• Establish customer relationships and follow up with customers as needed. • Provide prompt, accurate, and friendly customer service. • Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification. • Use a customer-focused, needs-based review process to educate customers about insurance options. • Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

• Develop and execute a strategic account plan to effectively manage assigned customers, driving revenue growth and profitability • Document account requirements, identify key stakeholders, and implement successful account management plans in collaboration with bidadoo sales, production, and operations teams • Drive revenue through fees associated with our professional auction, remarketing, and consignment services, clearly demonstrating the value and advantages of partnering with bidadoo • Prepare purchase bids, analyze portfolios, and value equipment and assets to maximize returns for customers • Provide guidance to customers on asset strategy, equipment valuation, and optimal sales timing • Work closely with third-party vendors for repossession, transportation, storage, inspection, and related services to ensure customer needs are met efficiently and professionally • Prepare professional proposals, program agreements, and terms of sale, coordinating internal approvals and submission • Deliver tailored presentations and solutions highlighting our remarketing services and best-fit strategies • Engage customers through training, marketing initiatives, event participation, and proactive communication to strengthen brand presence and long-term partnerships • Build strong cross-functional relationships with AMS, production, seller services, and other internal teams to ensure seamless execution and customer retention • Utilize CRM and company tools to accurately document activities, track opportunities, and communicate with stakeholders • Champion bidadoo’s values and brand promise by delivering a consistently high-quality customer experience

• Develop comprehensive partnership strategies using excellent business judgment to negotiate renewals, upsell potential opportunities & drive favorable commercial outcomes for Shippo. • Set and track account activation and revenue targets. • Identify and drive marketing and promotional opportunities. • Engage with partners to understand opportunities for operational improvement, and liaise with our product team to bring those improvements to life. • Provide excellent partner service, research, and market analysis to resolve technical and financial challenges with partners and better represent our users, products, and programs. • Serve as an expert consultant to our partners; engage cross-functionally to drive your partner’s businesses and build effective relationships with partner stakeholders. • Analyze performance and present findings to clients, highlighting opportunities or introducing incremental programs. • Contribute data-driven insights to support recommendations. • Leverage cross-functional support teams to ensure partners have access to the product experts and resources they need. • Develop renewal and product cross-sell/up-sell strategies and negotiate business terms on renewals and new agreements.

• Own and deepen relationships with key domestic and/or international carrier partners, ensuring strong performance and long-term alignment. • Lead carrier engagement beyond day-to-day operations, including strategic planning, roadmap discussions, and escalation management. • Represent Shippo as a senior partner in high-stakes conversations with external executives. • Drive complex carrier initiatives such as new service launches, contract expansions, compliance improvements, or performance turnarounds. • Lead quarterly business reviews (QBRs) and develop structured joint plans with top carrier partners. • Identify opportunities to evolve carrier partnerships from transactional relationships into strategic collaborations. • Partner closely with Product, Engineering, Support, and Sales to resolve systemic issues and improve merchant experience. • Translate carrier capabilities and constraints into internal priorities and actionable execution plans. • Influence cross-functional decision-making and maintain clear upward visibility to ensure alignment. • Develop scalable processes, documentation, and tooling to improve carrier management workflows. • Monitor carrier KPIs, surface trends, and proactively drive measurable improvements in service quality. • Mentor and support more junior carrier managers, helping raise the bar across the team.