• Manage campaigns and relationships with UK and EMEA-based brand partners and media agencies • Provide a high level of customer service, preempting client needs and responding in a timely manner • Oversee the delivery of bespoke content partnerships, ensuring all elements are delivered on time and to a high standard • Monitor campaign pacing and performance; deliver monthly and end-of-campaign reports using internal data tools • Work with strategy, planning and adops teams to ensure a smooth RFP process and campaign delivery once sold • Identify opportunities for campaign extensions and assist the Sales team in securing renewals.

• Own and cultivate relationships with your clients by leveraging product expertise • Manage commercial strategy by developing rapport with key decision makers • Contribute to building best-in-class practices within our growing Client Strategy team

• Serve as the primary point of contact for assigned clients, ensuring a seamless and high-quality client experience. • Build and maintain strong, long-term relationships with key stakeholders and decision-makers. • Understand client business goals, brand positioning, and market challenges to provide effective solutions and recommendations. • Manage end-to-end account servicing, including project planning, execution, delivery, and post-delivery support. • Coordinate with internal teams such as creative, operations, strategy, product, and delivery to ensure timely and successful project completion. • Monitor project timelines, budgets, deliverables, and quality standards while proactively addressing risks and escalations. • Develop account growth strategies by identifying upselling and cross-selling opportunities within existing client portfolios. • Collaborate with brand and marketing teams to ensure campaigns and initiatives align with client objectives and brand guidelines. • Present reports, performance updates, and strategic recommendations to clients in a clear and professional manner. • Track key account metrics, client feedback, and service quality to continuously improve customer satisfaction and retention. • Support business development initiatives by participating in client presentations, proposals, and strategic discussions. • Stay updated on industry trends, competitor activities, and market developments to provide valuable insights to clients.

Role Description The Account Manager position is a quota-carrying position; you will own the full sales cycle, managing your own account pipeline and contributing to the team’s pipeline. - Identify and execute upselling and cross-selling opportunities with existing customers. - Becoming a product expert. - Analyze customer data to identify expansion opportunities. - Be the face of the company – Connecteam is known for our outstanding customer service and approach. - Collaborate with SDR and CSM teams to ensure a seamless customer experience. - Influence the product based on customers' demands and needs. - Manage multiple tasks and projects in a fast-paced and high-pressure environment. - Demonstrate initiative, independence, and ownership. Qualifications - 1-2 years of experience as an Account Manager/Account Executive at a SaaS company - MUST. - Energetic, positive, and motivated - MUST. - Strong record of closing deals and over-achieving monthly quotas. - Strong customer relationship skills and the ability to interact with individuals at all levels in an organization. - Ability for self-learning and highly independent. - Strong team player with excellent communication and collaboration skills. - Ability to thrive in a high-pressure and busy work environment. - Working remotely from 9:00 AM to 6 PM Monday-Friday. Requirements - Medical coverage. - Insurance plan. - 401K. - Paid time off for vacation, sick days. - Compensation range: OTE: $140K-$160K. Benefits - We build our people up. - We make an impact on our customer’s business. - We get the job done. - We have fun! - Everyone is welcome.