• Reduce outstanding accounts receivable by managing claims inventory • Speak to patients and insurance companies regarding their outstanding balances • Gather information to register patients, gather or update information, obtain referrals and pre-authorizations • Provide excellent customer service and timely response to questions • Utilize various databases and specialized computer software for revenue cycle activities • Explain charges and communicate requirements regarding patient financial care services

• Offer a 100% commission with residuals and bonuses • Utilize a proprietary sales management system • Provide training and mentorship • Collaborate to help clients find suitable financial products

Role Description Search public records and examine titles to determine legal condition of property title, primarily for residential properties. Copy or summarize recorded documents, which affect the condition of title to the property. These roles may be found in production center or branch office environments. Actual work flow is typically determined by geographic practices. In some cases, the Title Examiner role gathers information and creates a commitment of title before passing along to a Title Officer. Works on assignments that are varied and complex requiring breadth and depth of experience. Senior level status is achieved after experiencing a variety of situations and mastering skills. Actively mentors less experienced team members and acts as a resource to provide input and knowledge. Has increased knowledge of state requirements. - Examines chain of title primarily for residential properties but may expand into commercial and/or industrial. - Performs title examination of complex title orders requiring a high level of title expertise. - Abstracts and analyzes records, such as mortgages, liens, judgments, easements, vital statistics, and plat and map books, to determine ownership and legal restrictions and to verify legal description of property and completeness of records. - Writes title products based on the interpretation and application of procedural guidelines. - Provides underwriting interpretation within established guidelines. - Provides guidance and mentoring to less experienced team members. - May have customer contact. - Other duties as assigned. Qualifications - High School Diploma or equivalent. - Typically requires 5+ years directly related experience and a demonstrated mastery of resources, skills and knowledge. - Multiple state licenses (as required by state) in order to do business in a broad geographic area. Requirements - Strong detail / quality orientation. - Strong analytical skills. - Strong problem-solving skills. - Customer service orientation. - Strong MS skill set. - Knowledge of legal terms used in title documents. - Able to read and decipher legal descriptions relating to title orders. - Strong knowledge of industry and company operating systems, tools and applications. Benefits - Comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave. - Employee stock purchase plan.

Role Description The Licensed Agent Seasonal is responsible for connecting with our client’s existing and potential members/customers while working on projects requiring strong customer service and sales skills to assist members and customers with plan modifications, updates, clarifications, and/or escalations to deliver best-in-class customer service to drive member engagement and retention. - Processing various incoming and outgoing phone calls for assigned clients and programs focused on customer service and/or sales in accordance with policies, procedures, quality standards, and federal laws and regulations. - Call processing includes but is not limited to: - Uncovering member concerns - Presenting solutions - Processing enrollment applications - Overcoming member objections - Transitioning between script elements - Asking for sales - Obtaining, entering, and verifying member information (e.g. names, addresses, etc.) - Answering questions - Resolving issues and providing Member service - Depending on client requirements, either present offers by reading scripted presentations verbatim or paraphrasing and customizing the presentations based off product summary information, allowing an opportunity to make an informed decision regarding the purchase of a product/service offer and bring member issue to resolution. - Maintain strict confidentiality of information provided by customer or data accessed within assigned systems. - Ability to handle member/customer inquiries and escalate as appropriate to supervisor those situations outside the Agent’s control. - Maintain all licensing and continued education requirements. Qualifications - Establish and maintain a professional relationship with internal/external customers, team members and department contacts. - Maintain excellent product knowledge regarding product offers, pricing and upsells. - Ability to manage multiple channels of communication, including inbound and outbound phone, email, chat and paper. - Ability to move between varying types of inquiries within the same shift. - Possess a command of the English language with strong written and verbal communication and rapport building skills. - Absorb new information and have the flexibility to adapt to new processes rapidly. - Ability to process a wide range of complex details and articulate the details in simple terms to customers with varying levels of knowledge and education. - Ability to multitask across multi-functional work. - Aptitude for understanding details of insurance or complex information. - Takes initiative and demonstrates active listening and strong problem-solving skills. - Demonstrating sustained confidence and resilience during challenging interactions with the ability to de-escalate as needed. Requirements - High School diploma or GED required; additional education may be required based on individual projects and/or locations assigned. - Must have ability to be licensed and appointed by assigned client in all operating jurisdictions. - Minimum one year of telemarketing, appointment setting experience, one year of Customer Service experience solving customer problems and/or one year of experience in an office setting environment using the telephone or computer as the primary instruments to perform specific job duties. - Strong consultative service and/or sales background. - Experience using Internet, Window applications (Word, Excel) and email services (Outlook). - Based on program assignment, including project and/or location of project assigned, may need to be bilingual in English, Spanish, French, or other languages as designated. Benefits - Medical, dental & vision - 401(k)/Roth - Insurance (Basic/Supplemental Life & AD&D) - Short and long-term disability - Health & Dependent Care Spending Accounts (HSA & DCFSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)