• Acts as a single point of contact and voice for all providers and patients • Works as a patient advocate and always demonstrates compassion • Serves as a patient advocate and enhances the caller/contact experience • Coordinates access to therapies, conducts appropriate follow up and facilitates access to appropriate support services • Manages case load depending on the parameters of the program • Collects and review all patient information, to the degree authorized by the SOP of the program • Validates completeness of all required information and provides assistance to provider and/or patient • Provide guidance to physician office staff and patients on how to complete and submit all necessary program applications in a timely manner • Determines patient’s eligibility and conducts patient enrollment activities (example patient assistance programs and copay assistance) • Performs reimbursement related activities such as benefit investigations, prior authorizations, appeals, etc. • Provide exceptional customer service to internal and external customers; resolves any customer requests in a timely and accurate manner; escalates complaints accordingly • Maintain frequent phone contact with patients, provider representatives, third party customer service representatives and pharmacy staff • Provides reimbursement information to providers and/or patients • Reports all Adverse Events (AE) disclosed in alignment with training and Standard Operational Procedures (SOP) • Coordinate with inter-departmental associates as necessary • Work on problems of moderate scope where analysis of data requires a review of a variety of factors • Exercise judgment within defined standard operating procedures to determine appropriate action • Typically receives little instruction on day-to-day work, general instructions on new assignments • Extensive knowledge of HIPAA regulations and follows all company policies • Maintain regular and reliable attendance, including being present, on time, and prepared for work as scheduled • Performs other related duties as assigned

Role Description This is an exciting opportunity to join a global leader in claims management and make a meaningful impact through your expertise. - Supervise the investigation, management, and timely disposition of Workers’ Compensation claims within account, carrier, and company guidelines. - Assist the VP and/or Assistant VP of Claims in managing the Service Center. Qualifications - Great Leadership Opportunity - Excellent Crawford Benefits that Support Financial, Physical, and Mental Wellness - Generous Employee Referral Bonus Program - Access to multiple employee discounts Requirements - Pay and incentive plans that recognize performance excellence. - Benefit programs that empower financial, physical, and mental wellness. - Training programs that promote continuous learning and career progression while enhancing job performance. - Sustainability programs that give back to the communities in which we live and work. - A culture of respect, collaboration, entrepreneurial spirit, and inclusion. Benefits - Employees are empowered to grow, emboldened to act, and inspired to innovate. - Industry-leading team pioneers new solutions for the industries and customers we serve. - Part of the One Crawford family. Company Description Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V. Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity.

• Direct analytical activities conducted by external laboratories and contract development and manufacturing organizations (CDMOs) • Provide expert technical leadership in CMC analytical sciences including development, qualification, validation, and transfer of analytical methods • Collaborate cross-functionally to ensure analytical strategies meet regulatory expectations • Lead and oversee ICH-compliant stability programs including forced degradation studies • Compile, review, and analyze analytical data in support of development programs

• Managing a team of field based Oncology Sales Specialists who will plan and execute territory business plans for breakthrough products in Oncology. • Demonstrating business and clinical expertise while building a strategic plan and guiding the team to deliver sales results within an assigned budget. • Possessing strong leadership skills and building a high-performing, motivated and engaged team while developing individual talent and managing performance. • Connecting with internal and external customers and shaping our business to help the appropriate patients. • Working in the field with minimal supervision, adapting quickly to change and demonstrating an understanding of pharmaceutical/biotech regulatory and promotional guidelines.