Transforming school districts into talent pipelines
Solutions Manager
Location
United States
Posted
104 days ago
Salary
$70K - $100K / year
Seniority
Senior
Job Description
Solutions Manager
SchooLinks
• Serve as the main point of contact for those complex implementation projects with our larger clients • Understand data dependencies and help resolve data issues • Problem solve and coordinate data integration with our clients and CSMs • Work with customers to understand their specific needs, special situations, and use cases, then identify and implement solutions • Continuously engage with customers to maintain project velocity, generate buy-in, and drive adoption • Discover and document challenges faced and areas for improvement within our process and product • Continuously define, document problems and challenges faced by our partners • Assist the product team with quality assurance and improvement of the product • Help drive adoption and usage throughout implementation period
Job Requirements
- Strong project management skills (understand task dependencies/sequence and manage of tasks)
- Strong stakeholder management skills
- 5+ years experience as an implementation specialist or similar role in a B2B SaaS company
- Ability to work with data feeds, including reviewing data files, identifying problems, and performing various actions on data (think spreadsheet manipulation at a large scale)
- Experience with scripting (Python, etc.) and JSON data is a plus but not required
- You are confident presenting to district stakeholders
- Clear and concise communicator — the ability to boil down product and engineering jargon into simple and concise customer communications.
- Positive attitude - you can stay optimistic in high stress situations
- Proactive, entrepreneurial style, eager to take initiative in a fast-paced, dynamic environment — you know when and how to find the right information when you need it.
Benefits
- 100% health care coverage for Employee
- 401K with company matching
- Dental & Vision
- Parental Leave
- Subsidized gym membership
- Remote work stipend
- Annual team offsite
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