• Own and cultivate relationships with your clients by leveraging product expertise • Manage commercial strategy by developing rapport with key decision makers • Contribute to building best-in-class practices within our growing Client Strategy team

• Serve as the primary point of contact for assigned clients, ensuring a seamless and high-quality client experience. • Build and maintain strong, long-term relationships with key stakeholders and decision-makers. • Understand client business goals, brand positioning, and market challenges to provide effective solutions and recommendations. • Manage end-to-end account servicing, including project planning, execution, delivery, and post-delivery support. • Coordinate with internal teams such as creative, operations, strategy, product, and delivery to ensure timely and successful project completion. • Monitor project timelines, budgets, deliverables, and quality standards while proactively addressing risks and escalations. • Develop account growth strategies by identifying upselling and cross-selling opportunities within existing client portfolios. • Collaborate with brand and marketing teams to ensure campaigns and initiatives align with client objectives and brand guidelines. • Present reports, performance updates, and strategic recommendations to clients in a clear and professional manner. • Track key account metrics, client feedback, and service quality to continuously improve customer satisfaction and retention. • Support business development initiatives by participating in client presentations, proposals, and strategic discussions. • Stay updated on industry trends, competitor activities, and market developments to provide valuable insights to clients.

Role Description The Account Manager position is a quota-carrying position; you will own the full sales cycle, managing your own account pipeline and contributing to the team’s pipeline. - Identify and execute upselling and cross-selling opportunities with existing customers. - Becoming a product expert. - Analyze customer data to identify expansion opportunities. - Be the face of the company – Connecteam is known for our outstanding customer service and approach. - Collaborate with SDR and CSM teams to ensure a seamless customer experience. - Influence the product based on customers' demands and needs. - Manage multiple tasks and projects in a fast-paced and high-pressure environment. - Demonstrate initiative, independence, and ownership. Qualifications - 1-2 years of experience as an Account Manager/Account Executive at a SaaS company - MUST. - Energetic, positive, and motivated - MUST. - Strong record of closing deals and over-achieving monthly quotas. - Strong customer relationship skills and the ability to interact with individuals at all levels in an organization. - Ability for self-learning and highly independent. - Strong team player with excellent communication and collaboration skills. - Ability to thrive in a high-pressure and busy work environment. - Working remotely from 9:00 AM to 6 PM Monday-Friday. Requirements - Medical coverage. - Insurance plan. - 401K. - Paid time off for vacation, sick days. - Compensation range: OTE: $140K-$160K. Benefits - We build our people up. - We make an impact on our customer’s business. - We get the job done. - We have fun! - Everyone is welcome.

Role Description We are seeking a Director of Strategic Partnerships (Education) to join our small-but-growing team. This is a senior leadership role, reporting to the Chief Operating Officer and responsible for building and sustaining Operation Outbreak's most important education and institutional partnerships while shaping the strategic direction of its U.S.-based educational programming during a time of rapid growth and development. The successful candidate will lead Operation Outbreak's core program expansion into schools and universities in all 50 US states over the next 5 years. This role is first and foremost a partnership leader — responsible for identifying, cultivating, and stewarding high-impact relationships that expand reach, deepen program relevance, and strengthen organizational sustainability. At the same time, this leader ensures that partnership insights directly inform program strategy, design, and evolution. The role blends external relationship leadership, program strategy, and organizational influence, and works closely with executive leadership and cross-functional teams. In this job, you will have the opportunity to: - Strategic Partnerships & Ecosystem Leadership - Lead the development and execution of Operation Outbreak's strategic partnership strategy. - Build, cultivate, and steward relationships with school districts, charter networks, independent schools, education nonprofits, public-health institutions, foundations, and aligned mission-driven organizations. - Serve as the senior relationship owner for priority partners. - Identify and pursue partnership opportunities that enable program scale, innovation, research, and funding alignment. - Co-design initiatives, pilots, and long-term collaborations with partners. - Represent Operation Outbreak in national and regional education and public-health fora. - Support funder and board engagement by articulating partnership value, outcomes, and strategic alignment. - Program Strategy & Direction - Set and guide the strategic direction of domestic programs informed by partnership needs, field insights, and organizational goals. - Translate partnership learnings into program priorities, product evolution, and delivery models. - Identify opportunities for new program models, pilots, and adaptations. - Ensure programs remain relevant, high-quality, and responsive to diverse school contexts. - Program Oversight & Quality - Oversee program standards, frameworks, and quality assurance. - Partner with internal teams responsible for delivery to ensure consistency and excellence. - Use data and feedback to drive continuous improvement. - Organizational Leadership & Collaboration - Work closely with COO on organizational strategy and growth. - Collaborate with product, research, communications, and development teams. - Contribute to budgeting, planning, and organizational decision-making. - Mentor and support team members engaged in partnership or program work. - Measurement, Learning & Impact - Define partnership and program success metrics. - Ensure insights inform strategy, storytelling, and external communications. - Translate impact into compelling narratives for stakeholders and funders. Qualifications - 10+ years of experience in strategic partnerships, program leadership, or related roles in education, public health, or mission-driven organizations. - Proven success building and managing complex, high-value partnerships. - Strong strategic thinking and program design capabilities. - Excellent relationship-building, communication, and leadership skills. - Experience working across organizational boundaries and sectors. Requirements - Experience with national foundations or large-scale education initiatives. - Familiarity with data-driven or technology-enabled educational programs. - Background in public health, systems science, or experiential learning. Benefits - A competitive salary, determined by role, level, location and additional factors like job-related skills, experience, and relevant education/training. - Competitive benefits package including health, life, and a 401(k) retirement plan with a 6% match. - Flexible and unlimited PTO.