Role Description Customer service is being rebuilt from scratch, and we’re building the platform that wins it. Typewise (YC S22) is the AI Agent Platform behind 60+ enterprise customer service teams across Europe and the US. Brands like Unilever and DPD use us to resolve customer requests across email, chat, and social, autonomously, at a fraction of the cost and a multiple of the quality. We’re a 20-person remote-first team out of Zurich and looking for a grounded, detail-oriented hybrid operator to fill an immediate 6-month coverage gap in manual testing and customer support, with the space to stay on long-term. This is not a theoretical strategy role or a pure automation-first programming position. The operational reality of our product moves fast: - Own daily manual regression testing, patch verifications, and customer issue reproduction. - Be in direct contact with our customers via emails and calls, troubleshooting their issues and ensuring excellent communication throughout. However, we want someone with a strong automation mindset: - You’ll inherit an existing Playwright/TypeScript test suite that requires regular maintenance, updates, and refactoring. - Actively maintain and build upon this framework to scale your own leverage, stabilize weekly builds, and continuously ease your own execution workload over time. This is a full-time, remote-first position (CET-friendly, with an office in Zürich). Qualifications - Detail-Oriented Tester: Deep focus and willingness to execute manual test flows rigorously. You catch the edge cases others miss. - Framework Maintenance Experience: Real-world experience maintaining, updating, or debugging existing Playwright and TypeScript test suites. - Crisp Communicator: You bridge the gap between non-technical users and core engineering. Your communication—both in writing and on live calls—is clear, direct, and structured. - Problem Solver: You don't just process tickets; you look at the recurring problems in your daily queue and think about how to optimize the pipeline. Requirements - Manage daily customer support communication directly via emails and calls. - Turn vague user feedback into highly accurate, engineering-ready reproduction steps and clean bug reports. - Update, optimize, and maintain our existing Playwright and TypeScript testing repository. - Use Typewise’s own AI platform to design triage specialists and intake workflows. Benefits - Work directly with cutting-edge AI technology and influence how enterprise AI agents are deployed. - Flat structures, fast decision-making cycles, and a team that trusts your execution. - Fully covered quarterly team meetups in great European locations. - Flexible working hours and a highly supportive remote-first setup. - Competitive salary, potential for stock options, and an open AI tool budget. Ready to Move? Don’t just send a standard, generic CV. Show us how you operate. Send us a summary of your experience with technical customer support, along with a quick note on how you typically approach taking over and updating an existing Playwright framework to streamline your own manual workload.

Role Description Vi söker en senior Product Designer för ett uppdrag där du kommer att utveckla och förbättra användarupplevelsen i rapporteringsflöden för en global konsumentprodukt. Rollen kombinerar höga krav på användbarhet med regulatoriska, juridiska och säkerhetsrelaterade krav i en komplex och föränderlig miljö. - Analysera och förbättra befintliga rapporteringsflöden och användarupplevelser. - Designa nya interaktioner och användargränssnitt för olika plattformar. - Ta fram designspecifikationer och underlag för utvecklingsteam. - Säkerställa att lösningar uppfyller regulatoriska och juridiska krav. - Samarbeta nära produktägare, utvecklare, juridiska funktioner och säkerhetsteam. - Utforska och utvärdera AI- och LLM-baserade lösningar inom rapporterings- och modereringsprocesser. Qualifications - Erfarenhet av UX-design inom Trust & Safety, Compliance, Content Moderation eller liknande områden. - Erfarenhet av rapporteringsflöden, modereringsverktyg eller policystyrda användargränssnitt. - Erfarenhet av konsumentprodukter i stor skala, gärna med fokus på mobila plattformar. - Erfarenhet av nära samarbete med Product, Engineering, Legal och Policy-funktioner. - Förmåga att fatta välgrundade designbeslut i komplexa miljöer. - Dokumenterad erfarenhet av att leverera design av hög kvalitet i högt tempo. Requirements - Erfarenhet av AI-drivna eller konversationsbaserade användarupplevelser. - Erfarenhet av regulatoriska eller säkerhetsrelaterade produkter och tjänster. Personal Attributes - Analytisk och lösningsorienterad. - Stark samarbetsförmåga. - Självständig och initiativtagande. - Kommunikativ med förmåga att förankra designbeslut hos olika intressenter. - Strukturerad och kvalitetsmedveten. Information - Plats: Remote / Stockholm - Omfattning: 100% - Period: 2026-06-22 – 2026-12-21 - Möjlighet till förlängning: Möjlighet till förlängning finns - Sista ansökningsdag: 2026-06-17

Role Description Design experiences that empower small businesses and communities across the world. At Xplor, we are building tools that help educators and entrepreneurs focus on what matters - people. Join our global centralised design team and help shape products used daily across two SaaS verticals: education and dry cleaning. As a Senior Product Designer reporting to our Head of Product Design, you'll work across two distinct SaaS verticals: education and dry cleaning. Your designs will reach small businesses and communities worldwide, solving real problems for real people every day. Working with teams in Australia and the US, you'll lead design initiatives that require both strategic thinking and hands-on execution. This is a high-impact role for a versatile designer who thrives in complex environments, enjoys working across verticals, and is motivated by meaningful work that empowers small businesses and communities. You’ll work at the heart of a global design practice connecting with US-based peers in the mornings (AEST), then owning your craft in the afternoons. This rhythm empowers you to collaborate across time zones, influence decisions early, and carve out uninterrupted creative time when it counts. What you’ll do - Drive product strategy by translating user needs and business goals into elegant, scalable designs. - Design across two industries, ensuring cohesive experiences and visual consistency. - Collaborate across time zones with Product Managers, Engineers, and stakeholders from discovery through delivery. - Own the end-to-end design process, from ideation, research, wireframes, and high-fidelity prototypes to dev handoff and QA. - Conduct and synthesise user research to guide product direction. - Contribute to and evolve our design system to support accessibility and global scale. - Facilitate workshops and design critiques, helping teams align around shared goals and user outcomes. - Mentor other designers and foster a culture of creative excellence. Your work will directly shape how thousands of educators and small businesses operate helping them save time, serve customers better, and grow sustainably. You will partner with distributed teams in Australia and the US, working mornings (AEST) to connect and afternoons to create. Location: Preference for candidates based out of Melbourne where our Xplor office is located but will consider applicants remote in Australia & who have full working rights. Qualifications - Senior level experience in product design, with a focus on B2B or SaaS products. - Proven ability to lead projects independently from discovery through to delivery. - Strong experience designing for responsive web and mobile applications. - Advanced skills in Figma (including component libraries, prototyping, and design systems). - Excellent communication and facilitation skills and you’re comfortable presenting to stakeholders and running workshops. - Demonstrated ability to collaborate across time zones and navigate remote or distributed teams. - A portfolio that shows user empathy, systems thinking, and design excellence. Requirements - Experience working across multiple industries or product domains, especially complex vertical software. - Knowledge of accessibility and inclusive design principles (e.g., WCAG). - Familiarity with Agile and cross-functional product development environments. - A background in design mentorship or team leadership. - Experience working with or contributing to centralized design systems. Benefits - 12 weeks Gender Neutral Paid Parental Leave for both primary and secondary carer. - #GiveBackDays/Commitment to social impact – 3 extra days off to volunteer and give back to your local community. - Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council, Global Mentorship Program. - Access to free mental health support. - Flexible working arrangements.

Title: Strategy, Design & Value Senior Principal Location: Leederville Australia Hybrid Job Description: We're entering an exciting new chapter at Water Corporation as we continue to develop and grow our Strategy and Transformation Group. It represents a step forward in how we plan and deliver services - strengthening our ability to align today's decisions with the needs of our future business, to benefit our customers and communities, and help Western Australia thrive. As part of this expansion, we're increasing our capability and recruiting for multiple new positions. This is a rare opportunity to join us at a pivotal moment and help turn strategy into action - setting clear priorities, coordinated action, and driving real change across the business. We're seeking talented people to support this strategic shift by bringing long-term direction, enterprise planning, operating model design, organisational change management and portfolio management into one connected, enterprise-wide system focused on delivering our Corporate Plan priorities. If you're motivated by purposeful work, transformation and making a genuine impact across the state, there's never been a better time to join us. About the role: We're seeking an experienced and highly capable strategic leader to join our Strategy and Transformation Group as Senior Principal - Strategy, Design and Value. This is a high-impact role for a commercially astute strategist who can connect enterprise strategy with planning, performance, business architecture and asset centric operating models. Working closely with senior leaders, you will provide deep technical expertise, strategic insight and practical frameworks that enable informed decision-making and sustainable organisational performance. Reporting to the Head of Strategy, Design and Value, you will provide senior advisory support across strategy, design and value disciplines to ensure enterprise priorities translate into practical outcomes. You will lead complex strategic reviews, interpret performance insights, develop decision-making frameworks and strengthen the organisation's capability in long-term planning and value optimisation. You will bring a strong asset centric view to how we strengthen strategy and planning within the organisation. Real benefits that matter - Real flexibility with options to work from home or negotiate flexible work hours - An additional 2 well-being days each year - Access to long service leave pro rata after 3 years of service - Generous co-contribution superannuation scheme, which offers up to 16%. This includes an 12% standard employer contribution, plus an additional 2% employer co-contribution that matches your own 2% contribution - Purchase additional leave of up to 12 weeks or work 4 years at a reduced salary and take the fifth year off as paid leave What the role will involve: Enterprise Strategy & Insight - Provide enterprise-wide strategic analysis across planning, performance and design domains including a strong infrastructure and asset centric view / lens - Lead deep-dive diagnostics into complex organisational challenges - Drive integration across Strategy, Business Architecture, and Value/Performance to ensure coherent, enterprise-wide decision-making - Support prioritisation and planning decisions aligned to corporate strategy - Deliver strategic advice to Executives and senior leaders Strategic Design & Operating Model - Lead strategic design activities that shape organisational structures, processes, capability roadmaps, and operating model choices. - Develop and refine enterprise frameworks, tools, design principles and performance interpretation approaches - Support the evolution of enterprise frameworks and strengthen strategy-to-execution coherence across the organisation - Translate strategic intent into practical frameworks, principles and interventions - Identify barriers to execution and recommend enterprise-wide improvements Performance & Value - Analyse enterprise performance trends and strategic risks - Lead value assessments and investment insights to support major decisions - Provide recommendations on trade-offs, optimisation and long-term value creation Capability & Influence - Enable organisational capability uplift by mentoring practitioners and strengthening enterprise understanding of strategy-to-execution disciplines - Build strong relationships across Finance, Asset Mgt, Technology, Operations, Customer and Corporate functions - Influence enterprise-wide decisions through evidence-based insights, recommendations, and trusted advisory support Key skills and experience: You are an experienced senior strategist with a track record of operating in complex organisations and advising executive leaders. You combine commercial thinking with analytical depth and can turn complexity into clear direction. You understand the role strategy plays in an asset centric organisation and can translate this into both internal and external context where required, including influencing strategic decisions at an Executive and Board level. You will bring: - Degree qualification in business, economics, strategy, engineering, public policy or similar - Extensive experience in enterprise strategy, business architecture concepts and organisation-wide integrated planning processes within and asset centric organisation - Substantial experience providing strategic advice to Executive and senior leaders - Considerable experience applying value frameworks, prioritisation tools and enterprise performance analysis - Considerable experience in organisational transformation, scenario modelling and strategic risk and opportunity analysis - Strong background in performance analysis, prioritisation and strategic reviews - Experience advising Executives and senior stakeholders - Excellent strategic thinking, communication and influencing capability - Ability to operate confidently in ambiguity and across competing priorities - Maintain external relationships with government, regulatory and industry bodies to inform enterprise strategy Apply: If you are interested in the above opportunity, please submit a covering letter and resume that best demonstrates your ability to meet the requirements of the role. As part of the recruitment process you may be required to complete pre-employment screening which may include a medical, qualification check, police clearance and Australian working rights check. Our commitment to a diverse and inclusive workplace Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community. We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, LGBTQIA+ folks and people from culturally and linguistically diverse backgrounds. We are committed to ensuring an accessible and inclusive work environment to enable people with disability to participate fully in all aspects of employment.