• Lead day-to-day team performance through supervision, coaching, onboarding, and ongoing development of team members. • Drive performance management routines, including check-ins, one-on-ones, and development planning aligned to organizational goals. • Monitor and manage operational performance, including real-time service levels, queue health, and workload execution. • Own performance reporting and insights, providing regular updates on trends, risks, and opportunities to leadership. • Oversee execution of core operational tasks, including account setup, data entry, and maintenance across WM systems, electronic record management, and adherence to knowledgebase standards. • Ensure accuracy and quality of team deliverables by enforcing data integrity standards and overseeing Quality Assurance (QA) of account setups and system updates. • Coordinate with internal partners to support project execution, resolve issues, and maintain alignment across system and process changes. • Implement, maintain, and enforce SOPs, standardized workflows, and knowledge management practices, including ownership and ongoing development of the team’s knowledge base. • Lead continuous improvement efforts by identifying process gaps, conducting root cause analysis, and implementing solutions to improve performance and efficiency. • Partner cross-functionally to improve data quality, system compliance, and end-to-end operational handoffs. • Serve as the primary escalation point for complex, high-impact, or cross-functional operational issues. • Lead change initiatives and implementation of new processes, tools, and enhancements, ensuring team adoption and sustained performance. • Foster a culture aligned with WM’s core values, promoting accountability, safety, integrity, and continuous improvement to drive operational excellence and team performance.

Role Description Smartsheet is seeking an experienced sales leader to lead a team of Account Executives as a Regional Director, Enterprise-West. The ideal candidate will have a history of building and leading teams to overperform in quota attainment, close transformational transactions, and align strategically with large customers. This role is part of the Enterprise Sales organization and is West Coast based in your own remote home office. - Build and lead a Sales team to exceed quarterly and annual sales quotas - Effectively predict and deliver sales results through accurate monthly, quarterly, and annual sales forecasting - Serve as player/coach in the execution of a complex, solution-based sales process encompassing multiple groups within Large Enterprise accounts - Play a leadership role in developing new business opportunities by coaching Account Executives to build and execute account-focused strategies - Drive Smartsheet senior executive engagement in target accounts - Successfully execute across all disciplines of sales management, including Account/Opportunity/Relationship planning and sales methodology execution - Partner with Sales Engineering, Consulting, Customer Success and Marketing management to identify and close software and professional services solutions in Large Enterprise accounts - Proactively identify and address issues that will increase growth velocity in the assigned sales region - Other duties as assigned - Travel as needed (30-50%) Qualifications - 10+ years of experience in the software industry with current SaaS experience preferably on the business applications side (selling to sales, marketing, HR, finance, manufacturing, IT) - 5-10 years experience in sales management providing the tools, training and support to ensure team success - Demonstrated track record in leading Enterprise sales teams to exceed quotas by winning new business and driving substantial growth in Fortune 500 accounts - Proven ability to drive Strategic sales teams in executing “land-and-expand” sales strategies in Large Enterprise accounts - Relevant sales/sales leadership experience in vertical markets such as financial services, healthcare, insurance and/or public sector - Excellent communication and interpersonal skills and the ability to multitask, work cross-functionally within the organization, and thrive in a collaborative environment - Motivate and lead; embody Smartsheet’s core values; operate with integrity and a sense of urgency - Demonstrated ability to execute sales methodologies (e.g. MEDDIC) - Experience working in a fast-paced, evolving, high growth software company - Bachelor’s (BA/BS) degree preferred Benefits - Employer subsidized medical/vision and dental coverage for full-time employees - 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) - Monthly stipend to support your work and productivity - Flexible Time Away Program, plus Sick Time Off - US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans - US employees receive 12 paid holidays per year - Up to 24 weeks of Parental Leave - Personal paid Volunteer Day to support our community - Opportunities for professional growth and development including access to Udemy online courses - Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account - Teleworking options from any registered location in the U.S. (role specific) - Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity. - US Base Salary Pay Range: $180,000 — $240,000 USD

• Develop product-led growth. • Optimize existing acquisition channels. • Identify and create new channels. • Own organic and AI-era discovery. • Align with existing sales motion.

• Manage assigned work in shared sales intake mailbox • Assist Assigned Sales RVP on pre-sales needs • Administratively assist with the new quote to confirm Sales process • Backup colleagues based on workload during time-off • Manage pre-sales Salesforce data integrity • Ongoing management of Task Dash and review and resolution of Monthly Audit