Typewise

Role Description Customer service is being rebuilt from scratch, and we’re building the platform that wins it. Typewise (YC S22) is the AI Agent Platform behind 60+ enterprise customer service teams across Europe and the US. Brands like Unilever and DPD use us to resolve customer requests across email, chat, and social, autonomously, at a fraction of the cost and a multiple of the quality. We’re a 20-person remote-first team out of Zurich and looking for a grounded, detail-oriented hybrid operator to fill an immediate 6-month coverage gap in manual testing and customer support, with the space to stay on long-term. This is not a theoretical strategy role or a pure automation-first programming position. The operational reality of our product moves fast: - Own daily manual regression testing, patch verifications, and customer issue reproduction. - Be in direct contact with our customers via emails and calls, troubleshooting their issues and ensuring excellent communication throughout. However, we want someone with a strong automation mindset: - You’ll inherit an existing Playwright/TypeScript test suite that requires regular maintenance, updates, and refactoring. - Actively maintain and build upon this framework to scale your own leverage, stabilize weekly builds, and continuously ease your own execution workload over time. This is a full-time, remote-first position (CET-friendly, with an office in Zürich). Qualifications - Detail-Oriented Tester: Deep focus and willingness to execute manual test flows rigorously. You catch the edge cases others miss. - Framework Maintenance Experience: Real-world experience maintaining, updating, or debugging existing Playwright and TypeScript test suites. - Crisp Communicator: You bridge the gap between non-technical users and core engineering. Your communication—both in writing and on live calls—is clear, direct, and structured. - Problem Solver: You don't just process tickets; you look at the recurring problems in your daily queue and think about how to optimize the pipeline. Requirements - Manage daily customer support communication directly via emails and calls. - Turn vague user feedback into highly accurate, engineering-ready reproduction steps and clean bug reports. - Update, optimize, and maintain our existing Playwright and TypeScript testing repository. - Use Typewise’s own AI platform to design triage specialists and intake workflows. Benefits - Work directly with cutting-edge AI technology and influence how enterprise AI agents are deployed. - Flat structures, fast decision-making cycles, and a team that trusts your execution. - Fully covered quarterly team meetups in great European locations. - Flexible working hours and a highly supportive remote-first setup. - Competitive salary, potential for stock options, and an open AI tool budget. Ready to Move? Don’t just send a standard, generic CV. Show us how you operate. Send us a summary of your experience with technical customer support, along with a quick note on how you typically approach taking over and updating an existing Playwright framework to streamline your own manual workload.