Transforming lives through Technology Enabled Care Services (TECS)
Customer Sales Representative
Location
United Kingdom
Posted
4 days ago
Salary
£25.0K - £33.4K / year
Seniority
Senior
Job Description
Customer Sales Representative
Appello UK
• Handle inbound and outbound customer enquiries across phone, email, and digital channels with professionalism and care • Generate and convert sales leads through proactive outreach and effective engagement • Provide accurate product information and tailored recommendations • Build strong customer relationships to encourage repeat business and loyalty • Identify and promote upgrade opportunities that enhance safety, independence, and quality of life • Clearly explain the benefits of upgraded devices and services • Achieve and exceed individual and team sales targets, KPIs, and revenue objectives • Spot upselling and cross-selling opportunities in every interaction • Prepare accurate quotations, process orders, and ensure timely follow-up • Maintain up-to-date knowledge of products, services, and market trends • Record all sales activity and customer interactions in our CRM • Collaborate with colleagues across operations, marketing, and customer service for a seamless journey • Contribute to continuous improvement by sharing feedback on customer needs and market opportunities
Job Requirements
- You’re a natural relationship builder with a flair for sales and a heart for service.
- Thrive on engaging with customers, understanding their needs, and guiding them to the right solutions—whether that’s a new device, an upgrade, or simply reassurance.
- Confident handling both inbound and outbound enquiries, and know how to turn conversations into opportunities.
- Tech-savvy, organised, and detail-oriented, with experience using CRM systems and Microsoft Office.
- Communicate clearly, listen actively, and always aim for win-win outcomes.
- Self-driven and resourceful, ready to exceed targets and raise the bar for quality and productivity.
- Bonus points if you’ve worked with third-party payment platforms or know your way around C365 products—but if not, you’re eager to learn and grow.
Benefits
- 233 hours holiday rising to 248 hours with length of service. This includes bank holidays that you will work if rota'd.
- Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
- 24/7 employee assistance programme with an easily accessible app!
- Family and friends’ discounts on our services & products
- Pension Scheme, up to 3% Company matched
- Free on-site parking
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