• Partner with the Chief of Staff and CEO on financial planning, budgeting, and business operations, providing visibility into company performance and growth opportunities. • Build the models, dashboards, and KPI frameworks that drive decision-making across the company, identifying opportunities, risks, and areas for improvement. • Evaluate build-vs-buy decisions through market research, financial analysis, and strategic assessment, delivering clear recommendations to leadership. • Identify operational bottlenecks and design scalable processes that enable the business to grow efficiently alongside the technology. • Lead complex, cross-functional special projects from concept to execution (e.g., evaluating new market entry strategies, optimizing customer pipelines, or structuring vendor opportunities). • Take ownership of the company’s highest-priority operational challenges, stepping into whatever the business needs as we scale.

Role Description The Business Operations Manager will champion operational excellence and deliver critical insights that shape ERAS strategies. This impactful role involves the strategic management and execution of vital business processes, ensuring efficient operations across ERAS. The ERAS Business Operations Manager drives the operational readiness, business governance, and stakeholder account lifecycle for the ERAS product suite. This role serves as the functional owner of operational compliance and business rule governance across applicants, medical schools, programs, and specialties. A successful candidate will seamlessly balance high-level business management responsibilities with a hands-on commitment to executing routine system administration and tactical tasks essential for ERAS operational success. How you will make an impact? - Core Operational Governance & Continuous Improvement: - Document and maintain Standard Operating Procedures (SOPs), business rules, and process workflows across all operational functions to ensure continuity and accuracy ahead of each application season. - Establish governance and secure stakeholder buy-in on operational business rules across cross-functional teams, including Product, Operations, IT, and Relationship Management. - Analyze operational friction points and recurring pain points to identify root causes, design optimized workflows, and execute continuous improvement initiatives. - Manage operational audit trails, approval workflows, exception-handling protocols, and the master annual business operations calendar. - Ensure knowledge-base accuracy by partnering with the support center training teams to update internal and external documentation whenever business rules evolve. - ERAS Business Operations: - Manage the end-to-end onboarding, registration, and annual setup lifecycles for medical schools, programs, institutions, and specialties. - Lead cycle readiness initiatives by establishing operational launch checklists, verifying profile configuration deadlines, resolving launch blockers, and communicating risks to leadership. - Execute ongoing account and profile management, including updating institutional profiles, processing changes, executing contract modifications, and resolving escalated applicant account requests. - Collaborate with Product, IT, Data Services, and Relationship Management teams to align and drive operational improvements. - Monitor and report to internal stakeholders on account completion rates, user registration milestones, timelines, and compliance requirements. - Coordinate targeted outreach in partnership with the Relationship Management and Communications teams to assist users with ERAS operations. - Partner with the Data Services team to request and verify necessary reporting inputs for monthly financial reports. - Coordinate the business-side execution of complex account transactions (e.g., standard billing adjustments and customer refunds). - Collaborate with the billing processor and Accounting to support internal tracking, validation, and administrative oversight. - Escalation, Risk, & Compliance Management: - Triage and investigate complex or high-severity customer escalations from the support center, developing resolution paths and distinguishing between standard and exception-based handling. - Review and update product Terms and Conditions (T&Cs) annually to reflect shifting operational or business rules, coordinating legal approvals and archiving historic versions. - Identify and document systemic issues originating from customer escalations to inform broader process optimizations or product updates. Qualifications - Minimum Education: Bachelor’s Degree - Preferred Education: Master's degree (MBA, MS in Operations Management, etc.) - 8-10 years of related work experience. - Significant progressive experience in business operations roles with increasing levels of responsibility. - Demonstrated experience leading cross-functional initiatives and influencing stakeholders without direct authority. - Proven experience in process improvement methodologies and their practical application. - Experience utilizing operational data and system outputs to drive workflow improvements and decision-making. - Experience supporting administrative aspects of financial reporting and transaction reconciliation. - Experience with internal business tools and systems, and ideally involvement in their implementation or management. - Experience managing customer escalations and collaborating with help desk, product, and account management teams to resolve escalations. Preferred Qualifications - Experience in high-volume operational environments, such as managing seasonal application cycles, large-scale customer registrations, or time-sensitive account onboarding pipelines. - Proven track record of independently managing operational calendars and shifting priorities with minimal day-to-day oversight. Remote Work Eligibility This position is eligible for remote work in the contiguous US. Compensation Grade Range $115,855.00-$136,300.00. Multiple factors are taken into consideration to arrive at the final hourly rate/annual salary to be offered to the selected candidate. Factors may include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, as well as internal equity, market, and business considerations. Equal Opportunity Employer The AAMC is an Equal Opportunity Employer. The AAMC is committed to an Equal Employment Opportunity policy in recruitment, hiring, career advancement, and all other personnel practices. The AAMC will not discriminate on the basis of race, color, sex, national origin, religion, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, matriculation, political affiliation, genetic information, disability, past or current military service, or any other legally protected characteristic. The AAMC is committed to the full inclusion of all qualified individuals. As part of this commitment, the AAMC will ensure that people with disabilities are provided reasonable accommodations. Please attach a resume as part of the application process. It is important that files DO NOT include periods (.) within the file name. BROWSER REQUIREMENTS: Applications must be submitted using Chrome, Mozilla Firefox, Safari, or Microsoft Edge.

• Develop a deep understanding of the facilities management and field service ecosystem, with a particular focus on the service provider segment. • Continuously assess the competitive landscape, customer needs, and gaps in JLL's current CorrigoPro offering to identify and prioritize net-new revenue opportunities. • Evaluate the role of AI and emerging technologies in delivering value to service providers and generating incremental revenue for CorrigoPro. • Develop a partnership marketplace strategy enabling service providers to seamlessly connect with CorrigoPro through pre-built, certified connectors. • Identify strategies to maximize revenue from existing programs, with a near-term emphasis on Corrigo Procure. • Translate identified opportunities into rigorous business cases with clearly articulated ROI, market sizing, and financial projections. • Present and advocate for strategies with senior and executive stakeholders, securing alignment and funding approvals. • Build and maintain strong cross-functional relationships with Product, Sales, Finance, Marketing, and the CorrigoPro Business Operations team. • Drive end-to-end execution of approved strategies — from concept through launch — maintaining accountability for timelines, milestones, and financial targets. • Advocate for and guide Product Management teams where product changes or new capabilities are required to support growth strategies. • Develop the business processes, operating models, and documentation needed to run programs in a repeatable, scalable way. • Transition mature programs to appropriate operational teams (e.g., CorrigoPro Business Operations, Sales), maintaining quality and continuity while pivoting attention to the next growth initiative. • Engage directly with CorrigoPro service providers for discovery, validation, and feedback — ensuring strategies are grounded in real customer insight. • Serve as an internal subject matter expert on the service provider segment, championing the voice of the customer in cross-functional discussions.

• Provide support and basic consultation to users in the area of automated systems • Analyze business problems and assist with the design details of automated systems • Assist with developing requirements specifications according to standard templates • Document functional specifications for system solutions and enhancements • Perform implementation and configuration activities • Serve as the conduit between business and IT team • Assist in quality assurance and defining testing strategy and risks • Develop, maintain and complete processes to continuously monitor data quality and system integrity