• Protect the integrity of our games and user community by monitoring and analyzing suspicious player activity for potential fraud, taking immediate action to mitigate losses when necessary. • Review user wallet transactions (deposits and withdrawals), as well as relevant play activity for potential fraud on a daily basis to ensure user accounts (profiles and balances) are appropriately maintained. • Utilize various tools, systems, and reports to detect and uncover fraud trends, as well as to measure, track, and communicate with management. • Stay current with fraud and user behavior trends, identifying new methods for detection and prevention in order to share insights across departments and implement recommendations. • Support management and internal teams on ad hoc requests and fraud reviews as needed. • Work collaboratively with other departments to develop and optimize fraud-related processes, as well as related policies and best practices. • Ensure compliance with anti-money laundering, including Know Your Customer (”KYC”) and gaming regulations, as well as the integrity of our games and contests by monitoring activities that may violate our terms of service. • Partner with the Customer Support team to develop and implement protocol and training for reviewing and resolving support issues pertaining to identity verification, document authentication, user deposits / withdrawals, chargebacks, suspicious user behavior, and investigations. • Work in cross-functional teams to design and manage scalable fraud prevention / risk mitigation systems, as well as back-office processing systems around payment operations and support.

• Support the end-to-end credit operations processes, including loan disbursements, repayment monitoring, and coordinating collections activities. • Monitor portfolio health and handle customers at risk of delinquency and in default, ensuring timely communication and follow-up. • Manage communications with customers and external partners to resolve credit-related issues through Intercom • Collaborate with cross-functional teams to align on credit operations needs. • Take ownership of daily operational tasks with an improvement mindset, actively identifying inefficiencies and proposing solutions. • Contribute to process optimization and documentation efforts to help Credit Operations scale efficiently. • Provide insights through data analysis to support decision-making and improve operational performance.

Role Description The Ambulatory RN supervisor assists with management responsibilities and oversight of multiple clinical operations within the Patient Contact Center and maintains daily oversight of the 24/7 Patient Advisory Nurse call center activities. Qualifications - Licensed Registered Professional Nurse (RN) - Ohio (OH) within 1 year - Ohio Board of Nursing (OBON) - Licensed Registered Professional Nurse (RN) - Iowa (IA) within 1 year - Iowa Board of Nursing (IBON) - Licensed Registered Professional Nurse (RN) - Indiana (IN) within 1 year - Indiana Professional Licensing Agency (IPLA) - National Nursing Certification within 3 years - Varies - Licensed Registered Professional Nurse (RN) - Illinois Department of Financial and Professional Regulation (IDFPR) - Licensed Registered Professional Nurse (RN) - Washington (WA) within 1 year - Washington State Board of Nursing (WABON) - Bachelor's Degree: Nursing (Required) - Work Experience: Nursing Requirements - Develops, manages, and maintains PAN staffing and call schedules. - Remains competent in all Patient Contact Center clinical areas and performs essential job functions of direct reports when staffing/volumes require. - Recommends and initiates various personnel actions including, but not limited to: hiring, performance appraisals, disciplinary actions, and promotions. - Makes work assignments, reviews and edits work of direct reports. - Ensures staff member's training in to required competency levels to perform all required job tasks. - Resolves work related issues or assists employees in solving work related issues. - Confers with Human Resources, experts, and other leaders to resolve more complex issues. - Participates in development, planning, and monitoring of fiscal budget(s). - Monitors and completes all edits within time keeping system for direct reports. - Assists in development and review of department policies, procedures, standing orders, and competencies. - Collects, reviews, and prepares data for leadership, using various Carle and other software systems. - Participates in development, implementation, and presentation of education to clinical team members and key stakeholders. - Supervises all direct reports and assists with other clinical departments within Patient Contact Center, as needed. - Assists with NEO for others within the Patient Contact Center associated with nursing roles and understanding of the Symptom Guide. Benefits - The compensation range for this position is $42.52 per hour - $73.13 per hour. - The actual compensation offered will be dependent on various factors including experience, qualifications, location, training, licenses, shifts worked, and compensation model. - Carle Health offers a comprehensive benefits package for team members and providers. Company Description At Carle Health, we're committed to fostering a workplace where every team member feels valued, respected, and empowered, where passion and purpose come together to positively impact the lives of our patients and our communities. - Nearly 17,000 team members and providers support patient care across central and southeastern Illinois. - Includes eight award-winning hospitals and a multispecialty provider group with more than 1,500 doctors and advanced practice providers. - Developing the next generation of providers and healthcare professionals through Carle Illinois College of Medicine and Methodist College. - Holds Magnet® designations, the nation’s highest honor for nursing care. - Opportunities in several communities throughout central Illinois with potential for growth and life-long careers.

• Oversees and reviews audit determinations to ensure consistency in APC/APG grouping decisions, OPPS packaging interpretation, and outpatient coding policy application. • Uses data, reports, and experience to proactively identify potential backlogs and align resources to meet business needs and SLAs. • Effectively contributes to the development of medical review guidelines, coding education materials, and outpatient-specific training content. • Supports audit management and subject matter experts with new concept implementation and ongoing maintenance of outpatient medical review guidelines, including annual OPPS updates and CMS rule changes. • Accountable for achieving established productivity, quality, turnaround time, and employee engagement goals for the assigned team. • Ensures audit activities are performed in accordance with applicable regulatory requirements, client contracts, organizational policies, and industry standards. • Identifies process inefficiencies and implements solutions to improve accuracy, consistency, and productivity. • Monitors audit quality performance and collaborates with Quality Assurance and leadership teams to ensure consistency, accuracy, and defensibility of audit findings.