Better health, easier.
Staff Pharmacist Refill Call Center
Location
United States
Posted
4 days ago
Salary
0
Seniority
Lead
No structured requirement data.
Job Description
Staff Pharmacist Refill Call Center
Geisinger
Role Description Pertinent information will be gathered from incoming calls concerning medications, and along with review of the electronic medical record, call center employees will utilize scripting to determine a response to the needs of the caller. Responsible for addressing medication related questions, issues, prior authorizations, as well as refill approvals. Perform a medication review at the time of the call and do a complete clinical review and address any medication related questions. - Support the overall goals and objectives that result in improved access, quality of patient care and higher levels of patient satisfaction. - Demonstrates proficiency in order processing. - Receives and interprets physicians' medication orders and clarifies or corrects orders with the physician. - Reviews patient medication profiles to guard against drug sensitivities, contraindications, duplications, and major drug interactions. - Enter into a collaborative practice agreement with health system physicians to review patient’s electronic medical record and authorize prescription refills on pre-specified maintenance medications. - Conduct a thorough review of each individual patient’s electronic medical record and develop an appropriate plan according to the Pharmacist refill authorization protocol and the most recent clinical guidelines. - Use clinical judgement to determine if any additional information is required prior to refill authorization and take necessary actions to resolve issues within defined terms of collaborative practice agreement. - Document encounters within electronic medical record. - E-scribe approved prescription refills to appropriate pharmacy and notify patient of completion. - Participate in the creation and update of scripting and documentation materials. - Work is typically performed in a clinical environment. - Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. Qualifications - Bachelor's Degree in Pharmacy (Required) - Doctoral Degree (Preferred) - Minimum of 4 years related work experience (Required) - Licensed Pharmacist (Pennsylvania) within 90 days Requirements - Teamwork Benefits - Healthcare benefits for full-time and part-time positions from day one, including vision, dental, and domestic partners. - Encouragement of an atmosphere of collaboration, cooperation, and collegiality. Company Description We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members, and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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