• Manage and develop strong relationships with senior and working team client stakeholders. • Serve as the primary point of contact for assigned accounts and own the full lifecycle including onboarding, optimization, and renewal stages. • Lead and facilitate two-way communication between Marchex and customers, including organizing meeting agendas, presenting insights, and demonstrating features and benefits of the Marchex product suite. • Conduct Strategic Business Reviews focused on performance metrics, ROI, improvement recommendations, and strategic planning. • Maintain accurate account data, lifecycle stages, and forecasting within CRM platforms. • Identify renewal risks early using health scores, engagement indicators, and product usage trends and partner with leadership to mitigate risk accordingly. • Analyze call data, sentiment trends, and missed opportunities to produce actionable insights that drive performance improvement. • Build strategic account plans including forecasting, utilization tracking, call and conversation data insights, and revenue progression. • Drive platform adoption across assigned accounts, ensuring customers maximize the value of the full Marchex solution. • Work with Sales team to identify new revenue opportunities, up-sell and cross-sell pathways, and support contract renewals and expansions. • Seek innovative, datadriven solutions to problems and processes to ensure customer success and sustained business impact. • Collaborate crossfunctionally with Product, Analytics, Engineering, and Support teams to address customer feedback and resolve technical or performance gaps. • Provide hands-on technical support to customers, ensuring quick resolution of platform questions, performance issues, or configuration challenges. • Deliver ongoing product training for client stakeholders to ensure adoption and proficiency. • Assist new customers through onboarding, setup, and early-stage education to establish strong initial engagement. • Collaborate with Support and Product teams to escalate and resolve complex technical inquiries. • Maintain deep product knowledge to effectively guide users and ensure they are equipped to leverage the platform’s full capabilities.

• Establish customer relationships and follow up with customers as needed. • Provide prompt, accurate, and friendly customer service. • Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification. • Use a customer-focused, needs-based review process to educate customers about insurance options. • Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

• Develop and execute a strategic account plan to effectively manage assigned customers, driving revenue growth and profitability • Document account requirements, identify key stakeholders, and implement successful account management plans in collaboration with bidadoo sales, production, and operations teams • Drive revenue through fees associated with our professional auction, remarketing, and consignment services, clearly demonstrating the value and advantages of partnering with bidadoo • Prepare purchase bids, analyze portfolios, and value equipment and assets to maximize returns for customers • Provide guidance to customers on asset strategy, equipment valuation, and optimal sales timing • Work closely with third-party vendors for repossession, transportation, storage, inspection, and related services to ensure customer needs are met efficiently and professionally • Prepare professional proposals, program agreements, and terms of sale, coordinating internal approvals and submission • Deliver tailored presentations and solutions highlighting our remarketing services and best-fit strategies • Engage customers through training, marketing initiatives, event participation, and proactive communication to strengthen brand presence and long-term partnerships • Build strong cross-functional relationships with AMS, production, seller services, and other internal teams to ensure seamless execution and customer retention • Utilize CRM and company tools to accurately document activities, track opportunities, and communicate with stakeholders • Champion bidadoo’s values and brand promise by delivering a consistently high-quality customer experience

• Develop comprehensive partnership strategies using excellent business judgment to negotiate renewals, upsell potential opportunities & drive favorable commercial outcomes for Shippo. • Set and track account activation and revenue targets. • Identify and drive marketing and promotional opportunities. • Engage with partners to understand opportunities for operational improvement, and liaise with our product team to bring those improvements to life. • Provide excellent partner service, research, and market analysis to resolve technical and financial challenges with partners and better represent our users, products, and programs. • Serve as an expert consultant to our partners; engage cross-functionally to drive your partner’s businesses and build effective relationships with partner stakeholders. • Analyze performance and present findings to clients, highlighting opportunities or introducing incremental programs. • Contribute data-driven insights to support recommendations. • Leverage cross-functional support teams to ensure partners have access to the product experts and resources they need. • Develop renewal and product cross-sell/up-sell strategies and negotiate business terms on renewals and new agreements.