Title: Patient Access Representative Location: Fargo, ND Job Description: This position greets customers and facilitates the patient registration process in a timely, professional, and courteous manner. Interviews and obtains demographic and financial information from patients or their representatives through face-to-face and virtual interactions to provide Essentia Health with the documents and data necessary to ensure appropriate care and compliant, accurate patient registration and billing. This position serves as liaisons between patients and Virtual Patient Registration Representatives and Patient Schedulers. They must be able to complete patient checkout, schedule follow-up appointments per the physician’s order, and provide patients with cost estimates and itineraries for their upcoming appointments. Key Responsibilities: • Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision. • Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary. • Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue. • Maintains all assigned work queues according to supervisor’s instructions and guidance. • Interacts positively and in a caring manner with patients, co-workers, and others to provide highest level of customer service. • Answers incoming phone calls, schedules appointments, and refers to clinical team as needed. • Sanitizes registration equipment between each use and restocks basic supplies. • Other clerical duties as assigned. Preferred Qualifications: • Previous Patient Access Representative or Patient Scheduler experience preferred Education Qualifications: No educational requirement. Licensure/Certification Qualifications: FTE: 0.8 Possible Remote/Hybrid Option: Shift Rotation: Evening Rotation (United States of America) Shift Start Time: Shift End Time: Weekends: Holidays: No Call Obligation: No Union: Union Posting Deadline: Compensation Range: $15.96 - $23.94 Employee Benefits at Essentia Health: At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health.

Provide outpatient mental health psychotherapy, conduct assessments and evaluations for diverse age groups, collaborate with clinical teams for patient care, and engage in community outreach and education initiatives.

Role Description As our Radiology Scheduler, you will play a huge role in the patient experience, as you will be the first point of contact for scheduling critical imaging appointments. Every day you will: - Provide prompt, accurate, courteous, and helpful phone related assistance to patients as you schedule, cancel or reschedule imaging appointments. - Collect patient demographics, insurance, authorizations and verify eligibility. - Collaborate with other Imaging facility staff and Radiologists to perform all functions related to the coordination of imaging scheduling. - Educate patients about medication limitations, any required labs, and prepare them for other exam protocols such as food, water, contrast, etc. - Screen and collect vital medical history details from the patient and enter into the EMR. To be successful in this role, you must have an enthusiasm to help others, an innate ability to solve complex problems, and a desire for continuous growth and improvement. As a remote employee, we will provide you with the equipment needed to work from home, including a laptop, docking station, dual monitors, and accessories. - Manage comprehensive patient scheduling in Cerner & GECB, including medical history, device screening, medication/lab instructions, exam prep, demographics, insurance, authorization, eligibility, and prior imaging coordination for comparison. - Proactively contribute to organizational quality and performance improvement through identifying opportunities and participating in team-based initiatives and projects. - Demonstrate responsible resource management by adapting to organizational changes and utilizing materials, equipment, and finances efficiently and cost-effectively. - Effectively plan and prioritize work, collaborating with others, utilizing time efficiently, and consistently meeting deadlines and achieving desired outcomes. - Exhibit professional and empathetic interpersonal skills, always prioritizing the patient, demonstrating respect and courtesy in all interactions, and consistently wearing identification for easy recognition. - Actively support departmental and organizational goals through timely and confidential communication, embracing team consensus, and demonstrating effective teamwork. Qualifications - High School GED or Diploma. - One (1) year experience in a centralized scheduling call center setting or minimum of two (2) years clinical experience in a health care setting. - Excellent interpersonal, organizational and customer service skills. - Keyboarding skills and the ability to utilize computer equipment and software are required as is experience with other types of standard office equipment. - Team player, able to multi-task, self-starter, detail oriented and proactive. Requirements - Familiarity with an electronic practice management system. - Experience with multi-line phones/ACD phones. - Knowledge of medical terminology.

Role Description As our Bilingual Communication Specialist, you will capture highly sensitive information via inbound calls pertaining to confidential workplace concerns, unethical issues, and violations. This enables our customers around the world to gain insight on how they can protect their employees and improve their work environments while minimizing organizational risk. The nature of these reports may involve stressful situations or topics that could be personally offensive. As a member of our Contact Center team, you will support our flagship product for Hotline & Incident Management services by creating an exceptional customer experience. You will work with an amazing group of people committed to your success and growth, and your contributions will directly impact our organizational goals! You'll thrive in this remote role surrounded by an engaged, collaborative team deeply committed to your success. Join us and help shape what's next! Qualifications - Outstanding customer service skills with strong customer and results orientation - The ability to demonstrate emotional resilience, remaining calm and composed when processing difficult information in distressing situations - Weekend availability is required—applicants must be able to work at least one weekend day per week - A quiet, secure home office or workspace to temporarily perform all duties in a remote environment with a recommended internet speed of 25 mbps download and 10 mbps upload - Minimum typing speed of 35 WPM - The ability to multi-task while interviewing callers and capturing details in a written report with strong accuracy and attention to detail - Experience using MS Office and the ability to easily navigate proprietary software applications - Culture Agility: Comfort working in a fast-paced, candid environment that values innovation, healthy debate, and follow-through - AI Readiness: Curiosity and willingness to use AI and emerging technologies to elevate your work and deliver smarter outcomes Requirements - Engage each reporter with the utmost honor, care, and concern; instill confidence that their information will be handled appropriately and that their experience matters - Answer calls from various industries in a timely manner and follow the intake process for all customers while exercising a high degree of good judgment to ensure a caller’s needs are met - Lead the reporter through a guided interview process, asking appropriate questions regarding their experience and giving extra attention to the quality and accuracy of report details - Hold all reports in strict confidence, both internally and externally - Assist with special projects and other departmental responsibilities as assigned - Arrive to your scheduled shift on time and retain schedule flexibility with 24/7 operation that may change from time to time Benefits - Meaningful Purpose: Your work helps organizations operate with integrity and protect their people—at a scale few companies can match - High-Performance Environment: We move with urgency, set ambitious goals, and expect excellence. You’ll be trusted with real ownership and supported to do the best work of your career - Candid, Supportive Culture: We communicate openly, challenge ideas—not people—and value teammates who embrace bold thinking and continuous improvement - Growth That Matters: You can count on authentic feedback, strong accountability, and leaders invested in your success so you can achieve real growth - Rewards for Results: We provide clear, competitive compensation designed to recognize measurable outcomes and real impact