidance of the Director. KEY RESPONSIBILITIES - Support cross-channel media planning and execution with strategic guidance from the Director - Manage digital advertising efforts across platforms including Meta, Google, LinkedIn, and others - Monitor campaign performance, analyze results, and deliver actionable reporting - Use analytics tools to assess performance trends, audience behavior, and media effectiveness - Advise internal teams on paid media and digital best practices and lead execution of relevant tactics, including paid advertising creative production - Collaborate with strategists and creatives to ensure integrated execution across channels - Conduct light SEO performance monitoring and reporting to inform content and media decisions - Leverage AI-enabled platforms and features for campaign optimization, audience insights, and efficiency where appropriate - May be responsible for other duties as assigned MINIMUM QUALIFICATIONS - 5–7 years of experience in paid media and digital marketing, including hands-on campaign execution and reporting - Experience managing paid media on social and search platforms (Meta Ads Manager, Google Ads, etc.) - Basic understanding of SEO and content performance optimization - Familiarity with analytics tools including Google Analytics, Google Tag Manager, SEMrush, and platform-specific dashboards - Comfortable making platform recommendations and optimizing campaigns based on performance data - Federal government experience strongly preferred Benefits at Red Carrot:     At Red Carrot, we empower you to be a leader. We attract and develop talent from all backgrounds because we believe there’s strength in diversity, offering different perspectives and skills. Together, we can solve our client’s biggest challenges. We offer a competitive compensation and benefits package.      - Training and Development – Tuition reimbursement and professional trainings for eligible employees. - Healthcare – Top-tier medical, dental, vision, life insurance and long-term disability coverage.      - 401(k) Plan – 401(k)-retirement and Roth plan with company matching and no vesting period.      - Profit Sharing – Discretionary profit-sharing plan to all eligible employees after one year of employment.           - Paid Time Off – Provides flexible work hours, paid time off, and 11 federal holidays.    About Us: Red Carrot is an award-winning, woman-owned small business built for the complexity of federal government work. We partner with clients to advance their goals — powered by a team fueled by passion, backed by intelligence, and grounded in expertise. From day one, we've applied industrial engineering principles and data analytics to solve complex problems with precision. Our approach is research-centric, data-informed, and audience-oriented — and it's how we deliver work that actually moves the needle. We exist to strengthen the organizations and communities we serve through trusted, purposeful communication. That's not a tagline — it's the standard we hold ourselves to on every engagement. Headquartered in Miami, Florida, with a strong and growing presence in Washington, D.C., our team works with clients across the country. Distance doesn't dilute our service. We build capacity where our clients need it, delivering Strategic Communications, Customer Experience, Management Consulting, and Human Capital Solutions that fit their mission — and their moment. We're the partner organizations turn to when communication challenges are real, the stakes are high, and the work has to matter.

District Of Columbia
ContractRemoteTeam 10,001+H1B No Sponsor

• Desempeñarse en el área de ventas para reconocida entidad telefónica. • Trabajo remoto en Chiclayo.

Peru
S/1.1K / month
The Church of Jesus Christ of Latter-day Saints logo

Student Social Media Specialist, Portuguese – Part-time

The Church of Jesus Christ of Latter-day Saints

Find your next job within Church employment: http://careersearch.churchofjesuschrist.org

Part TimeRemoteTeam 10,001+Since 1830H1B No Sponsor

• Work with the Growth Marketing Manager to support a social media growth strategy for Portuguese-language pages. • Plan, create, and schedule content for Facebook and Instagram, including captions, graphics, Stories, Reels, and other short-form content. • Ensure content follows BYU-Pathway brand guidelines and reflects an appropriate tone for Portuguese-speaking audiences. • Monitor and assist with responses to comments and DMs using approved messaging, escalating sensitive or complex questions when needed. • Review monthly page performance and share insights on what is working, what is not working, and how content can improve. • Recommend and support social media tests to improve reach, engagement, and growth.

Idaho + 1 moreAll locations: Idaho | Utah
$13 / hour

Manager, Paid Social

Harry's

Harry’s is a men’s grooming company that sells its own line of shaving, body, face, and hair products. Offering a wide range of grooming essentials online,

Title: Manager, Paid Social Location: New York, NY Job Description: About Harry’s Harry’s is a men’s grooming brand that offers high quality shave, body, hair, and skin care products at an exceptional value. Launched in 2013, Harry’s redefined the shaving experience and helped pioneer the earliest era of direct to consumer in the process. Since then, the brand has become the #2 shave brand globally and expanded to offer products for every step in its customer’s routine. Harry’s is also on a mission to ensure guys have access to quality mental health care. To date, the brand has helped connect over 2 million men to quality mental health resources. Harry’s is part of Mammoth Brands, the modern CPG company behind category-leading brands Harry’s, Flamingo, Lume, Mando, and Coterie. Driven by a mission to “Create Things People Like More,” the company is creating a new model—and home—for brands, founders, and talent looking to solve unmet needs, improve peoples’ lives and ultimately change the status quo. Even as we grow, we take extra care to maintain the small, scrappy, entrepreneurial culture that helped to get us where we are today: a company that people like more, that better serves its customers, employees, and community. Mammoth Brands is committed to making a positive impact and donated over $20 million through our network of nonprofit partners to date. About the Role We are seeking a Growth Marketing Manager to run paid social channel efforts across both Harry’s and Flamingo brands. In this highly data-driven, analytical role, you will own the strategy, creative development, execution, and optimization to drive profitable growth through managing digital marketing campaigns across Meta, Tik Tok, Reddit, etc). You will run programs that have a direct impact on the growth of Harry’s omni-channel business through your management of these existing channels, while exploring other marketing channels that will drive new customer acquisition. Responsibilities: - Define strategy, manage, and efficiently scale customer acquisition, primarily through Meta - Lead and perform campaign planning, execution and optimization to deliver sales and ROI targets - Set and manage monthly and yearly goals for profitable growth in new customer acquisition in the channels you lead - Track and report on performance, identifying key wins and learnings to advise future campaigns - Identify opportunities to expand into new digital channels - Work cross-functionally on projects across Harry’s and Flamingo portfolio of products - Track emerging trends and identify new, innovative ways to evolve our growth marketing strategy, grow the audience and drive new customers - - This might describe you: - Bachelor’s degree, or equivalent experience - 5+ years of growth marketing experience, hands on, executing, and optimizing on ad campaigns based on data trends (bonus for in-house growth experience at a DTC company) - Intensely data-driven in your approach to solving problems, with a persistent desire to look for opportunities through data analysis, go multiple levels deep, understand, and take action. - Motivated by learning and mastering new things; constantly testing & learning to figure things out; willing to take calculated risks - Experience working with complex omni-channel attribution models - - Who you will work with: - Report to Director of Growth Marketing - Work side-by-side with a best-in-class Growth team - Performance Marketing, Creative Development, and Analytics - Internal teams at Harry’s including Product, Lifecycle & Engagement, Brand Marketing, and more - Manage external vendors and agency partners across various marketing channels and tools - - Benefits and perks - Medical, dental, and vision coverage - 401k match - Equity in Mammoth Brands - Flexible time off and working hours - L&D stipend - 4 weeks sabbatical after 5 years, 6 weeks after 10 years, and 8 weeks after 15 years - 20 fully paid weeks off for parents who give birth, or 16 fully paid weeks off for all other paths to parenthood - Fun IRL and virtual events including happy hours, team building events, and parties on our rooftop - Free products from our family of brands - - The Mammoth Brands' working model is in-office Tuesday, Wednesday, and Thursday. Our beautiful 70,000 square foot SoHo office is decked out with bagels on Wednesdays and lunch on Thursdays, and fully stocked kitchens with snacks, coffee, and drinks everyday. Can’t forget the free products and the opportunity to have some meetings without Zoom! We can’t quantify all of the intangible things we think you’ll love about working at Mammoth Brands, like the exciting challenges we tackle, the smart and humble team you’ll get to work with, and our supportive and inclusive culture. That said, our salary ranges are based on paying competitively for our size and industry, and are one part of our total rewards package, which also includes a comprehensive set of benefits and our equity program. The base salary hiring range for this position is $120,400-$150,500, but the final compensation offer will ultimately be based on the candidate’s location, skill level and experience. Mammoth Brands is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. Mammoth Brands is an Equal Opportunity Employer, providing equal employment and advancement opportunities to all individuals. We recruit, hire and promote into all job levels the most qualified applicants without regard to race, color, creed, national origin, religion, sex (including pregnancy, childbirth and related medical conditions), parental status, age, disability, genetic information, citizenship status, veteran status, gender identity or expression, transgender status, sexual orientation, marital, family or partnership status, political affiliation or activities, military service, domestic violence victim status, arrest/conviction record, sexual or reproductive health decisions, caregiver status, credit history immigration status, unemployment status, traits historically associated with race, including but not limited to hair texture and protective hairstyles or any other status protected under applicable federal, state and local laws. Mammoth Brands' commitment to providing equal employment opportunities extends to all aspects of employment, including job assignment, compensation, discipline and access to benefits and training. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company. If visa sponsorship is required for work authorization, please note that Mammoth Brands in collaboration with immigration counsel will manage and submit all necessary legal filings on behalf of the candidate.

New York
$120.4K - $150.5K / year