• Lead requirements gathering sessions with customers • Analyze and understand system requirements for ongoing work • Troubleshoot and resolve questions related to the platform • Partner with Architect II resources to design solutions • Complete Decision Support documents and work requests • Support configuration of defined platform requirements • Operate within project timelines to exceed expectations • Build trusted client partnerships

• Help manage and rationalize our company application portfolio, ensuring IT has a better understanding of the portfolio at large. • Have visibility into the technical vetting process for all incoming applications, helping us ensure that every addition to the Iterable portfolio is both purposeful and strategically sound. • Work with business unit technology leaders to develop capability mapping that helps us understand how our technology portfolio can better support business operations. • Support Iterable’s vendor renewal and new vendor processes by representing IT from initial vendor selection to contract approval.

Role Description As a consultant Systems Support Engineer you will play a vital role in supporting the day-to-day operations of application systems. This role involves actively contributing to incident management and gaining exposure to DevOps practices. Your efforts will contribute to the smooth functioning of systems and you'll have the opportunity to learn and grow while assisting in the delivery of solutions to our clients. - You will work with incident management process and tools. - You will use complex application systems and find your way through them to debug a business impacting issue. - You will follow standards and best practices to bring operational efficiencies, stability and availability of the system. - You will use continuous delivery practices to evolve, support and deliver high-quality software, as well as value to end customers, as early as possible while working in collaborative, value-driven teams to build innovative customer experiences for our clients. - You will leverage your knowledge regarding different logging techniques (various levels) and use them for alerting, monitoring and identifying the root cause of incidents. - You will derive meaningful reports/key performance indicators and set up alerting and monitoring mechanisms for quicker identification of incidents and response. - You will apply the latest technology thinking from our Technology Radar to solve client problems. Qualifications - You have experience working programming languages such as Java and .Net, an understanding of cloud platforms such as AWS, Azure or GCP and scripting languages such as Python and Powershell. - You understand how to use debugging tools and how to troubleshoot issues with the code. - You have experience working with relational or non-relational databases. - You have experience working with CI/CD tools such as Jenkins or Azure pipelines. - You have an exposure to application monitoring tools such as DataDog, Prometheus or Grafana. - You are comfortable with Agile methods such Scrum and/or Kanban. - You have the ability to ensure that the deliverables, namely bug fixes and enhancements to the existing codebase, are of high quality and well-tested. Requirements - You have strong communication and articulation skills, are proficient in English and able to confidently hold a Q&A discussion with senior stakeholders. - You have good communication and articulation skills. - You have a presence in the external tech community and willingly share your expertise with others via speaking engagements, contributions to open source, blogs and more. - You are resilient in ambiguous situations and can approach challenges from multiple perspectives. - You are willing to be part of a rotation- and need-based 24x7 team and are able to handle multiple engagements. Benefits - There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. - Balance autonomy with the strength of our cultivation culture. - Your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. - We see value in helping each other be our best and that extends to empowering our employees in their career journeys. Company Description Thoughtworks is a dynamic and inclusive community of bright and supportive colleagues who are revolutionizing tech. As a leading technology consultancy, we’re pushing boundaries through our purposeful and impactful work. For 30+ years, we’ve delivered extraordinary impact together with our clients by helping them solve complex business problems with technology as the differentiator. Bring your brilliant expertise and commitment for continuous learning to Thoughtworks. Together, let’s be extraordinary.

• Avaliar, propor e desenvolver soluções arquiteturais alinhadas às necessidades do negócio • Definir e manter padrões de arquitetura, desenvolvimento e integração • Garantir qualidade, escalabilidade, disponibilidade, desempenho e segurança das aplicações • Realizar análise técnica e recomendação de tecnologias, frameworks, bibliotecas e ferramentas • Administrar e evoluir ferramentas de suporte ao desenvolvimento, incluindo CI/CD, versionamento, qualidade de código e monitoramento • Construir e manter componentes reutilizáveis, bibliotecas e serviços de apoio às equipes de desenvolvimento • Avaliar a aderência dos sistemas aos padrões arquiteturais definidos • Apoiar iniciativas de modernização, migração e refatoração de sistemas legados • Atuar como referência técnica para equipes de desenvolvimento • Desenvolver, dar suporte e realizar manutenção de soluções corporativas • Participar de definições técnicas relacionadas ao ecossistema de pagamentos instantâneos (PIX), integrações e sistemas de alta disponibilidade