• Responsible for ongoing support of existing accounts and growth in new clinics for both Ormco' bracket and wire range & Spark Clear Aligner system. • Supporting the development of the Ormco Fixed Orthodontic Catalogue & Spark Clear Aligner business activities in the North England area (M62 corridor). • Exploring sales growth opportunities and sales development to our partners as well as cultivating relationships. • Develop leads from our distribution channels by creatively finding ways to penetrate the market and generate additional leads (through e.g. tenders). • Visit assigned customers on a regular basis to promote products, relate new product information and receive feedback on the company’s products and services. • Responsible for creating long lasting relationships and realization of revenue growth with tender regions, DMU’s and affiliated orthodontic specialists. • Meet monthly, quarterly, and annual sales quota. • Visit potential customers to qualify them as sales prospects for the corporation. • Understand and support the corporation’s sales policies and procedures to provide proper and effective treatment to all the corporation’s customers. • Relate new product ideas and product extensions to marketing management for evaluation. • Follow corporate policies regarding customer entertainment and customer relations. • Review and report complaints received from customers and recommend corrective action to the Region Sales Manager. • Collect and report competitive information to Marketing Management. • Prepare periodic reports including: weekly call reports, weekly expense reports, periodic general reports, other reports as assigned.

Role Description We are looking for a proactive and customer-focused VIP Account Manager who will help build long-term relationships with our most valuable players, increase engagement, and drive player retention across our products. - Build and maintain strong relationships with VIP players through phone calls, email, messengers, and other communication channels. - Develop a deep understanding of player behavior, preferences, and motivations to provide a personalized experience. - Create and execute individual retention strategies to increase player loyalty and lifetime value. - Present exclusive offers, promotions, bonuses, and rewards tailored to player needs. - Handle player concerns, complaints, and negative feedback while maintaining a high level of customer satisfaction. - Monitor the performance and activity of the assigned player portfolio, identifying opportunities for growth and engagement. - Collaborate closely with Product, Marketing, Customer Support, and Retention teams to improve the overall VIP experience. - Track key retention and revenue metrics and provide regular reports on player activity and performance. - Contribute ideas and initiatives aimed at improving player loyalty, retention, and overall business results. Qualifications - 1+ year of experience in Customer Support, Sales, Retention, Account Management, VIP Management, or a similar customer-facing role. - Strong communication and relationship-building skills. - Confidence in communicating with customers via phone, email, live chat, and messengers. - Customer-oriented mindset with a passion for creating exceptional user experiences. - Strong organizational skills and ability to manage multiple tasks simultaneously. - Basic analytical skills and the ability to understand customer behavior and preferences. - Results-driven approach and motivation to achieve individual and team targets. - Experience in the iGaming industry will be considered a strong advantage. - Experience with CRM systems, customer support platforms, or SoftSwiss will be a plus. - English level — B2 or higher. Benefits - Freedom to choose where to work: work from anywhere in the world with the freedom of remote options. - Flexibility: enjoy flexible working hours that let you balance your personal and professional life while staying focused on delivering great results. - Corporate English speaking club: improve your English proficiency with regular practice and expert guidance. - A Culture That Cares: thrive in a friendly environment where a strong corporate culture builds connections, drives innovation, and makes you feel truly valued. - Comfort Fuels Success: experience comfortable conditions that inspire productivity and foster professional growth, giving you the tools and space to excel. - Accelerate Your Growth: seize career advancement opportunities in a rapidly expanding marketing company. As the company scales, so will your professional journey.

• Driving continued growth for Neat, by identifying new customers • Levering your network in the region to uncover new business, attending events and acting as an ambassador for Neat • Evaluating territory and vertical opportunities, taking full ownership of the strategic approach for your area • Keeping updated of market trends, understanding competitor landscape and opportunities • Feeding market insight back to the product and development teams, providing a vital 360 degree view of the region’s opportunity • Acting as a trusted colleague within your team, providing mentorship and coaching • Defining, designing and iterating our sales processes, ensuring Neat is ready for the next stage of our hyper-growth.

• The FMS Account Coordinator will report to the Reimbursement Manager and will assist with the process of the Financial Management Services program. • Perform duties such as processing referrals, contacting clients, family members, vendors, and Regional Center Case Managers. • Provide excellent customer service when interacting with vendors and regional center case managers regarding referrals, authorizations, and payments, including communicating with clients and family members. • Primary point of contact for case managers, vendors, clients, and family members. • Process, review, and track referrals, and authorizations. • Maintain, input, update, research and analyze patient account activity to maintain accuracy. • Reviews patient accounts identify any missing information, follows up, and corrects accordingly. • Keep up regular attendance and punctuality are essential for the smooth operation of this company. • Working closely with both regional center case managers and accounting departments. • Prepares reports as needed for census, tracking, and identifying on-reconciled authorizations. • Other duties as assigned.