Role Description We are seeking a high-volume, precision-focused Virtual GI Referral Coordinator to manage the end-to-end procedural pipeline for a busy Gastroenterology practice. This role is responsible for processing medical referrals for specialized GI procedures (such as colonoscopies and endoscopies), navigating strict insurance grids, and ensuring patients are fully cleared and prepared for their upcoming procedures. This position demands an immediate, expert-level fluency in Athenahealth EMR and a solid foundation in Gastroenterology workflows. You will spend your day handling a fast-paced queue of 25 to 30 referrals daily, which requires high-volume inbound/outbound phone calls, submitting strict HMO prior authorizations, and flawlessly coordinating care packets between our practice, outside surgical centers, and patients. Core Responsibilities - High-Volume Referral & HMO Prior Authorization Management - Referral Pipeline Execution: Efficiently process, track, and close a high-volume workflow of 25–30 specialized GI referrals per day. - Strict HMO Code Submission: Review clinical chart notes to extract and submit correct CPT and ICD-10 diagnostic codes to strict HMO and PPO insurance plans for procedural prior authorization. - Insurance Navigation: Aggressively follow up with insurance medical directors and utilization management lines to ensure timely approval, mitigating any surgical delays. - Comprehensive Procedure & Care Coordination - Surgical Packet Dispatch: Compile and send out highly detailed clinical and preparation packets to both the outpatient surgery centers and the patients. - Pre-Procedure Patient Preparation: Conduct outbound calls to patients to explain scheduling logistics, verify demographic details, and confirm they have received their vital GI procedure preparation instructions. - Inbound Queue Support: Answer inbound provider, insurance, and patient inquiries regarding authorization status, scheduling updates, and referral pathways. - Athenahealth Grid Management - Precision EMR Workflow: Maintain flawless data entry and tracking within the Athenahealth system, attaching confirmed insurance approval numbers, clinical documentation, and scheduling logs directly to the patient's electronic file. Qualifications - Software Fluency: Minimum 1–2+ years of direct, hands-on administrative experience using Athenahealth EMR. Candidates without Athenahealth experience will not be considered. - Prior Authorization Competency: Proven experience submitting clinical data to insurance portals, specifically managing the rigid requirements of HMO referrals. - High-Volume Capability: Documented experience handling a fast-paced environment with a target metric of managing 25+ medical referrals daily. - Communication & Presence: Exceptional verbal and written communication skills with a clear, professional, and confident phone presence. (Open to native English speakers and highly articulate bilingual PH-based talent). - Remote Ecosystem: A distraction-free home office setup compliant with HIPAA privacy laws, utilizing high-speed internet and a mandatory automated hourly time-tracker. Highly Preferred Experience - Direct, prior experience working within a Gastroenterology (GI), general surgery, or internal medicine practice. - Fluency in medical terminology related to endoscopic and colonoscopy procedures, diagnostic codes, and clear liquid diet workflows.

Role Description The School Speech Language Pathologist works under the supervision of a licensed Speech-Language Pathologist (SLP) to support the evaluation, treatment, and progress monitoring of students with communication disorders. The SLPA plays a vital role in implementing evidence-based therapy sessions, assisting with documentation, and facilitating an inclusive environment that promotes effective communication skills among students. Responsibilities - Therapeutic Support: - Assist the supervising SLP in delivering direct speech and language therapy to individual students and small groups. - Implement treatment plans and intervention strategies as directed, using approved techniques and materials. - Provide one-on-one support during therapy sessions to reinforce skill development and monitor student progress. - Documentation & Data Collection: - Maintain accurate records of therapy sessions, student progress, and observations, following confidentiality and school policies. - Assist in the preparation of materials and reports required for the evaluation and ongoing assessment of students. - Collaboration & Communication: - Work collaboratively with the SLP, classroom teachers, and other related service providers to support students’ communication goals. - Communicate with parents/guardians regarding therapy sessions, progress, and strategies for reinforcement at home as directed by the SLP. - Participate in team meetings and professional development sessions to stay current on best practices in speech and language pathology. - Administrative Support: - Help organize and maintain therapy materials, supplies, and equipment. - Coordinate scheduling of therapy sessions and manage student records in compliance with school regulations and state confidentiality standards. Qualifications - Bachelor’s degree in Communication Sciences and Disorders, Speech-Language Pathology Studies. - Completion of an approved SLP training program. - Current CPR/BLS certification may be required. - Must be a Maryland resident. - Current Speech Language Pathology certification in Maryland. - Previous experience working with children in an educational or therapeutic setting is highly desirable. - Experience in providing direct support in speech and language therapy or related services is a plus. - Strong interpersonal skills and the ability to build positive relationships with students, staff, and families. - Excellent organizational skills and attention to detail in record-keeping and documentation. - Familiarity with evidence-based therapy techniques and a willingness to learn and implement new strategies under supervision. - Ability to maintain confidentiality and handle sensitive information professionally. Requirements - Ability to run short distances and move swiftly in response to student needs, including bending, kneeling, and crouching. - Ability to lift and assist students with mobility challenges, often requiring the handling of up to 50 pounds or more. - Skill in managing fine motor tasks, such as helping students with writing, manipulating small objects, or using adaptive devices. - Ability to operate a computer or tablet for up to 8 hours daily. - Capacity to remain calm and composed during physically and emotionally demanding situations, ensuring student safety and well-being. - Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Benefits - Posted Salary Range: USD $55.00 - USD $60.00 /Hr.

Role Description Student Success Advisors facilitate student success by defining and implementing proactive strategies that help students stay on track to fulfill their educational goals. Advisors build supportive and personalized relationships with students, manage their day-to-day expectations, and provide them with opportunities to stay connected to our online community. They advise students on university policies and procedures, program and degree requirements, and related academic matters; and work closely with other university support teams to ensure that student inquiries are addressed in a timely and effective manner. - Serve as the primary guide to ensure that students stay on track to meet their educational goals. - Connect with new students upon acceptance of admission to ensure overall readiness and escalate outstanding matters that would affect their ability to have a smooth and successful start. - Assist students in understanding and completing degree requirements. - Assist students with appropriate course registration. - Advise students on university policies and procedures, program requirements and related academic matters. - Provide comprehensive outreach to students who are at risk of not meeting satisfactory academic progress. - Closely monitor students to proactively identify at-risk scenarios and identify opportunities to develop, implement, measure and improve academic success strategies. - Work closely with university staff to ensure that student inquiries are strategically coordinated and addressed in a timely manner, while supporting academic integrity and University policies. - Cognitively guide students to develop accountability for their decisions and an understanding of how those decisions impact their success. - Provide students with proactive guidance on acclimating to their new graduate lifestyle and building supportive personal environments and best practices to facilitate their student success. - Empower students to maintain effective connections to the University and its online community of learners. - This position is a designated Campus Security Authority. - Performs other duties as assigned. - Complies with all policies and standards. Qualifications - Bachelor's Degree Required. - 3 years of experience working in a service-oriented environment or university setting. - Must have a strong commitment to education and have the counseling or coaching skills required to effectively keep online students on track. - Strong problem solving and time management skills. - Ability to multi-task. - Excellent verbal and written communication skills required. - Working knowledge of Microsoft Office Suite. - Ability to successfully resolve student issues from request through resolution. - Effectively work with multiple databases and student platforms. - Skilled at connecting and building rapport with students from diverse backgrounds. - Creative, innovative, able to work independently and in a team environment. - Self-starter. - Ability to adapt to new and rapidly changing situations. - Familiarity with online learning and Internet technology a plus. Benefits - Health, dental, vision, life and disability insurance. - 401k Retirement Program + 6% employer match. - 15 Days of Paid Vacation Days each Calendar Year. - 12 Paid Holidays + 2 floating holidays.

Bilingual Case Management Specialist (Remote, Flexible, Spanish Speaking) Location: Long Beach, California Hybrid About Pair Team At Pair Team, we're an innovative, mission-driven company reimagining how Medicaid and Medicare serves the most underserved populations. As a tech-enabled medical group, we deliver whole-person care - clinical, behavioral, and social - by partnering with organizations deeply connected to the communities we serve. We’re building a care model that empowers clinicians and care teams to do what they do best: provide compassionate, high-impact care. At Pair Team, we leverage AI and automation to reduce administrative burden, streamline coordination, and ensure patients receive timely, personalized support. Our work is powered by a deeply collaborative team of nurses, social workers, community health workers, and medical professionals working alongside product, technology, and operations to close care gaps and improve outcomes for high-need patients. We’re one of the largest Enhanced Care Management providers in California and are on track to build the nation’s largest clinically integrated network supporting high-need patients. Our model has demonstrated real impact, including a 58% reduction in emergency department visits and a 29% reduction in hospital admissions. At Pair Team, were not just delivering care - we're building the future of more equitable, community-driven healthcare. Our Values - Lead with integrity: We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection. - Embrace challenges: We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness. - Break through walls: We go the extra mile for our patients, partners and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo. - Act beyond yourself: We build each other up and respect boundaries. We seek first to understand and assume positive intent. - Care comes first: We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others. In the News - Forbes: For Pair Team, Accessibility Is About Delivering Healthcare To Those Who Need It The Most - TechCrunch: Building for Medicaid’s regulatory moment with Neil Batlivala from Pair Team - Axios: Pair Team collects $9M for Medicaid-based care About the Opportunity Pair Team is building a team of deeply passionate individuals ready to change primary care operations for those who need it most. We are looking for a highly motivated full-time Lead Care Manager who is willing to think creatively and empathically to help our team change the way people access healthcare. We seek a full-time Lead Care Manager to play a critical role in our whole-person, interdisciplinary care model, responsible for directly outreaching and engaging with individuals living with Serious Mental Illness/ Substance Use Disorder, experiencing homelessness, and/or those who have high medical needs. We believe in the power of trust and relationships to successfully engage those who may have never received the kind of whole-health care that Pair Team can provide. This position primarily allows for remote work; however, it includes 2-3 times a month on-site visits in the community alongside a fellow PairMate. You can expect to engage in these in-person activities 2-3 times per month, close to your city, while the majority of your duties, approximately 90%, will be performed from your home What You’ll Do - Maintain ongoing caseload of individuals through the utilization of evidence based approaches to promote engagement and achievement of health goals - Use relationship-based strategies to support members with social support navigation, understanding that many may have lived personal experiences causing them to be initially hesitant or distrusting of the health care system - Conducts periodic telephonic and SMS outreach to ensure timely follow-up to members - Work with member to identify health/wellness goals and incorporate goals into Health Action Plan/Shared Care Plan - Supports nurse care manager, behavioral health care manager, nurse practitioner and Community Engagement Specialist with delegated tasks - Collaborates on care issues with Enhanced Care Management team by participating in systematic case reviews and consulting with nurse care manager, behavioral health care manager, and nurse practitioner before taking clinical actions - Consistently meet monthly encounter metrics to ensure compliance with health plan regulations - Identify and break down barriers ensuring individuals’ continuation with the program - Assists individuals in securing connection to community supports by scheduling appointments, managing referrals, and ensuring timely follow-ups - Coordinate physical care management appointments through collaboration with external and internal providers - Utilize external and internal online platforms to collaborate with team members and carry out daily tasks What You’ll Need - 1+ years of general work experience (Case Management preferred) - You are physically located in California - Field Ops requires you to maintain reliable transportation for engagement at clinic, community based organization, and health system partner locations - Virtual Ops requires a quiet, HIPAA compliant and internet connected space - Bilingual – English/Spanish - Strong understanding of cultural fluency - High degree of empathy - Ability to work collaboratively in a multidisciplinary team - An eye for optimization - Organizational skills - Ability to remain patient when faced with adversity - Strong technical skills and comfort with technology innovation, past experience with CRM databases, basic Excel, Word, email, and video conferencing - A valid driver’s license and auto liability insurance Preferred Qualifications: - Demonstrated professional or personal lived experience working closely with individuals experiencing complex chronic needs, homelessness, or Severe Mental Illness/Substance Use Disorder - 2+ years of case management experience - Experience with motivational interviewing - Knowledge of medical terminology - Zest for problem solving, seeking answers, and thinking outside the box - Detail-oriented and organized self-starter who is a rockstar multitasker - Reliable and comfortable in an ever-changing environment Because We Value You - Salary: $22-$25/hour - Comprehensive health, vision & dental insurance - 401k - Monthly $100 work from home expense stipend for your WFH days - Gas reimbursements for your on-site engagement days - Flexible vacation policy -- take the time you need to recharge! - We provide all of the equipment needed for the role - Opportunity for rapid career progression with plenty of room for personal growth! Pair Team is an Equal Opportunity Employer. At Pair Team, we value diversity and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law. Pair Team participates in E-Verify to verify employment eligibility for new hires. Any offer of employment at Pair Team is conditioned upon passing a pre-employment background check. Following a conditional job offer, candidates will undergo comprehensive employment background checks, including; criminal history, reference checks, and driving records if a role requires vehicle use. We do not conduct any TA business outside of our @pairteam.com emails. If you’re ever concerned about spam or fraudulent activity, please reach out to recruiting@pairteam.com. Note: Please be aware that while we sincerely appreciate your interest, due to the high volume of requests, we're unable to respond to general position inquiries via email. To apply for a position with us, please submit your application for the role you are interested in. Our team regularly reviews applications and will reach out to candidates whose qualifications align with our current openings listed below. Thank you!