Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila) Associate, Estate Settlement Summary: - Estates Associates are responsible for helping family, loved ones or designated representatives manage the financial wishes of our valued customers after they have passed away. Serve as service experts, provide assistance during difficult times, and help navigate through the estate process across all Capital One products. General Responsibilities : - Responsible for handling incoming communications from deceased representatives, this includes but not limited to triaging concern or inquiry to the appropriate corresponding case, handling administrative tasks and owning all customer related communications such as written and phone calls. - Coordinate directly with deceased representatives of banking customers to allocate their asset to the appropriate party - Restrict account access, disable debit cards, and remove externally linked accounts - Return government funds to US treasury that posted to accounts post customers date of death - Review legal documents for state requirements - Initiate payments and provide date of death letters to attorneys and executors - Contribute to a customer-centric culture, continuous improvement, innovation and change - Collaborate and effectively influence various business units within Capital One - Ensure all audit and security policies and procedures are followed in accordance with Bank policy and Federal regulations - Exceed Customer expectations through superior service in all aspects of communication - Maintain a working knowledge of the complete line of contacts, products and services offered to quickly assist - Own personal development to achieve job proficiency and improve customer satisfaction - Support the team's critical function on creating efficiencies, identify process improvements and make recommendations to drive these to implementation - Exhibits flexibility and responds quickly to meet changing business needs including other job-related duties that may be assigned from time to time Basic Qualifications: - Two (2) years college level education or equivalent bank work experience - Two (2) years of experience in Retail Banking - At least 1 year experience with Microsoft Office or Google Suite - Strong attention to detail and with sound judgment - Excellent communication skills, understanding the needs and appropriately tailors written and verbal communication - Customer orientation in understanding and listening to customer concerns - Ability to handle difficult calls and sensitive information Preferred Qualifications: - At least 1 year of experience reviewing legal documents No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

• Analyzing a high volume and diverse range of contracts • Summarizing legal documents • Identifying key elements in contracts • Interacting with AI-powered chatbot systems

Role Description The Federal Appeals Firm™ is an AI Native national appellate practice focused exclusively on federal appeals of Social Security disability decisions. We are seeking an exceptional legal writer to join our team. Prior Social Security disability experience is not required. This is a writing-intensive role for an attorney who prefers substantive briefing over hearings, depositions, court appearances, or client-facing litigation. Associates are trained to work with Brief Master™, our proprietary AI-assisted briefing system developed in-house and refined through thousands of federal briefs. We also train associates in the proper use of Anthropic's Claude. These tools support legal analysis, record review, issue development, and draft refinement. They do not replace attorney judgment. This position is a remote position for attorneys that do not reside in New Jersey. It is an in-office/on-site position for attorneys that reside in New Jersey. Responsibilities include: - Drafting federal court briefs challenging Social Security disability decisions; - Analyzing administrative records to identify viable legal issues; - Conducting legal research across multiple federal circuits; - Drafting opening briefs, reply briefs, objections, post-judgment motions, and other substantive filings; - Maintaining accurate time records for EAJA fee petitions; - Collaborating with senior attorneys who review and finalize all filings. Qualifications - J.D. from an ABA-accredited law school; - Active admission to at least one state bar; - Exceptional legal research and writing skills; - Strong analytical ability and attention to detail; - Ability to manage a substantial writing-focused caseload; - Willingness to learn federal Social Security disability law; - Interest in working in an AI-native legal environment. Requirements - Experience with AI-assisted legal tools. However, we will train new associates in proper use of AI tools. Benefits - Base salary: $90,000–$110,000, depending on experience, writing ability, and qualifications. - High-performing associates may earn $120,000–$140,000+ through discretionary bonuses based on productivity, work quality, and overall contribution. - The base salary includes a $5,000 annual taxable health insurance stipend. The firm does not currently provide group health insurance. - 401(k) retirement plan available after two years of service or in accordance with plan terms. How to apply Email the following materials to appeals@thefederalappealsfirm.com: - Resume; - Cover letter; - Two writing samples. Subject line: APPELLATE ASSOCIATE POSITION Applicants with fewer than three years of attorney experience should also include their law school transcript. Writing Assessment: Candidates who advance to serious consideration will be asked to complete a writing assessment before any offer is made. The Federal Appeals Firm™ is an equal opportunity employer. This is a remote position.

• Coordinate and manage client cases throughout the lifecycle of litigation including intake, discovery, trial preparation, and resolution. • Communicate regularly with clients, providing updates on case progress and addressing any questions or concerns. • Work closely with attorneys to prepare legal documents, gather and organize evidence, and develop case strategies. • Monitor and maintain compliance with court deadlines, statutes of limitations, and internal timelines. • Assist with the preparation of discovery responses and various legal pleadings. • Maintain organized case files, ensuring all documentation is complete and accurate. • Facilitate communication between clients, experts, and other stakeholders, ensuring that essential information is collected and disseminated promptly. • Research and locate relevant case law, statutes, and regulations to support case strategy. • Assist in trial preparation, including organizing exhibits, witness lists, and trial binders.