• Reconcile invoices sent to customers with monthly work effort trackers maintained by Project Managers to ensure all delivered work is billed in a timely fashion • Compare amounts billed to accrued revenue, for large global pharma customers and follow up with Project Managers and resolve any discrepancies • Assist with the study closeout process by reconciling revenue and billings to ensure all invoices are issued, payments are collected, and all billable costs have been accurately captured and invoiced • Identify and resolve discrepancies for consideration prior to final closeout • Prepare and provide billing-related audit confirmations for sponsors, ensuring accuracy, completeness, and timely delivery • Assist with requests for reconciliation of billing history reports • Manage billings and collections for assigned accounts and act as back-up for other members of the Billings Team

Role Description The Sr Professional Services Engagement Specialist is a senior individual contributor within Veeam’s Professional Services organization, responsible for delivering high-impact customer engagements and technical programs focused on data protection and resiliency offerings. Operating with a high degree of autonomy within defined frameworks, this role owns end-to-end delivery execution, ensuring predictable outcomes, strong customer experience, and delivery quality. The role partners cross-functionally with Customer Success, Sales, Support, and Solution Architecture, contributing directly to customer value realization and Professional Services revenue growth. What you’ll do: - Customer Engagement & Delivery - Oversee and manage the end-to-end delivery of professional services engagements - holding accountability for outcomes across onboarding, implementation, consulting, and technical advisory program. - Act as the primary point of contact for customers, ensuring alignment of scope, timelines, deliverables, and success criteria. - Ensure technical alignment across data protection for on-premises and cloud environments - coordinating with Enterprise Architects and other technical PS resources to maintain delivery integrity. - Own delivery of project documentation, handover materials, and post-engagement reporting; coordinate knowledge transfer sessions with customer teams. - Identify and support follow-up opportunities with Sales and Customer Success. - Coordinate and lead engagement kick-off calls: Defining team roles, delivery approach, and program governance from day one. - Develop and manage detailed implementation plans, tracking milestones, deliverables, and dependencies across the full project lifecycle. - Coordination of customer stakeholders - providing clear direction, managing workstreams, and maintaining momentum throughout delivery. - Own end-to-end status reporting to all stakeholders - producing regular written updates, executive summaries, and escalation reports. - Lead technical coordination across customer environments, partner resources, and Veeam delivery teams to ensure integration and alignment. - Manage scope changes formally - documenting, assessing impact, and obtaining approval before adjusting delivery plans. - Program Execution - Manage multi-workstream engagements including planning, milestones, and dependencies. - Drive proactive RAID management. - Develop and own project plans - maintaining an accurate, up-to-date view of schedule, resource allocation, and project health. - Coordinate delivery partner and subcontractor resources - managing performance, ensuring quality, and driving accountability against agreed outcomes. - Facilitate structured program governance - running regular delivery forums, decision checkpoints, and steering reviews with customer and internal leadership. - Drive continuous improvement in delivery approach - identifying process gaps and implementing best practice across engagements. - Cross-Functional Delivery - Coordinate across TAMs, Solution Architects, Support, Sales, and Customer Success. - Contribute to delivery playbooks and methodologies. - Lead Technical Program Management activities (e.g. Veeam Cyber Secure) acting as the Veeam program lead for complex partner-driven or channel delivery requirements. - Serve as delivery lead for strategic channel partner engagements, managing program scope, milestones, and outcomes on behalf of Veeam Professional Services. - Stakeholder & Change Management - Build strong stakeholder relationships across customers and internal teams. - Own rollout plans and drive enablement and adoption activities to ensure successful customer outcomes. - Drive alignment and accountability for delivery outcomes. - Manage communications to all project stakeholders - customers, partners, approved subcontractors, and internal account teams - ensuring timely, accurate, and consistent messaging. - Develop and maintain stakeholder engagement plans; proactively manage expectations through clear and regular communication. - Lead change management activities - assessing readiness, coordinating communications, training, and adoption tracking to ensure successful rollout. - Team & Operational Excellence - Mentor junior team members and share best practices. - Support standardization of delivery processes. - Travel 20–30% as required. Qualifications - 8+ years of IT experience; including 5 years or more of Technical Program Management. Benefits - Unlimited paid time off, 12 paid holidays including 4 global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares. - Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents. - Medical, dental, and vision coverage starting on your first day. - Mental health support, therapy sessions, and digital wellness tools via our Employee Assistance Program. - 401(k) retirement plan with company matching contributions. - Fertility, adoption, and surrogacy support through Maven, plus paid volunteer time. - AirVet: 24/7 virtual veterinary care at no cost. - Legal services, identity protection, and supplemental health insurance options. - Tax-advantaged spending accounts for healthcare, dependent care, and commuting. - Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning.

Role Description The E-Billing Analyst will be responsible for all aspects of invoice submissions via various e-billing platforms and resolving e-billing issues for the law firm's e-billed clients. Excellent communication and a high level of professional service to management, attorneys, and other staff is required to succeed in this role. Must have a high level of customer service, professionalism, and interpersonal skills. The role requires various interactions with all levels of management, amid a fast-paced, deadline-driven environment. - Work directly with the client’s E-billing Manager on any ad-hoc e-bill related management/client requests - Responsible for the submission of electronic invoices and accruals to clients on a monthly basis, overseeing the transition of clients to e-billing, and providing follow-up support to attorneys and clients in all aspects related to electronic billing - Handle heavy volume of highly complex e-submission assignments for key corporate clients; ensure all client guidelines, internal protocol, and firm's guidelines are followed during submission process - Act as liaison between billing attorney/secretarial staff, and clients' staff assigned to electronic billing by providing expert level subject matter support - Liaise with billing attorney/secretary, and client representatives in the resubmission of invoices; ensure corrective action is in place for future submissions - Populate, maintain, and update data for assigned clients in the billing system and clients' external web applications; ensure all relevant information is updated and correlated in the firm's billing system - Work collaboratively with department's supervisor to support e-billing systems by adding/removing user accounts, resetting passwords, assigning proper security levels, entering budgets, status reports, and matter profiles in various sub-systems - Perform ad hoc analyses of complex client accounts regarding collections, rates, and reduced and rejected invoices Qualifications - Associate degree or advanced degree preferred with concentration in Business, Accounting, or Finance. Commensurate experience may be considered in lieu of education, based upon candidate’s overall employment history - 1+ years of e-billing experience within a corporate law department or law firm - Knowledge of legal billing and Middleware systems a plus (i.e., Legal Exchange, Ty Metrix 360, Legal-X, Serengeti/Legal Tracker) - Proven knowledge and experience with BillBlast - Knowledge of various Legal Electronic Data Exchange Standard (LEDES) billing formats is a plus - Proficiency with Windows-based software and Microsoft Applications such as Excel, Word, and Outlook, and ability to create, edit, and present complex data, analyses, and ad hoc reports - Strong reading comprehension, analytical and problem-solving skills - Multi-task, use time efficiently and perform professionally and at a high level under tight deadlines and in a fast-paced, ever-changing work environment, and successfully prioritize and adapt to changing demands - Able to influence/steer at a senior and executive level within and outside client groups Requirements - Salary range for this role at the noted RRD location is $18.99 to $26.59 hour - Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs - Typically, roles follow step progressions to a target rate or set increments over time - Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay Benefits - Medical, dental, and vision coverage - Paid time off - Disability insurance - 401(k) with company match - Life insurance and other voluntary supplemental insurance coverages - Parental leave - Adoption assistance - Tuition assistance - Employer/partner discounts

Role Description The Constituent Success Specialist’s primary responsibility is to ensure exceptional customer experiences by addressing inquiries, facilitating resolutions, and providing support in a timely and efficient manner. This position plays a crucial role in building and maintaining a positive rapport between March of Dimes and its supporters. Responsibilities: - Ensure coverage of Customer Service/Service Desk requests within established Service Level Agreement timelines. - Maintain coverage of the inbound Customer/Donor Service phone lines for regular business hours. - Escalate requests as appropriate. - Accountabilities include: - Process credit card transactions for donations and invoice payments. - Tax Acknowledgment Letters/Receipts. - Updating constituent Communication Preferences in CRM. - DIY campaign platform customer service. - Monthly donation updates. - Online Catalog inquiries. - Polio era and archives questions. - Requests for support resources and financial aid. - Tributes and memorials. - Work closely with the Finance Planning & Analysis and Accounts Receivable teams, the OFT Help Desk team, and the Direct Marketing team. - Speak comfortably about the pillars of the March of Dimes mission and provide thoughtful, mission-focused answers to FAQs. - Communicate across departments and make timely introductions to staff partners for volunteer opportunities and engagement events. - Contribute to Constituent Success team goals and identify areas of improvement. Qualifications - 1+ years previous experience. - High school diploma. - Excellent written and verbal communication skills. - Ability to provide resolutions under tight time constraints. - Strong ability to work independently and within a team environment. - Experience managing multiple simultaneous projects and assignments. - Strong prioritization and time management skills. - Experience using Microsoft 365 programs and apps. Company Description March of Dimes leads the fight for the health of all moms and babies. We are advocating for policies to protect them. We are working to radically improve the health care they receive. We are pioneering research to find solutions. We are empowering families with programs, knowledge and tools to have healthier pregnancies. By uniting communities, we are building a brighter future for us all. We are dedicated to hiring a diverse workforce that fosters opportunities for personal and professional development. We provide a collaborative and supportive environment built upon our fundamental core principles where each employee is valued. Join us in the fight for healthy moms and strong babies.