• Manage complex customer issues and share your technical expertise to ensure timely, accurate solutions. • Engage with our customers through virtual meetings, chat, and email to manage their expectations, set priorities and resolve technical issues related to our products, including configuration and networking. • Work closely with our Product and Engineering teams providing customer feedback to help identify new features and functions. • Be an enthusiastic troubleshooter with a passion for helping customers in a fast-paced, collaborative environment. • Quickly understand the customer’s challenges, identify the root cause, and find creative solutions to technical problems. • Deliver excellence to our customers, our company, and our colleagues.

• Own moderately complex backend features and services in Go on GCP end-to-end from design through production with support as needed. • Write clean, tested, production-ready code and improve it when you find things that don't meet that bar • Work within data ingestion and validation workflows, learning the patterns for handling unstructured enterprise data • Participate in code review, both giving and receiving direct, constructive feedback • Contribute to infrastructure and configuration work using Terraform with support from senior engineers • Support operational work by contributing to observability tooling, documentation, and on-call preparation as you grow into the role

• Long-term ownership of a significant domain within the clearing house: customer onboarding workflows, entitlement management, or data validation pipelines • Drive the architecture and implementation of backend systems in Go on GCP, ensuring they're production-ready: tested, observable, and maintainable • Lead the design of data pipelines that ingest unstructured vulnerability reports, deduplicate findings, and produce clean structured outputs • Establish and model engineering best practices for the team: code review standards, testing, incident response • Partner closely with the principal engineer and manager on technical planning, architecture alignment and roadmap sequencing • Collaborate with the libraries team on interface contracts and data quality requirements

• Build and maintain core components of the clearing house in Go on GCP including customer onboarding flows, entitlement logic, and data ingestion pipelines • Take on ownership of ambiguous problems and specific features or subsystems, driving them from design through production with appropriate testing and observability • Work closely with staff and principal engineers to implement architectural patterns that scale • Write backend systems that handle unstructured data inputs from enterprise customers and produce structured, validated outputs • Participate in on-call rotation and contribute to incident response and postmortems • Become a go-to engineer for one or more core subsystems, leading multi-engineer efforts over a multi-month horizon • Review code, give direct feedback, and raise the team's engineering bar • Contribute infrastructure-as-code and operational tooling using Terraform and GCP-native tooling