Role Description The Service Delivery Leader (SDL) serves as the primary "Voice of the Customer" for Palo Alto Networks' most strategic, large-scale global accounts. In this remote-friendly role, the SDL acts as the post-sale services lead, driving the adoption and consumption of the security platform to ensure customers realize maximum value from their investment. This role bridges the gap between technical execution and executive strategy, partnering with C-suite leaders and internal cross-functional teams to protect the digital way of life. The SDL is a high-impact leadership position focused on managing the entire services lifecycle—from contract award through deployment and ongoing support. This resource will lead a diverse team of services professionals and product experts across NextGen Firewall, Access, Cloud, and Cortex Security Automation platforms. Key Responsibilities - Account Management: Take full ownership of relationships within the customer organization, ranging from technical end-users to the C-suite (CISO, CIO, CTO). - Strategic Partnership: Collaborate with Sales teams to develop success plans, monitor account health, and identify opportunities for renewals or expansion. - Delivery Execution: Act as a critical escalation point, providing proactive advice to ensure stakeholder alignment and high client satisfaction (CSAT). - Performance Tracking: Measure and report on essential success metrics, including Net Promoter Scores (NPS), SLAs, and value realization. - Opportunity Management: Support pre-sales activities by acting as a delivery expert to translate complex business requirements into actionable service capabilities. Qualifications - Professional Background: At least 7+ years in high-touch, customer-facing service engagement management. - Technical Domain Expertise: Proven experience delivering large technology programs in at least two areas: Network Security, Cloud Security, Product Development, or Security Operations. - Leadership Skills: A track record of navigating highly matrixed organizations and mediating conflict to foster healthy dialogue. - Soft Skills: Exceptional communication skills with the ability to deliver technical presentations to customer management. - Certifications & Tools: PMP certification is a plus. Proficiency in CRM and customer success tools (e.g., Gainsight, Salesforce, Jira) is highly valued. Requirements - Professional Background: 10+ years in high-touch, customer-facing service engagement management. - Strategic Escalation Handling: Proven expertise in proactively mitigating critical escalations and managing "at-risk" accounts through complex negotiation and successful resolution. - Specialized Program Management: Extensive experience in client-focused program management, specifically overseeing the end-to-end services lifecycle from contract award through full-scale global deployment. - Cybersecurity Platform Depth: Deep, in-depth knowledge of advanced security product offerings, including NextGen Firewall, Cloud Security (Prisma), and Security Automation (Cortex). - Technical Tool Mastery: High proficiency with industry-leading customer success and workflow platforms, specifically Gainsight, Salesforce, Smartsheet, Clarizen, Confluence and Jira. - Metric-Driven Success: Experience in establishing and tracking advanced Value Realization frameworks and Net Promoter Scores (NPS) to quantify the impact of service delivery. Compensation Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. $140,000.00 - $226,500.00/yr Our Commitment We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.

Role Description Zayo is seeking an experienced Grants Project Manager responsible for ensuring consistent, accurate and timely grant management during the preference period. This Grants Project Manager will interface with the Government Stimulus Program during the post-award phase from award to close-out. Applicants are expected to have experience in State, Local and/or Federal grant management with preference in the telecommunications and/or construction field. - Manage the lifecycle of allocated grants, from award through audit to closeout. - Ensure compliance with all grant terms, conditions, and reporting requirements. - Evaluate and process change requests, ensuring alignment with grant guidelines. - Coordinate with stakeholders to ensure project milestones, assess impacts on project scope, budget, and timeline. - Monitor and report on grant budgets, ensuring accurate tracking of expenditures. - Prepare financial reports and forecasts for grant funding utilization. - Ensure adherence to workforce and procurement regulations. - Monitor project activities to confirm compliance with federal and state laws. - Collaborate with internal teams, external partners, and stakeholders to achieve grant objectives. - Facilitate communication and reporting among project teams and funding agencies. - Identify potential risks to grant objectives and develop mitigation strategies. - Monitor project progress and implement corrective actions as needed. Qualifications - Bachelor’s degree in Business Administration, Public Administration, Finance, or a related field. Advanced degree preferred. - Minimum of five (5) years of proven experience managing state or federal grants, particularly in broadband infrastructure or related fields. - Familiarity with BEAD, NTIA Middle Mile, Treasury Capital Funds and other relevant grant programs created under the American Rescue Plan and the Bipartisan Infrastructure Law. - Ability to understand budget management, financial reporting, and compliance requirements. - Excellent communication and interpersonal skills, with the ability to collaborate effectively across numerous technical and financial teams. - Detail-oriented with strong analytical and problem-solving abilities. - Vendor and subcontractor management experience. Requirements - Project management certification (PMP or similar) is a plus. - Experience with CRM software and financial systems including Salesforce and Oracle Fusion, as well as proficiency in the Microsoft Office suite. - Knowledge of telecommunications or broadband infrastructure development. - Knowledge of construction infrastructure development. Benefits - Excellent Health, Dental & Vision Insurance - Retirement 401(k) Savings Plan - Generous paid time off policy including paid parental leave - This position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.

• Manage multiple, complex, cross-functional and technical projects. • Partner with functional teams during initiation, plan, design, procurement, deployment, and post deployment phases. • Responsible for managing/tracking program milestones, timeline, and overall deliverables. • Lead creation and maintenance of comprehensive project documentation including schedules, reviews, process documents, risk analysis, etc. • Take a leadership role in defining project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility. • Participate in driving project lifecycle milestones from concept commit through project closure and advocate change management. • Use metrics and KPIs to measure project performance using appropriate tools and techniques, and provide regular status updates. • Responsible for internal process improvements; remove gaps, across multiple teams and functions. • Ensure risks are accounted for and provide risk mitigation strategies. • Primary project point of contact for vendor partners and internal stakeholders. • Coordinate and manage regularly scheduled meetings with core teams. • Evaluate post project results against metrics; recommend or implement changes to improve delivery practices/processes.

Role Description Provides project management expertise and consultation to business in order to meet department and cross department goals. Plans, monitors and manages internal projects from initiation through completion. Secures required resources and uses formal processes and tools to manage resources, budgets, risks, and changes. Manages projects to ensure on-time completion according to specifications and within budgeted costs. Incumbent is concerned with clearly identifiable elements of larger projects. - Independently leads highly complex departmental project/support assignments and/or participates in cross-departmental projects with responsibility for managing scope, risk, business value, schedule and budget. - With department management, defines the objectives to be accomplished by the project team. With the team, develops the project plan. - Directs team members to determine the best methods to achieve the project's objectives. - Allocates staff and budget resources required to achieve project objectives. - Identifies and solves a range of problems for a variety of situations. Analyzes possible solutions and assesses each using standard procedures, developing a recommended approach. - Conducts independent and complex analysis to identify the scope and nature of a business and/or system problem. - Responsible for accomplishing the stated project objectives through key project management responsibilities that include building the project requirements and managing the triple project constraints of cost, time, and scope. - Responsible for developing, maintaining and revising project deliverables. Responsible for gathering and delivering metrics as required by the project. - As the project lead, and sometimes in support of a larger project manager lead, develops presentations and communications which incorporate a clear understanding of corporate communications theory and practice. - Identifies alternative options in the development and enhancements for new policies and processes. - Incumbent will act as subject matter experts (SME) to build out new processes and systems that help realize efficiencies and cost savings for the division. - Responsible to manage project risk through the development, maintenance and revision of reports and tracking tools. Using approved methodologies uses all available tools to identify potential problems before they occur. - Understands the key business drivers as they relate to the projects. - Adapts to the various internal procedures and forms close links with the business partner representatives, ensuring that the key issues of cost, time, scope and above all, client satisfaction, can be realized. - Explains difficult or sensitive information and persuades others in a variety of situations. - Effectively interact, negotiate and influence project teams and business partners to provide acceptable solutions and results. - Acts as a liaison to facilitate an understanding and partnership between business clients. - Manages the resources and vendors assigned to their projects by verifying progress and removing obstacles. - Gathers and delivers day-to-day progress of a project as it relates to managing scope, schedule, cost and quality in order to support project management decisions and compliance with Company approved methodology and required deliverables. - Other responsibilities may be assigned as necessary. Qualifications - Bachelor's Degree with an emphasis in Business, Project Management or related field preferred OR a significant amount of directly-related work experience beyond the minimum required for the position. - Minimum 5 years experience/knowledge in processes and project management to include analysis, documentation. - Ability to work with general direction to scope, plan and manage cross-department or multi-department projects. - Demonstrated ability to lead and manage large and highly complex assignments. - Ability to prioritize work and handle multiple tasks simultaneously, work under pressure and meet tight deadlines. - Seen as a team player and is supportive of group decisions and ideas. - Written and oral communications skills with the ability to build rapport within the company, field and/or outside vendors. - High degree of personal initiative and motivation. - Degree with a project management emphasis or PMI certification preferred. - Experience with project methodology through project life cycle phases. Requirements - Pay Range - Start: $89,360.00 - Pay Range - End: $134,040.00 - Geographic Specific Pay Structure: - Structure 110: $98,320.00 USD - $147,480.00 USD - Structure 115: $102,800.00 USD - $154,200.00 USD Benefits - We believe in fairness and transparency. It’s why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. - The standard pay structure is listed but if you’re living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable. Company Description Grow your career with a best-in-class company that puts our clients' interests at the center of all we do. Northwestern Mutual is an equal opportunity employer that welcomes talented individuals of all backgrounds. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives.