Who we are: Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks. Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector. Visit gomotive.com to learn more. About the Role: The Winback Specialist - Spanish is responsible for relationship building with Motive customers, with a specific focus on our Spanish-speaking client base. This position coordinates, executes, and manages programs built to effectively reactivate/recover/retain customers through positive relationship-building, listening to concerns/addressing issues, and educating customers on the value of our products. A customer-oriented focus is necessary in order to preserve long-term customer satisfaction. This position requires someone that is highly organized, has excellent bilingual communication skills, and demonstrates good judgment. What You'll Do: - Identify signals of pay-fail at-risk accounts and collaborate with internal teams to remediate and ensure a successful renewal - Handle a large volume of phone conversations and email inquiries in both English and Spanish - Maximize customer lifetime value and minimize pay-fail churn risk while increasing overall customer satisfaction and identifying up-sell opportunities - Build quick rapport with customers and apply both persuasive rebuttal skills and problem-solving strategies while providing solutions - Problem solving is a must as you quickly identify the root cause of customer issues and work with them to implement fair contract negotiations What We're Looking For: - Professional fluency in both Spanish and English (written and verbal) is required - 2+ years prior experience in a customer-facing role (sales and/or support) - Strong ability to build and maintain customer relationships - Effective listening and problem-solving skills - Excellent communication and presentation skills in both languages - Proven ability to manage multiple responsibilities with a high attention to detail and professionalism Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives. Please review our Candidate Privacy Notice here. UK Candidate Privacy Notice here. The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology. All job postings are for existing vacancies. Please note; some interviews or new-hire training sessions may be held in person at one of our global offices.

Role Description Reporting to the Vice President of Financial Reporting, the Payment Processing Specialist is responsible for the facilitation of the payment process across Health Plans, Inc.’s client base. - Coordinate claim, broker and vendor payment processing as it relates to the clients’ plan expenses. - Coordinate invoicing processes as it relates to client and member billing. - Compile and audit various daily reports pertaining to the payment process. - Research and resolve remittance questions and situations. - Communicate with claim examiners, account managers, and various other departments according to internal and client needs. - Communicate with outside vendors to ensure the issuance and integrity of checks and EOBs created during the check run process. - Facilitate cross-departmental projects pertaining to billing, funding and enrollment that impact the validity of payments issued by the department. Qualifications - High School Diploma or equivalent - One to three years’ experience in accounts payable, invoicing, or general accounting - Proficient in Microsoft Office, including Word, Excel, Outlook, and PowerPoint Benefits - Medical, Dental and Vision and Prescription Drug Coverage - Fitness Reimbursement Benefit - Employee Assistance Program - Flexible Spending Account & Health Savings Account - 401(k) and Quarterly Bonuses - Generous Paid-Time Off & Volunteering Opportunities - Educational Assistance & Professional Development Opportunities

Role Description The purpose of this position is to support PHRS’s mission, vision, core values and customer service philosophy. - Responsible for reviewing all patient balances to ensure that all insurance has been filed, coverage detection for other insurance, and account review prior to sending to the collection agency. Customer Service - Accountable for outstanding customer service to all external and internal customers. - Develops and maintains effective relationships through effective and timely communication. - Takes initiative and action to respond, resolve and follow up regarding patient billing issues with all customers in a timely manner. Principal Responsibilities and Duties - Responsible for reviewing all patient balances after 90 days to ensure that all insurance has been filed and processed claims. - Will perform coverage detection to verify that all insurances that the patient is eligible for are filed. - Adheres to the medical practice's policies and procedures when answering the phones. - Responds to all internal communications regarding patient accounts. - Reviews all accounts to make sure all actions have been taken and that the balance is truly patients. - Provides accurate information to customers regarding the status of the patients’ accounts. - Makes patient payment arrangements on self-pay balances according to policies and procedures. - Processes bankruptcy notices and incorrect addresses. Ensures that patient account information is accurate and complete. - Documents activity in an accurate and timely manner on the patients’ accounts. - Maintains the appropriate proficiency and knowledge with all systems required for task completion. - Works with team leads and management to improve processes, increase accuracy, create efficiencies and achieve the overall goals of the department. - Ensures compliance with all state and federal billing regulations and reports any suspected compliance issues to the respective supervisor. - Other duties as assigned. Physical Demands and Working Conditions The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Employee must be able to sit at a desk for at least eight hours per day while frequently using their fingers to type. - This position requires that the employee be able to speak clearly, look at and read a computer screen. - Occasionally, this position may require that the employee reach or stretch for objects. Education - High school diploma or equivalent is required. Experience and Required Skills - Minimum 3 years of experience in medical patient billing. - Candidate must understand government and managed care payment methodologies and demonstrate knowledge of terms such as contractual adjustment, allowed amount, coinsurance, denial and denial processes. - Candidates must be familiar with state Medicaid’s and Medicare. - Proven ability to maintain professional working relationships with co-workers and customers. - Knowledge of medical terminology. - Knowledge of insurance industry and billing procedures. - Skill in conflict resolution. - Ability to handle multiple priorities at the same time. - Ability to read, understand and follow verbal and written instructions. - Ability to maintain a professional attitude at all times. - Time management skills. - Verbal and written communication skills. - Skill in operating a computer, copier and fax machine. - Knowledge of Microsoft Office Products. Supervision - None. Review and comply with the Code of Business Conduct and all relevant Company and Business Unit policies and procedures, and local, state, and Federal laws and regulations. Ensure that employees understand and comply with the Code of Business Conduct and all relevant Company and Business Unit policies and procedures, and local, state, and Federal laws and regulations, and establish effective internal systems and controls to promote such compliance. The duties listed in this job description are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Pinnacle Healthcare Consulting is an Equal Opportunity Employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

Role Description Rizk Orthopedic is looking for an experienced credentialing professional to credential our doctors at each new facility they choose to practice in. This is a contract role, not a salaried position. We are looking to work with a credentialing specialist or credentialing service on a per payer and per facility basis. You will be paid a flat fee for each completed payer enrollment and each facility privileging you secure for our providers. This is ideal for an experienced credentialer who wants flexible, results-based work and is confident managing multiple providers across multiple facilities. - Credential and enroll multiple providers with commercial payers, Medicare, and Medicaid at each new facility. - Secure and maintain hospital and facility privileges for providers. - Prepare, submit, and follow each application through to approval. - Maintain and update provider profiles in CAQH, PECOS, and NPPES as needed for each enrollment. - Track expirables tied to active enrollments, including licenses, DEA registrations, and board certifications. - Keep the practice updated on the status of every application in progress. - Optional ongoing maintenance of completed credentials, priced separately if desired. Qualifications - Three or more years of credentialing experience, preferably across multiple providers and facilities. - Strong working knowledge of CAQH, PECOS, NPPES, and payer enrollment processes. - Experience with hospital and surgery center privileging. - Able to manage credentialing for several providers and multiple facilities at once. - Highly organized with strong attention to detail and consistent follow through. - Experience in orthopedics or a surgical specialty is a plus. - This is a remote position. Requirements - Paid per payer enrollment completed, per provider. - Paid per facility privileging completed, per provider. - Optional monthly maintenance fee available for upkeep of active credentials. - Please include your per payer and per facility rates, or your standard fee schedule, with your response.