Support Specialist

Location

CET (UTC+1)

Posted

3 days ago

Salary

0

Seniority

Mid Level

No structured requirement data.

Job Description

Support Specialist

Optiplay

Role Description We’re looking for a Support Specialist with a strong background in QA and a sharp eye for troubleshooting, integration, and issue resolution. You turn complex technical challenges into clear solutions, ensuring seamless operations for our partners and a flawless gaming experience. - Provide first-line support to operators and business partners via email, ticketing systems, and chat. - Investigate and resolve issues related to game functionality, player sessions, transactions, jackpots, and integrations. - Monitor incoming incidents and ensure timely responses according to SLA requirements. - Escalate complex technical issues to Development, QA, or DevOps teams when necessary. - Collect, analyze, and document issue details to facilitate troubleshooting. - Maintain internal knowledge base articles and support documentation. - Assist with game release support and post-launch monitoring. - Participate in incident management and root cause analysis activities. - Collaborate with Product, QA, and Engineering teams to improve service quality. Qualifications - 2+ years of experience in Customer Support, Technical Support, Help Desk, or a similar role. - 1+ years QA experience. - Strong communication skills in English (B2+ level). - Experience working with ticketing systems (Zendesk, Freshdesk, ServiceNow, etc.). - Basic understanding of web technologies, APIs, JSON, HTTP requests, and browser developer tools. - Ability to work in a fast-paced environment and manage multiple priorities. Requirements - Previous experience in iGaming, online casinos, sports betting, or the gaming industry. - Understanding of game mechanics and player behavior. - Experience with SQL and log analysis. - Knowledge of monitoring tools and incident management processes. Benefits - 21 vacation days + 5 extra day-offs annually. - 12 paid sick days. - Fully remote format — work from anywhere you feel productive. - Flexible schedule: start your day anytime between 08:00–12:00 CET. - Fixed budget for health insurance and gym/fitness. - We provide all required work equipment. - Zero bureaucracy and direct communication with founders and C-level. - Minimal meetings, async-friendly workflow. - Startup energy: fast motion, creativity, and tight-knit communication. - Business trips and team meetups several times per year. - Multiple salary payout options (flexible formats). - …And many more perks unlocked after we hit break-even.

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