Role Description This position is responsible for handling customer service inquiries on the phone from a variety of callers, placing outbound calls for clarification, determining eligibility of applicants, and other program-specific functions or related activities. Daily activities may switch depending upon volume within different operations groups and where the work is needed. The employee will manage communications, applications for eligibility, or other types of information depending on function for that day and program volume. - Handle all inbound/outbound patient, physician, and physician advocate communications in a professional manner and within program guidelines. - Accurately enter eligibility paperwork and/or other information into the system. - Maintain accurate and complete documentation of all applications, mailers, orders, enrollment forms, and new patients. - Maintain accurate and complete documentation and system records of all inquiries. - Efficiently perform specialized functions for each program with a high level of accuracy. - Aid department Lead/supervisor in developing other employees, answering questions, etc. - Enter and interpret program materials to determine enrollment criteria; explain to the caller or other employees the necessary requirements to be on the program. - Place outbound phone calls for clarification on any issues involving program guidelines. Qualifications - High school degree or equivalent. - 2 – 3 years of customer service experience. - Proficiency with personal computers; excellent written and verbal communication skills. - Ability and willingness to work a flexible schedule to cover peak times. - Ability to adapt to a fast-paced environment quickly; learn quickly, maintain accurate information, and ability to follow direction. - Ability to adapt to new situations that may arise due to program changes. - Pharmacy Tech license as needed for specific programs. Benefits - Remote opportunities. - Competitive salaries. - Growth opportunities for promotion. - 401K with company match. - Tuition reimbursement (after 90 days of employment). - Flexible work environment. - 20 days PTO. - Paid Holidays. - Employee assistance programs. - Medical, Dental, and vision coverage. - HSA/FSA. - Telemedicine (Virtual doctor appointments). - Wellness program. - Adoption assistance. - Short term disability (after 90 days of employment). - Long term disability. - Life insurance. - Discount programs.

Role Description Chronic Care Staffing is seeking a highly organized and detail-oriented Scheduling Coordinator to support our patient referral and care coordination processes. In this role, you'll serve as a vital connection between patients, healthcare providers, and external specialists, ensuring referral documentation is processed accurately and efficiently. If you thrive in a fast-paced administrative environment, enjoy working with healthcare records, and take pride in maintaining accuracy, we'd love to hear from you. Responsibilities - Review electronic health records (EHRs) to gather and verify patient information. - Retrieve and organize essential documentation, including: - Demographic sheets - Insurance cards - Recent office visit notes - Prepare and submit referral packets to external medical specialists. - Process referrals through fax, phone, and secure healthcare portals. - Utilize internal specialty resource guides to identify appropriate referral destinations. - Ensure referral packages are complete, accurate, and compliant with company standards. - Collaborate closely with follow-up and care coordination teams. - Cross-train on additional workflows to support operational needs. - Monitor documentation quality and identify missing or incorrect information before submission. Qualifications - 1–2 years of experience in: - Medical office administration - Healthcare clerical support - Health administration - Patient services coordination - Comfortable navigating Electronic Health Records (EHR) systems. - Strong computer and data entry skills. - Exceptional attention to detail. - Ability to manage multiple tasks and prioritize workload effectively. - Strong written and verbal communication skills. - Ability to work independently in a remote environment. Requirements - Experience handling patient referrals or authorizations. - Familiarity with specialty care terminology such as Dermatology, ENT, Cardiology, Orthopedics, etc. - Previous experience working with healthcare scheduling platforms. - Understanding of insurance verification processes. Benefits - Fully remote work environment. - Consistent full-time schedule. - Comprehensive onboarding and training. - Career growth opportunities within healthcare operations. - Supportive team environment. - Meaningful work that directly impacts patient care outcomes.

• Monitoring and responding promptly to new candidate applications on Indeed • Conducting screening and placement interviews for specific ABA therapy client cases • Filling new cases within 24–48 hours of receipt • Sending onboarding documentation to successful candidates and following up to ensure timely return • Coordinating background checks and ensuring all compliance requirements are met • Handing completed cases off to the onshore staffing department with all relevant information • Proactively sourcing fresh candidates on LinkedIn to build and maintain a strong talent pipeline • Maintaining accurate records across internal systems including ClickUp, Viventium, and Teams • Communicating professionally and warmly with candidates throughout the full recruitment process

• Blackbird Health is looking for SPACE-trained therapists to join our growing team • Work with families navigating separation anxiety, social anxiety, generalized anxiety, OCD, selective mutism, panic disorder, phobias, and ARFID • Treat children and adolescents with anxiety disorders by working with parents and caregivers to change their own behavior