Role Description - First point of contact for customer inquiries - Clear, friendly, and structured communication with customers - Analysis and resolution of incoming customer support tickets - Support with questions regarding software configuration - Identification of issues and collection of relevant technical information - Recognizing when escalation to Level 2 support or the Product team is required - Structured documentation of issues and solutions - Ensuring high customer satisfaction through timely communication Qualifications - Excellent communication and problem-solving skills - Customer-oriented and structured way of working - Strong troubleshooting mindset – passion for identifying root causes - Ability to work both independently and as part of a team - German at native or fluent level - Good English skills - Nice to have (not required): - Basic understanding of web applications - Basic knowledge of M365, APIs, and HTTP status codes - Experience with software configuration and Identity & Access Management - General awareness of security best practices (passwords, phishing, secure device usage) Benefits - 100% remote work and full flexibility over your schedule - A transparent, trust-based culture in an international SaaS scale-up - Modern tools, data-driven processes, and fast decision-making - 2–3 offsites and workshops per year for strategy, connection, and team spirit - High level of autonomy and clear development paths - The opportunity to actively shape a fast-growing SaaS company - Steep learning curve in customer success, onboarding, software processes & content creation - Close collaboration with our Customer Success and Product teams - Flexible working hours Company Description Boardwise is a leading board management software designed to streamline board meetings and governance processes. By integrating seamlessly with Microsoft, Boardwise reduces the administrative burden by up to 50%, enabling executive teams to focus on strategic decisions. Trusted by top companies like Würth, E.ON, and Stihl, our solution enhances efficiency, security, and collaboration in the boardroom. We’re dedicated to making board meetings more productive and easy to manage.

Role Description Ameritas is seeking Customer Service Representatives to drive the business by providing customer service that exceeds customer expectations and achieves customer loyalty. This is an inbound, call center position and will communicate with providers and insured members for verification of insured eligibility, plan provisions, claim status or other pertinent information. This role will be a part of our Group (dental and vision) insurance division. - Communicates by phone or written correspondence with policyholders, providers, plan participants, and field partners to answer routine questions, process transactions, or resolve issues. - Documents customer inquiries and related customer data electronically. - Assists service team(s) with back office support functions. - Protects the confidentiality of plan participants and policyholders to ensure compliance with privacy policies and procedures. - Supports department goals by achieving established service standards and metrics. Qualifications - High school diploma or equivalent. - 0-2 years of related experience; contact center, customer service, dental office and/or insurance experience is highly preferred. - Ability to work overtime when required to support business needs. - Excellent verbal and written communication skills. Demonstrates initiative when assessing situations. - Proficient use of computer systems and keyboarding skills. Benefits - Starting pay of $18 per hour - 401(k) Retirement Plan with company match and quarterly contribution - Tuition Reimbursement and Assistance - Incentive Program Bonuses - Thrive Days - Personal time off - Paid time off (PTO) - Health Benefits: Medical, Dental, Vision - Health Savings Account (HSA) with employer contribution - Well-being programs with financial rewards - Employee assistance program (EAP) - Professional development programs - Leadership development programs - Employee resource groups - StrengthsFinder Program - Matching donations program - Paid volunteer time– 8 hours per month - Generous paid maternity leave and paternity leave - Fertility, surrogacy and adoption assistance - Backup child, elder and pet care support Company Description Ameritas is an insurance, financial services and employee benefits provider. Our purpose is fulfilling life. It means helping all kinds of people, at every age and stage, get more out of life. At Ameritas, you’ll find energizing work challenges, flexible hybrid work options, and time for family and community. Ameritas has a reputation as a company that cares, and because everyone should feel safe bringing their authentic, whole self to work, we’re committed to an inclusive culture and diverse workplace, enriched by our individual differences. We are an Equal Opportunity/Affirmative Action Employer that hires based on qualifications, positive attitude, and exemplary work ethic, regardless of sex, race, color, national origin, religion, age, disability, veteran status, genetic information, marital status, sexual orientation, gender identity or any other characteristic protected by law. Application Deadline This position will be open for a minimum of 3 business days or until filled. This position is not open to individuals who are temporarily authorized to work in the U.S.

• Work AP email box (assigned schedule to ensure coverage is spread amongst the customer service team) • Forward invoices to the Invoicing Team for processing • Review statements and research outstanding invoices/credits. • Respond to supplier questions • Respond to internal customers' inquiries • Process invoices in Brainware (Validation and correction of OCR fields) • Review statements in OnBase. Contact suppliers to request any missing invoices and/or confirm payment on invoices still showing on statement • Answer Accounts Payable Primary Phone line and check voicemail. Call suppliers back to answer questions.

Role Description - First point of contact for customer inquiries - Clear, friendly, and structured communication with customers - Analysis and resolution of incoming customer support tickets - Support with questions regarding software configuration - Identification of issues and collection of relevant technical information - Recognizing when escalation to Level 2 support or the Product team is required - Structured documentation of issues and solutions - Ensuring high customer satisfaction through timely communication Qualifications - Excellent communication and problem-solving skills - Customer-oriented and structured way of working - Strong troubleshooting mindset – passion for identifying root causes - Ability to work both independently and as part of a team - German at native or fluent level - Good English skills - Nice to have (not required): - Basic understanding of web applications - Basic knowledge of M365, APIs, and HTTP status codes - Experience with software configuration and Identity & Access Management - General awareness of security best practices (passwords, phishing, secure device usage) Benefits - 100% remote work and full flexibility over your schedule - A transparent, trust-based culture in an international SaaS scale-up - Modern tools, data-driven processes, and fast decision-making - 2–3 offsites and workshops per year for strategy, connection, and team spirit - High level of autonomy and clear development paths - The opportunity to actively shape a fast-growing SaaS company - Steep learning curve in customer success, onboarding, software processes & content creation - Close collaboration with our Customer Success and Product teams - Flexible working hours Company Description Boardwise was founded in 2019 within Axel Springer with the mission to digitize and simplify boardroom operations. What began as an internal project has since evolved into a fast-growing independent SaaS company led by an experienced founding team with a strong background in startups and enterprise software. We help leadership teams and board offices of large organisations manage meetings and decision-making more efficiently, securely, and transparently. Our enterprise-grade solution is trusted by major organisations – including more than 30% of DAX-listed companies, such as E.ON, BAYER, VW Financial Services, and ProSiebenSat.1. At Boardwise, we’re not just building software – we’re redefining how high-level decisions are made in modern organisations. As a remote-first company with an international team, we offer real ownership, fast learning curves, and the opportunity to make an impact in a meaningful space.