Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
Client Account Specialist
Location
United States
Posted
3 days ago
Salary
$24 - $36 / hour
Seniority
Mid Level
Job Description
Client Account Specialist
The Cigna Group
Role Description As a Client Account Specialist, you will play a key role in building strong client relationships and ensuring a seamless service experience. In this role, you will act as a trusted partner for clients, brokers, and internal teams, helping resolve questions, coordinate solutions, and support ongoing account success. Your attention to detail, communication skills, and commitment to service will directly contribute to client satisfaction and long‑term business growth. - Serve as a primary point of contact for clients, brokers, and internal teams, ensuring clear and timely communication across all stakeholders. - Resolve inquiries and issues related to group health benefit plans, delivering accurate and efficient solutions. - Coordinate information flow across departments to support client needs and ensure consistent service delivery. - Organize and facilitate meetings with clients, brokers, and internal partners to support collaboration and account success. - Monitor and manage client issues, escalating concerns as needed and ensuring follow-through to resolution. - Support account renewals and assist with client communications related to plan changes and updates. - Maintain accurate documentation, records, and correspondence to support compliance and service quality. - Partner with internal teams to identify opportunities for service improvements and strengthen client relationships. - Deliver high-quality customer service that reflects professionalism, responsiveness, and accountability. Qualifications - Minimum 2+ years of experience in healthcare, insurance, account management, or client service roles. - Strong communication skills with the ability to engage professionally across diverse audiences. - Excellent organizational and problem-solving skills with strong attention to detail. - Proficiency in Microsoft Office, including Word and Excel. - Ability to manage multiple priorities in a fast-paced environment. Requirements - Bachelor’s degree or equivalent experience in business, healthcare, or a related field. - Experience working with group health plans, benefits administration, or insurance products. - Knowledge of medical terminology and insurance processes. - Strong relationship-building skills with a customer-focused mindset. - If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. Benefits - Hourly rate of 24 - 36 USD / hourly, depending on relevant factors, including experience and geographic location. - Eligible to participate in an annual bonus plan. - Comprehensive range of benefits, including medical, vision, dental, and well-being and behavioral health programs. - 401(k) and company paid life insurance. - Tuition reimbursement. - A minimum of 18 days of paid time off per year and paid holidays.
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