Role Description As our Enterprise Solutions Specialist, you'll serve as a subject matter expert for property management technology platforms, providing system support, troubleshooting, training, and process improvement across the organization. Key responsibilities include: - Serving as a primary resource for property management software support, troubleshooting, and user assistance across the organization - Primarily will be supporting RealPage/OneSite property management systems - Providing day-to-day support for end users through the help desk and resolving software-related issues in a timely and professional manner - Configuring, implementing, and supporting new property management system (PMS) setups from initial setup through go-live - Acting as a liaison between Bryten teams and software vendors to coordinate issue resolution, system enhancements, and platform updates - Assisting team members with training, system navigation, best practices, and operational support across multiple software platforms - Collaborating with operational, accounting, and corporate teams to identify process improvements and optimize system functionality - Troubleshooting software integrations and supporting the interaction between multiple business applications within the property management technology ecosystem - Maintaining and supporting operational and financial reporting while assisting leadership with report development and enhancements - Documenting system processes, workflows, support procedures, and training materials to ensure consistency and efficiency - Supporting software implementations, acquisitions, dispositions, data conversions, and special technology projects as assigned - Performing other duties as assigned Qualifications - Bachelor's degree in Information Systems, Business Administration, Technology, or a related field preferred - Two or more years of experience supporting software applications within the multifamily housing or property management industry required - Extensive knowledge of RealPage/OneSite is required, including system administration, configuration, troubleshooting, reporting, and operational workflows - Strong working knowledge of other multifamily technology platforms, including Yardi Voyager, ResMan, and related property management applications - Understanding of property management operations, resident accounting, and basic accounting principles with the ability to interpret resident ledgers and communicate effectively with accounting and operations teams - Experience supporting software implementations, property onboarding, system conversions, and technology rollouts preferred - Knowledge of software integrations and how applications interact within a multifamily technology ecosystem - Working knowledge of SQL concepts, database structures, reporting tools, and data analysis preferred - Strong troubleshooting and problem-solving skills with the ability to diagnose and resolve technical issues efficiently - Excellent verbal, written, presentation, and facilitation skills with the ability to explain technical concepts to non-technical audiences - Experience creating, presenting, and explaining reports to leadership, clients, owners, asset directors, and onsite teams - Intermediate proficiency with Microsoft 365 applications, including Teams, Outlook, Excel, Word, and PowerPoint - Strong organizational skills with the ability to manage multiple priorities and projects simultaneously - Ability to work independently while collaborating effectively across departments and teams Benefits - Comprehensive Medical Plans with flexible coverage options for you and your family - Dental & Vision Insurance options to support your overall well-being - Health Savings Account (HSA) with employer contributions - 401(k) with Company Match to support your financial wellness - Life & Disability Insurance options to help protect you and your loved ones - Vacation Time that starts accruing on Day 1! - Paid Holidays + Floating Holidays to support work-life balance - Wellness Programs to support your mind and body - Professional Development & Education Opportunities to support your professional growth - And yes — even more supplemental benefits to keep you covered! Company Description Bryten is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. If you need reasonable accommodations during the application or interview process, please contact TalentAcquisition@livebryten.com. Disclaimer: Work location, schedule, travel requirements, and job responsibilities are not permanent and may be modified or reassigned at any time based on business needs, operational requirements, or client requests.