• Buscamos ASESORES DE LLAMADAS / CALL CENTER - Portabilidad (TRABAJO 100% REMOTO). • Horario: 9am a 7pm. • Laboras: 8hrs + 1hr break diarias • Descansa sábados y domingo.

Role Description En ABAI contamos con más de 30 años de experiencia ayudando a nuestros clientes a maximizar el valor de sus operaciones y procesos de negocio, combinando personas y tecnología. Actualmente brindamos servicios en 13 mercados internacionales y seguimos en expansión. Buscamos: Asesores de llamadas / Call Center - Portabilidad (Trabajo 100% remoto). - Horario de labores: de Lunes a Viernes, descansa sábados y domingo. - Laboras: 8hrs + 1hr break diarias. - Horario: 9am a 7pm. Qualifications - Tener 18 años a más. - Secundaria completa. - 3 meses de experiencia en atención al cliente. - Disponibilidad para trabajar de forma REMOTA. - Excelente nivel de comunicación. - Buena actitud y ganas de aprender. - PC con procesador Intel Core i3 8va Generación o su equivalente en la marca AMD. - Memoria Ram de 8 GB. - Disco Duro: 300 GB SSD (disco sólido). - Ancho de Banda 50 MB o Superior. - Auriculares: TIPO USB referencia: Logitech H390 con Micrófono. Benefits - Sueldo S/.1130. - Asignación familiar en caso aplique. - Planilla completa. - Comisiones sin límite. - Capacitaciones pagadas. - Línea de carrera en corto tiempo. - Descuentos corporativos. - OJT bajo contrato. Company Description ABAI es un empleador inclusivo y promotor activo para la inserción laboral de personas con habilidades diferentes.

• Conduct market research and competitive analysis to understand customer needs and market trends • Maintain internal product, standards and governance documents to the highest level of accuracy and relevance • Develop partnerships with key stakeholders throughout the company to more effectively understand business requirements, gauge process effectiveness, and develop customer driven solution • Manage product roadmaps and releases • Review escalated help tickets for project assessment and engage appropriate parties

Role Description A People Resource Center Representative (PRC) is expected to provide exceptional client service. This is primarily achieved through phone, email, and chat communication with inbound callers. Their responsibilities encompass receiving, resolving, and documenting a comprehensive variety of Human Resources (HR) and training support requests. They are also tasked with researching and resolving escalated cases. This includes the timely and accurate resolution of associate care cases and other HR systems transactions. A PRC Representative utilizes various data sources to properly analyze a problem, determine the best method for its resolution, document the situation, and present a detailed explanation to the associate. Day to Day, You'll... - Answer phone calls and act as a contact for inbound cases to support Human Resources related to Payroll, Tax Training Support, Benefits, and Timekeeping departments; research and resolve complex or escalated cases accurately and within service level agreement (SLA), including partnering with subject matter experts (SME) to resolve client inquiries. - Communicate via various channels, interpret client needs, and use software to find resolutions. - Deliver outstanding customer service to all stakeholders by actively listening, providing accurate information, and resolving inquiries promptly and professionally. - Use problem-solving skills to effectively address and resolve associate inquiries including situation analysis, action identification, and appropriate guidance or escalation. - Collaborate with team members and leaders for seamless service delivery, exceeding client case resolution expectations. - Use tools and resources to ensure data accuracy and reasonableness, resolve cases within SLA, and confirm all data sources have been used in case resolution; use critical thinking and problem-solving when the established procedure does not fully address the inquiry as well as resolving complex cases. - Proactively identify trends that may lead to a high volume of cases and partner with leadership for resolution. - Partner with management on casework and daily workload to manage personal workload and development. - Participate in training and coaching other PRC representatives; participate in outbound calling campaigns or internal team projects, as needed. - Participate in on-camera 1:1 and weekly team meetings. Qualifications - High school diploma or equivalent. - Ability to apply mathematical operations. - Ability to critically analyze reports. - Ability to handle multiple tasks and projects simultaneously. - Ability to interact effectively with all levels of the company. - Ability to use a systematic approach in solving problems through analysis and evaluation of alternative solutions. - Ability to work effectively in a diverse work group and collaborate with multiple cross functional teams. - Ability to work independently with a high degree of accuracy, thoroughness, and professionalism. - Excellent interpersonal skills to include oral and written communication. - 2 years minimum related work experience. Preferred Qualifications - Associate’s degree in business or other related field or an equivalent combination of education and experience. - Experience with Workday, Human Resources Management Systems (HRMS), iCIMs tracking and onboarding, or similar programs and Dimensions or other payroll related systems. Benefits - Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage. - Can participate in the H&R Block Retirement Savings Plan (401(k) Plan). - Employee Assistance Program. - (Virtual) fitness center programs. - Associate discount program. - Automatically enrolled in Business Travel Accident Insurance. - Receive Associate Tax Prep benefit. Pay Range The pay range for this position is $16.06 - $24.09/Hr. Local minimum wage laws apply. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan.