The leading Customer Experience Management platform geared towards Arab.
Product Owner
Location
Egypt
Posted
4 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Product Owner
Lucidya | لوسيديا
Role Description At Lucidya, we are building products that help some of the region's most recognizable brands understand and engage with their customers at scale. As our platform grows, so does the complexity of the problems we solve. As a Product Owner, you'll sit at the center of product delivery. You'll be responsible for turning customer problems, product strategy, and business priorities into clear, actionable work that engineering and design teams can execute with confidence. Your impact won't be measured by how many Jira tickets you create. It will be measured by how effectively you help the team build the right things, reduce delivery friction, avoid costly rework, and deliver meaningful value to customers faster. You'll work closely with Product Managers, Designers, Engineers, QA, and customer-facing teams to ensure everyone understands the problem we're solving, why it matters, and what success looks like. If you enjoy bringing structure to ambiguity, asking great questions, and helping teams move faster without sacrificing quality, you'll thrive here. What You'll Do - Create clarity where others see complexity by transforming customer feedback, business requests, product strategy, and technical requirements into clear user stories, acceptance criteria, workflows, and requirements. - Own squad readiness by ensuring backlog items are ready before they enter development. - Help the team build the right things by partnering closely with Product Managers to break large initiatives into smaller, valuable releases. - Drive productive collaboration by acting as the bridge between product, design, engineering, QA, and customer-facing teams. - Challenge unclear thinking by asking hard questions when requirements are vague or priorities don't make sense. - Reduce delivery friction by identifying risks, dependencies, and gaps before they become problems. - Protect quality and customer experience by considering edge cases, permissions, error handling, workflows, and usability before features reach customers. - Support successful launches by ensuring internal teams understand what is being released, how it works, and what customers should expect. Who You Are - You bring structure without creating bureaucracy. - You care about outcomes, not ticket completion. - You ask great questions and challenge assumptions. - You communicate clearly across different teams. - You thrive in cross-functional environments. - You have strong product delivery experience (at least 3 years). - You're comfortable with technical concepts. - You're comfortable with ambiguity. You'll likely stand out if you have experience with: - B2B SaaS products - Customer Experience (CX) platforms - Social listening or customer engagement tools - CRM, CDP, analytics, or workflow products - AI-powered products and automation - Arabic-first or MENA-focused products - Product analytics and adoption metrics What Success Looks Like - Backlog items enter development with significantly fewer unanswered questions. - Sprint planning becomes more predictable because work is properly prepared and understood. - Engineers spend less time seeking clarification and more time building. - Rework decreases because requirements, edge cases, and acceptance criteria are defined upfront. - Stakeholders trust delivery updates because expectations, trade-offs, and risks are communicated clearly. - Product releases are smoother because internal teams are prepared and aligned. - Customers receive better products because the team consistently understands the problem before building the solution. What The Hiring Process Will Look Like - Intro call with TA - Interview with HM - Case Study - Presentation Interview - Culture fit / Offer
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