Role Description Search public records and examine titles to determine legal condition of property title, primarily for residential properties. Copy or summarize recorded documents, which affect the condition of title to the property. These roles may be found in production center or branch office environments. Actual work flow is typically determined by geographic practices. In some cases, the Title Examiner role gathers information and creates a commitment of title before passing along to a Title Officer. Works on assignments that are varied and complex requiring breadth and depth of experience. Senior level status is achieved after experiencing a variety of situations and mastering skills. Actively mentors less experienced team members and acts as a resource to provide input and knowledge. Has increased knowledge of state requirements. - Examines chain of title primarily for residential properties but may expand into commercial and/or industrial. - Performs title examination of complex title orders requiring a high level of title expertise. - Abstracts and analyzes records, such as mortgages, liens, judgments, easements, vital statistics, and plat and map books, to determine ownership and legal restrictions and to verify legal description of property and completeness of records. - Writes title products based on the interpretation and application of procedural guidelines. - Provides underwriting interpretation within established guidelines. - Provides guidance and mentoring to less experienced team members. - May have customer contact. - Other duties as assigned. Qualifications - High School Diploma or equivalent. - Typically requires 5+ years directly related experience and a demonstrated mastery of resources, skills and knowledge. - Multiple state licenses (as required by state) in order to do business in a broad geographic area. Requirements - Strong detail / quality orientation. - Strong analytical skills. - Strong problem-solving skills. - Customer service orientation. - Strong MS skill set. - Knowledge of legal terms used in title documents. - Able to read and decipher legal descriptions relating to title orders. - Strong knowledge of industry and company operating systems, tools and applications. Benefits - Comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave. - Employee stock purchase plan.

Role Description The Licensed Agent Seasonal is responsible for connecting with our client’s existing and potential members/customers while working on projects requiring strong customer service and sales skills to assist members and customers with plan modifications, updates, clarifications, and/or escalations to deliver best-in-class customer service to drive member engagement and retention. - Processing various incoming and outgoing phone calls for assigned clients and programs focused on customer service and/or sales in accordance with policies, procedures, quality standards, and federal laws and regulations. - Call processing includes but is not limited to: - Uncovering member concerns - Presenting solutions - Processing enrollment applications - Overcoming member objections - Transitioning between script elements - Asking for sales - Obtaining, entering, and verifying member information (e.g. names, addresses, etc.) - Answering questions - Resolving issues and providing Member service - Depending on client requirements, either present offers by reading scripted presentations verbatim or paraphrasing and customizing the presentations based off product summary information, allowing an opportunity to make an informed decision regarding the purchase of a product/service offer and bring member issue to resolution. - Maintain strict confidentiality of information provided by customer or data accessed within assigned systems. - Ability to handle member/customer inquiries and escalate as appropriate to supervisor those situations outside the Agent’s control. - Maintain all licensing and continued education requirements. Qualifications - Establish and maintain a professional relationship with internal/external customers, team members and department contacts. - Maintain excellent product knowledge regarding product offers, pricing and upsells. - Ability to manage multiple channels of communication, including inbound and outbound phone, email, chat and paper. - Ability to move between varying types of inquiries within the same shift. - Possess a command of the English language with strong written and verbal communication and rapport building skills. - Absorb new information and have the flexibility to adapt to new processes rapidly. - Ability to process a wide range of complex details and articulate the details in simple terms to customers with varying levels of knowledge and education. - Ability to multitask across multi-functional work. - Aptitude for understanding details of insurance or complex information. - Takes initiative and demonstrates active listening and strong problem-solving skills. - Demonstrating sustained confidence and resilience during challenging interactions with the ability to de-escalate as needed. Requirements - High School diploma or GED required; additional education may be required based on individual projects and/or locations assigned. - Must have ability to be licensed and appointed by assigned client in all operating jurisdictions. - Minimum one year of telemarketing, appointment setting experience, one year of Customer Service experience solving customer problems and/or one year of experience in an office setting environment using the telephone or computer as the primary instruments to perform specific job duties. - Strong consultative service and/or sales background. - Experience using Internet, Window applications (Word, Excel) and email services (Outlook). - Based on program assignment, including project and/or location of project assigned, may need to be bilingual in English, Spanish, French, or other languages as designated. Benefits - Medical, dental & vision - 401(k)/Roth - Insurance (Basic/Supplemental Life & AD&D) - Short and long-term disability - Health & Dependent Care Spending Accounts (HSA & DCFSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Role Description We are looking for a professional who thrives in a fast-paced commercial real estate environment. This individual will conduct all steps of the closing process, from commitment review to issuing the final policy, for single site and high-liability multi-site commercial real estate transactions across the United States. A strong customer service acumen, attention to detail, and commitment to teamwork are key skills for this role. - Support our Title Agents with commercial real estate transactions by assisting with title commitment reviews, ordering title and tax updates, obtaining title curative matters, assembling recording and transfer tax information, and quoting premiums. - Create and maintain files, records, and reports. - Review Buyer, Seller, and Lender transaction documents and instructions for closings. - Responsible for reviewing surveys and other due diligence items, answering exam inquiries, and obtaining underwriting approvals. - Prepare and revise title commitments and proformas title policies and endorsements. - Coordinate with escrow and recording departments to ensure a seamless transaction. - Issue final title policies and endorsements in accordance with Company underwriting guidelines. - Communicate professionally with all parties, both internal and external. - May provide training or mentorship to less experienced personnel. - Other duties as assigned. Qualifications - 5-8 years title industry experience (complex commercial and multi-site experience preferred). - High School diploma or equivalent (some college preferred). - Proficient in Adobe and MS Office (Excel, OneNote, SharePoint, Teams, etc.). - Ability to quickly learn Company operating systems and new software applications and technologies (FAST experience preferred). - Excellent and professional written and verbal communication skills. - Strong time management skills, including email and file management. - Keen attention to detail. - Stellar organizational skills. - Capable of prioritizing and multi-tasking in a highly productive manner. - Thrives in contributing to a team committed to working together to deliver beyond customer expectations. - Must be able to always maintain professionalism and a positive service attitude. Requirements - Pay Range: $73,900.00 - $98,500.00 Annually. - This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location. Benefits - Comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave. - Employee stock purchase plan.

Role Description Provides Nationwide title services. Responsible for supporting real estate transactions by providing a high level of customer service and proactive communication to both internal and external customers related to title services. Job Responsibilities - Works with customers, attorneys and lenders in an advisory capacity to resolve issues impacting title insurability prior to closing for commercial transactions. - Communicates with clients and third parties to obtain documentation to clear title related issues such as missing information, incomplete, inaccurate or contradictory information contained in the title commitment, in accordance with internal and external policies and regulations. - Follows standard procedures and guidelines. - Understands how assigned duties relate to others within the team and how the team integrates with related teams. - Impacts own team through the quality of the support provided. - Recognizes and solves typical problems; selects solutions from established options. - Communicates moderately complex information in routine situations, typically within own team. - Works under general supervision with limited ability to modify approach. - Individual contributor having no supervisory responsibilities; manages own workload. - Performs all other duties as assigned by management. Qualifications - High school diploma required. Requirements - Typically requires 2+ years of related work experience. Benefits - Pay Range: $62,726.05 - $104,543.41 Annually. - Competitive benefits package including a variety of health and wellness insurance options and programs. - Paid time off. - 401(k) with company match. - Employee stock purchase program. - Employee discounts.