Airbnb logo
Airbnb

Airbnb is a community based on connection and belonging.

Senior Manager, Global Delivery Excellence

ManagerManagerFull TimeRemoteSeniorTeam 5,001-10,000Since 2007H1B SponsorCompany SiteLinkedIn

Location

Canada

Posted

2 days ago

Salary

$144K - $180K / year

Seniority

Senior

Bachelor Degree12 yrs expEnglish

Job Description

Senior Manager, Global Delivery Excellence

Airbnb

• Develop and drive sustainable operating models for Delivery • Own and manage end-to-end people strategy and operations • Influence upstream service & product design • Build relationships with the broader CS network • Coordinate across teams to report on business results • Define & run key forums for leadership teams • Lead key programs & initiatives for Global Delivery • Drive consistency & scalability in internal operations

Job Requirements

  • 12+ years of progressive experience in contact center or customer service operations
  • BA/BS degree or equivalent practical experience
  • Strong people leadership and team management skills
  • Experience translating big picture goals and strategy into implementable actions
  • Experience working in global teams at scale
  • Excellent business partnering, influencing, and presentation skills
  • Experience designing team structures & organizational setup
  • Strong analytical skills

Benefits

  • Bonus
  • Equity
  • Benefits
  • Employee Travel Credits

Related Categories

Related Job Pages

More Manager Jobs

Full TimeRemoteTeam 1,001-5,000Since 2007H1B Sponsor

• ChargePoint is seeking a Territory Channel Manager – East Coast to drive growth through our reseller and distribution partner ecosystem • This role is responsible for identifying, onboarding, and enabling partners to effectively sell EV charging solutions • You will act as the primary point of contact for channel partners • This is a highly cross-functional role that collaborates with sales, marketing, and technical teams to deliver a consistent partner experience and achieve regional sales targets

New York
$112.5K - $172.5K / year
Full TimeRemoteTeam 1,001-5,000Since 2007H1B Sponsor

• Drive revenue growth and market expansion through ChargePoint’s reseller and distribution partner network • Serve as the primary point of contact for partners • Ensure partners are equipped with tools, training, and support needed to succeed • Collaborate with internal sales, marketing, and technical teams • Build and develop a network of reseller and distribution partners

Illinois
$112.5K - $172.5K / year
Third-Party Job Posts logo

Sales Manager

Third-Party Job Posts

Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process.

Manager2 days ago
Full TimeRemoteTeam 501-1,000

Role Description As a Sales Manager (Account Executive), you'll play a pivotal role in expanding Cloudbeds' presence. You will be responsible for: - Identifying and acquiring new business opportunities. - Building strong relationships with prospects. - Showcasing how Cloudbeds’ industry-leading SaaS solutions are transforming the hospitality space. - This is a hunting role focused on acquiring new clients. Qualifications - Experience in selling technology solutions into the hotel or hospitality industry. This is a MUST-HAVE. - A self-motivated, results-oriented mindset with a passion for business development. - Excitement for new technology with a strong technical aptitude. - Proven expertise in outbound sales strategies, especially cold-calling and network building. - Excellent communication skills, with the ability to inspire and persuade potential clients. - Demonstrated sales and negotiation skills, with a history of exceeding targets. - Strong organizational and time-management abilities. - A willingness to challenge the status quo and think outside the box to drive success. - Fluent English is a MUST HAVE. Requirements - Ability to meet and exceed aggressive sales goals. - Assess market trends and opportunities in your assigned territory to identify and engage new prospects. - Prepare targeted lead lists and engage in proactive outreach, including a high volume of cold-calling, to drive sales. - Identify and communicate potential partnership opportunities to our Partnerships team to strengthen Cloudbeds’ market position. - Deliver impactful product demonstrations, both virtually and in person, to highlight how Cloudbeds can solve key challenges for hospitality businesses. - Attend local events and visit properties to connect with potential customers (less than 10% travel required). - Serve as the face of Cloudbeds in your local market, representing the brand with confidence and expertise. Benefits - Remote First, Remote Always. - PTO in accordance with local labor requirements. - Monthly Wellness Fridays - enjoy an extra long weekend every month. - Full Paid Parental Leave. - Home office stipend based on country of residency. - Professional development courses in Cloudbeds University. - Access to professional development, including manager training, upskilling and knowledge transfer.

Worldwide
Infinite Lambda logo

Delivery Manager – B2B Contractor

Infinite Lambda

A fast-growing data & cloud engineering consultancy bringing cutting-edge tech to help your business become data-first.

Manager2 days ago
Full TimeRemoteTeam 51-200Since 2019H1B No Sponsor

• Lead the end to end delivery of multi year programs using Agile or Waterfall methodologies (depending on the best fit with the client), expertly tailoring your approach to the specific needs and phase of each program. • You will develop and maintain clear scope, timelines, budgets, and resource allocation plans, ensuring you can protect programs against scope creep and provide alternative solutions to recover as needed. • Proactively develop and champion creative, non-standard solutions to execution challenges, ensuring optimal recovery and continuous improvement in delivery standards. • Establish and uphold program standards, governance models, and KPIs - both standard and program-specific - to ensure predictable, high-quality execution across all workstreams. • Engage, align, and influence senior stakeholders including C-level executives. • Chair steering committees and provide clear, trusted updates to executive sponsors. • You will work with teams from both Infinite Lambda and the client to deliver projects and programs, earning their trust and getting 360-degree feedback on feasibility and plans. • You will leverage your technical understanding to constructively challenge assumptions, guide recovery plans, and facilitate trade-off decisions between engineering quality and delivery speed, ensuring alignment with overall program goals. • You will create and maintain essential documentation (such as RAID Logs, RACI matrices, and Gantt charts) and lead ceremonies like standups, retrospectives, and client presentations. • You will proactively identify risks and remove roadblocks, helping the team find the pathway to excellence that earns the admiration and respect of your clients. You will track progress and communicate updates to stakeholders regularly through reports and presentations. You will report to the Delivery Excellence group, ensuring two-way communication is always in place. You will conduct project reviews and identify areas for improvement. • Your ability to deliver structured, clear, and professional communication is pivotal to how our clients perceive Infinite Lambda. This requires you to tailor your communication style to best suit each client's environment. • You will be responsible for maintaining a safe and congenial working environment for your team. You are a natural entrepreneur, which drives you to see opportunities that empower your clients’ business strategies through data and bring in more business through close interaction with Account Managers. You will have your fingers on the pulse of the myriad activities under your control, switching context fluidly from one project or program to the next to help your teams be autonomous and empowered. • You will provide active coaching and mentorship to delivery teams, helping them to adopt best practices, adhere to program standards, and elevate their own delivery capabilities.

Brazil