• Serve as a trusted advisor to customers by providing consultative guidance on measurement strategy, brand lift methodology, product capabilities, best practices, and campaign success • Build and maintain strong customer relationships through proactive communication, regular business reviews, and ongoing partnership • Analyze study performance, customer data, and measurement results to identify trends, uncover opportunities, and provide actionable recommendations • Train and educate customers on Cint's suite of Measurement products and capabilities, helping drive adoption and long-term success • Translate complex technical, methodological, and analytical concepts into clear and practical customer-facing recommendations • Partner closely with Sales, Product, Support, and Operations teams to solve customer challenges and improve the overall customer experience • Act as the voice of the customer internally by identifying recurring themes, product gaps, and opportunities for process improvement • Monitor customer health, engagement, adoption, and growth metrics, including active users, campaign launches, and revenue growth, to identify risks, demonstrate value, and support long-term customer success • Manage multiple customer relationships, projects, and priorities simultaneously while maintaining a high level of quality and responsiveness • Compile and analyze data from various sources, including Cint proprietary software, Excel, Databricks, and Salesforce • Ensure customer goals and business objectives are achieved through proactive planning, communication, and follow-through • Develop and maintain a deep understanding of Cint's measurement products, methodology, and evolving industry landscape

Role Description This role spans four areas. You will rotate through and eventually own pieces of all of them. - Customer Support - Be the first human a customer talks to when something is unclear, broken, or on fire. - Resolve deliverability, configuration, and platform questions with speed and accuracy. - Manage conversations in Intercom and turn one-off questions into reusable answers. - Platform QA - Use the product the way customers do, then break it on purpose. - Catch bugs, edge cases, and confusing flows before customers hit them. - File clear, reproducible reports that engineering can act on without a back-and-forth. - Product Direction - Sit closest to the customer, which makes you a primary input to the roadmap. - Surface patterns from support conversations: what confuses people, what they ask for, what they almost churned over. - Translate raw customer signal into product feedback the team can prioritize. - Knowledge Base Creation - Build and maintain the documentation, guides, and help content that scale our answers. - Turn every recurring question into an article so the next customer self-serves. - Treat the knowledge base as a product, not an afterthought. Qualifications - Strong written communication. You will live in writing. - Genuine curiosity and a bias toward figuring things out yourself. - Comfort with ambiguity and a willingness to own outcomes, not just tasks. - Fluency in English (written and spoken). Requirements - Exposure to SaaS, email, marketing, or technical products (nice to have). - Any experience that proves you can teach yourself a complex tool (nice to have). - Spanish/Portuguese is a plus given our distributed team (nice to have). - No specific degree or years of experience required. We index on judgment, drive, and clarity of thought over credentials. Benefits - Fully remote and globally distributed. We hire for talent, not timezone. - High leverage, high trust. You get real responsibility early. - Profitable and stable. Startup pace, without the funding-cliff fear.

• Lead the design and development of CRM and LOS software solutions, ensuring robustness, scalability, and observability • Oversee the development lifecycle from requirements gathering to deployment, focusing on velocity and quality • Lead and enhance CI/CD processes to increase deployment speed and frequency • Provide guidance on system observability, including secure logging, performance monitoring, and data anonymization • Work with Agile Delivery Leads to ensure technical needs are captured in the product backlog • Serve as the subject matter expert for CRM and LOS platforms, APIs, and integrations • Ensure solutions meet security, privacy, and compliance requirements • Promote thorough documentation and knowledge transfer for future initiatives • Ensure vendor delivered solutions are technically sound and meet the security, performance, and business expectations of Servus Credit Union

• Serve as the main point of contact for your accounts, ensuring they are getting the maximum value out of the WorkWave platform while partnering with the Account Manager to gain a 360 view of the customer and assist with upsell opportunities. • Move beyond reactive support by anticipating client needs, identifying opportunities for expansion, and aligning our solutions with their business goals. • Become well versed in our solutions. You will be the internal expert for your clients, helping them to understand the features and benefits available to support their business needs. • Feed your insights back to our Product and Engineering teams. You are on the front lines; your observations about feature usage (or lack thereof) will directly influence our roadmap. Being an advocate who thinks outside the box. • Manage the nuances and complexities of our customer’s needs, their workforce and the people they provide services to. Providing our customers with data and insights to help them grow and overcome challenges.