• Manage and develop a team of engagement managers, providing coaching and mentoring to ensure team success • Provide strategic leadership, coaching, mentoring the team and fostering autonomy. Drive strategic planning and process improvement. Leading the region as part of the North American Leadership Team • Establish operational objectives linked to strategy and develop policies that affect immediate operations. Deliver compelling messages to various audiences • Support our customers through attending customer meetings and escalations as appropriate. Focusing on customer value creation, realization and growth. • Identify opportunities for further product utilization and help the sales team realize them • Maintain a strict level of professionalism whenever representing BioCatch

• Provide deep fraud/financial crime expertise and consulting support to sales teams, identifying opportunities at existing and new clients. • Meet with customers’ senior fraud and risk leaders to understand business challenges and propose solutions based on BioCatch’s platform. • Develop and deliver content (articles, webinars, conference presentations) to position BioCatch as a leader in behavioural intelligence and device based fraud detection. • Represent BioCatch at company events, industry events and executive briefings; present complex concepts clearly to both technical and non technical audiences. • Identify emerging customer challenges and creative solution ideas and work with the Product team to prioritise new use cases. • Evaluate new use cases for technical feasibility and functional fit, and work with clients in partnership with sales to deliver value outcomes. • Participate in the BioCatch Client Innovation Board, helping to evaluate and prioritise product innovations for our customers. • Maintain a comprehensive understanding of the competitive landscape, fraud threats and regulatory trends, and share insights with internal stakeholders across Product, Sales and Threat Analytics.

• Lead the development and execution of Workers’ Compensation strategies, providing clear, actionable recommendations for internal and client stakeholders • Direct the development and submission of rate, rule, and form filings while coordinating with actuarial and regulatory teams • Serve as a trusted advisor to senior-level clients, participating in meetings and presenting complex findings to support their long-term goals • Maintain expert-level knowledge of Workers’ Compensation trends, legislative changes, and industry best practices to drive innovation • Provide guidance and mentorship to junior team members and collaborate across cross-functional teams, including analysts and project managers

• Team Leadership: Hire/Manage team to develop best-in-class payments capabilities. Provide guidance, mentorship, and leadership to the team, fostering a collaborative, engaging, and innovative work environment. Promote continual learning, professional growth, and development within the team. • Establish the strategy for the Company’s payments capabilities, seeking to achieve higher conversion, lower costs, and/or other business objectives that improve Company financial metrics, and customer satisfaction. • Serve as the company’s subject matter expert for payments, providing guidance and support to internal teams. • Identify ways to mitigate risk and develop new policies/procedures in support of the control and governance agenda. • Leading cross-functional Initiatives: collaborate with cross-functional teams to integrate payments solutions into business processes and systems.