• Lead, develop, and scale a team of 8+ Linux Engineers, setting clear performance expectations and fostering a culture of technical excellence and continuous improvement • Provide strategic and day-to-day leadership across client environments, including systems performance management, capacity planning, and the delivery of proactive, value-added recommendations to clients • Act as a senior 'player-coach,' setting technical direction and standards while stepping in on complex, high-priority engagements spanning performance optimization, patching, problem management, automation and scripting, data protection (backup & recovery), HA configurations, and major upgrades • Own and continuously improve the incident, problem, and change management lifecycle; lead major incident reviews and root cause analyses and drive systemic corrective and preventive actions at program level • Champion a culture of automation and operational efficiency — identifying opportunities for tooling, scripting, and process innovation that reduces toil and improves service quality at scale • Build and develop engineering talent through structured coaching, mentoring, and career development planning; contribute to hiring decisions and team capability growth • Build trusted relationships with clients, peer managers, and senior stakeholders; act as a credible technical authority and proactive partner in strategic planning • Serve as the senior escalation point for production OS incidents, providing decisive technical leadership under pressure and clear communication to all stakeholders • Partner closely with Client Success Management to identify emerging client needs, surface growth opportunities, and contribute to account strategy and expansion • Collaborate with the Delivery Lead on capacity planning, scheduling, and resource allocation for client technical maintenance, upgrades, and project work • Lead or participate in regular client technical reviews and executive briefings, providing strategic recommendations and improvement roadmaps • Drive the creation and governance of comprehensive technical documentation, knowledge bases, and runbooks; ensure consistent standards across the team • There will be occasional evening work and one or two monthly weekend work events, either during the day or overnight • Lead ongoing review of workflows, SOPs, and operating practices, driving measurable improvements in efficiency and quality of service delivery • Own delivery against defined projects and programs; provide regular status reporting to leadership and clients, proactively managing risks and dependencies • Lead root cause analysis for complex, cross-functional incidents in collaboration with application and delivery teams, translating findings into lasting remediation

• Support Bitwarden goals by designing, developing and maintaining key hierarchies and cryptographic protocols that are secure and performant • Design and enforce secure key management practices across clients and servers to prevent key compromise and protect sensitive cryptographic material • Help design usable APIs that abstract crypto correctly for other developers • Build and maintain both internal and external documentation and specifications • Troubleshoot and resolve complex security vulnerabilities and issues that require deep technical knowledge of our systems

• Design, build, ship, and maintain core capabilities for North’s Agents & Automations platform. • Build product and platform features that help users create, run, debug, evaluate, and improve agents and automations. • Own features end-to-end, from technical design through implementation, testing, launch, and iteration. • Work across the stack, from frontend product surfaces to backend systems, depending on what the product needs. • Make practical technical decisions that balance speed, quality, depth, and user impact. • Collaborate closely with product, design, modelling, customer-facing teams, and other engineers to define the right outcomes and ship measurable improvements. • Use AI actively in your work, while staying intellectually engaged and accountable for the quality and reliability of what you ship.

• Setting and driving front-end technical strategy across the Account Experience teams, from architecture and component-system decisions through to hands-on implementation where it counts • Owning the architecture of a complex, data-dense merchant platform — the patterns, state management, and performance characteristics that hold up as the surface area grows • Shaping how Primer AI Companion matures as a first-class merchant interface, including the front-end architecture that makes a conversational surface feel native to the platform • Holding the experience coherent across Account Setup, Monitors, Workflows, and Auditing — building the shared component and design-system foundations that stop the areas drifting apart • Leading engineers across teams without direct authority, through code, design reviews, and technical mentorship that raises the front-end bar around you • Owning the things that are easy to neglect: accessibility, performance budgets, and front-end observability as first-class concerns, not afterthoughts • Partnering with Product and Design, and with backend engineers across teams, to shape decisions where front-end constraints or opportunities are material