Role Description Seeking an experienced Records Management and FOIA professional to support Federal correspondence management programs, records lifecycle management, and workflow modernization initiatives. Qualifications - Minimum 10 years Federal records management experience - Experience with: - FOIA - Federal Records Management - NARA requirements - Controlled correspondence - Records retention schedules - Knowledge of Federal information governance - Preferred Qualifications: - USDA experience - Forest Service experience - Correspondence tracking systems experience - Electronic records management platforms Requirements - Analyze correspondence workflows - Support records management initiatives - Develop SOPs and documentation - Provide records compliance guidance - Support FOIA-related process improvements Company Description

• Support intake triage of third-party vendor requests and route cases according to established SSA workflows • Assist with initial vendor security review steps, including documentation collection and preliminary analysis • Maintain and enrich vendor metadata within systems such as Grip Security, Airtable, OneTrust, ZipHQ, and the Customer Software List • Ensure accurate data entry, tagging, and quality assurance across SSA tracking tools • Support workflow automation efforts in Jira, Airtable, and Goose under senior guidance • Track SLAs, update review logs, and maintain operational dashboards • Document review outcomes and maintain process guidance materials • Participate in team training, cross-functional onboarding sessions, and continuous improvement activities • Provide surge support during high-volume periods or when senior staff are unavailable

• You will collaborate with the reader revenue team to track key performance indicators, including building required reports and visualisations. • You will proactively identify trends in metrics and deep dive into areas of concern/opportunity. • You will conduct analyses of subscriber churn trends across various cohorts, focusing on opportunities to increase lifetime value. • You will work closely with our marketing team to champion campaign effectiveness, including valuable A/B tests to enhance performance. • You will work with the wider analytics team to help develop our customer journey mapping and conversion attribution. Analyse and connect various customer touchpoints to guide effective strategies for conversion and retention. • You will assist the head of newsletters with monitoring and tracking key performance metrics, generating reports to provide insights for product and editorial changes, and identifying opportunities for new newsletter products. • You will help analyse app user data, lifetime value of in-app subscribers, churn levels and conversion rates to identify trends and make recommendations for improvement. • You will communicate the results of analysis to stakeholders, highlighting issues and making recommendations. • You will work with internal teams to maintain the accuracy and integrity of data sources. Monitor, identify, and correct issues in regular reporting. • You will respond to any ad-hoc data requests, add value where possible and ensure that items are completed in line with business priorities.

• Elicit, analyze, document, and validate business, functional, and technical requirements for VA modernization initiatives. • Conduct stakeholder interviews, workflow analyses, gap assessments, and facilitated working sessions. • Translate business needs into user stories, epics, process flows, requirements documentation, and acceptance criteria. • Support modernization efforts involving legacy VistA/MUMPS-based healthcare systems and enterprise applications. • Collaborate with technical teams, architects, product owners, and project managers to ensure alignment between business objectives and technical solutions. • Analyze current-state and future-state business processes to identify opportunities for modernization and operational improvement. • Support Agile delivery activities including backlog refinement, sprint planning, user acceptance testing (UAT), and release validation. • Assist with healthcare workflow analysis, interoperability requirements, and system integration initiatives. • Develop and maintain project documentation including business requirements documents (BRDs), functional specifications, workflow diagrams, meeting minutes, and process documentation. • Support change management, training, and stakeholder communication activities. • Participate in system testing, validation efforts, and issue resolution activities. • Ensure requirements and solutions align with VA policies, operational needs, and federal compliance standards.