• Process and Underwrite Conforming Conventional • FHA • VA • USDA and Jumbo Loans • Ensure loan files meet all company • investor • state • and federal guidelines by verifying documentation • analyzing risk • determining conditions • and issuing approval or denial decisions • Works collaboratively with internal partners to ensure quality loans • Strong customer service • and adherence to productivity and quality control standards • Organize • compile • verify • and analyze mortgage loan files • Determine loan eligibility • conditions • approvals • or denials in compliance with guidelines • Communicate decisions clearly and meet departmental productivity and quality standards • Review residential loan applications for completeness • accuracy • and compliance • Calculate income • check for garnishments • review assets for large deposits • gifts • loans not on the credit report • Review appraisal to ensure accuracy and completeness • Contact borrower for any additional information required

• Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution. • Identifies customer needs by referring to case notes and examining each as a specific case. • Performs routine call center activities concerning business products and services. • Uses standard scripts and established guidelines while under supervision, to meet SLAs. • Provides customers with information that is specialized. • Communicates in a warm and empathetic manner. • Gathers all necessary information to update the database. • Escalates issues to senior levels, based on complaints or concerns. • Explains company policies to customers. • Responsible for the end-to-end resolution of customer issues. • Performs other duties as assigned. • Complies with all policies and standards.

• Works with a team of internal and external professionals as a subject matter expert • Participates in planning and execution of team projects, assisting with setting strategic goals • Implements processes and uses necessary tools to enhance project execution and drive consistent performance improvements • Conducts research of program areas/topics defined by management; participates in internal and external focus groups • Utilizes experience to identify appropriate reports, rules, and regulations for drafting vulnerability reports • Meets regularly with teams to discuss current and future projects; advises teams and management • Contributes to final written product presented to stakeholders; proofreads written products of team members • Serves as a productive member of external and internal teams to ensure all deadlines for deliverables are met • Briefs management on projects, including completion timelines and potential difficulties • Provides clinical input as a Subject Matter Expert for program integrity and program vulnerability • Identifies and mitigates risks proactively, implementing strategies to ensure continuity of project execution • Participates in project reporting and performance analysis, ensuring accuracy of project data

Role Description We are seeking for our US fintech client a QA Analyst (Automation) to join the QA team. This role is focused on ensuring product quality and reliability through the development and execution of automated test frameworks, while also supporting manual testing where needed. - Work closely with engineering, product, and QA teams to validate functionality, improve automation coverage, and maintain high-quality releases across our platform. - Design, build, and maintain scalable test automation frameworks. - Develop and execute automated test scripts across web, desktop, and API layers. - Convert manual test cases into efficient, maintainable automated tests. - Perform regression and smoke testing to ensure product stability. - Debug and enhance existing automation code and frameworks. - Support CI/CD integration for automation pipelines (e.g., Jenkins, Maven, TestNG). - Conduct API testing using tools such as Postman or JMeter. - Partner with engineering and product teams to identify, document, and resolve defects. - Ensure reliability and accuracy of automation test runs, including overnight executions. Qualifications - 4+ years of experience in software testing, with a strong focus on automation. - Hands-on experience with automation tools (e.g., Selenium or similar). - Strong understanding of programming and scripting concepts. - Experience building and maintaining test scripts for web and desktop applications. - Experience with API testing and related tools. - Familiarity with CI/CD environments and automation infrastructure. - Solid understanding of SDLC and Agile development methodologies. - Proven ability to work independently and manage priorities effectively. Requirements - Bachelor’s degree in Computer Science, Engineering, or a related field. - Strong written communication skills, particularly in documenting test cases and defects. - Experience leading or contributing to automation efforts for complex features or modules. Benefits - All additional benefits by Dominican Law (13th Salary, etc.). - Private Health Insurance. - Paid Time Off. - Work From Home.