• Take the lead in Supplier Quality Rescue Projects, driving issue resolution, action plans and strategic supplier improvement • Collaborate with our Team in Brazil to ensure that our supplier quality targets are met by conducting on-site supplier audits and visits, investigate quality problems, implement sustainable solutions and provide regular progress updates to our Top Management • Perform Risk Assessment during selection process for new Suppliers • Provide onboarding training to our suppliers • Conduct supplier (quality system and product) audits, risk assessments, and technical visits to ensure quality standards, manage supplier performance and foster continuous improvement • Lead root cause analysis and corrective actions while managing non-conformance processes and supplier blocks • Support the handling of quality requirements, product design and supply chain as well as process changes, while monitoring supplier performance and driving Lean initiatives • Work closely with cross-functional Embraer teams and suppliers to resolve issues, enhance integration, and deliver executive updates.

• Collaborate with leadership to develop and maintain customer care quality scorecards • Conduct quality evaluations of recorded and live customer interactions • Assess agent adherence to procedures and compliance procedures • Facilitate and participate in calibration sessions • Support Customer Satisfaction (CSAT) calibration efforts • Analyze QA data and reporting to identify trends • Provide performance reporting and support to supervisors • Identify training needs through QA evaluations • Oversee the end-to-end processing of member complaints and grievances • Review, document, and research Authorized Representative (AOR) forms • Ensure timely and accurate completion of QA reporting • Handle inbound or outbound calls as needed • Report any compliance concerns or policy violations

• Design, execute, and maintain manual and automated testing activities for enterprise software applications • Review product requirements and technical specifications to identify risks, define test coverage, and support sprint planning activities • Collaborate with software engineers, product teams, and QA colleagues to ensure high-quality software delivery • Create and maintain test plans, test cases, and testing documentation based on business and technical requirements • Investigate defects and test failures through log analysis, database validation, and application troubleshooting • Validate functionality across web, mobile, API, and backend systems where applicable • Support continuous improvement initiatives that enhance software quality, testing efficiency, and team processes • Contribute to Agile ceremonies, including sprint planning, refinement sessions, daily stand-ups, and retrospectives • Help drive a quality-first mindset throughout the software development lifecycle

• Desarrollar y mantener scripts de automatización de pruebas. • Implementar pruebas funcionales y de regresión automatizadas. • Automatizar pruebas de APIs y de interfaz de usuario. • Ejecutar pruebas automatizadas dentro de pipelines CI/CD. • Gestionar datos de prueba y ambientes de testing. • Reportar defectos y realizar seguimiento hasta su resolución. • Colaborar con desarrolladores en pruebas unitarias e integración. • Optimizar y mejorar scripts de automatización existentes.