Role Description You'll own Customer Success and the retention number that comes with it. That means two things at once: protecting and expanding revenue across our employer client base, and leading the team that owns those relationships through a genuine shift in how the work gets done. This is a commercial role, not a satisfaction role. Net revenue retention, gross retention, and expansion are the outcomes that matter. You own the renewal calendar, the churn-risk triage, the upsell and product-adoption motion, and the health of every client relationship from launch through renewal. You manage the function out of Salesforce, you know your book cold, and you can tell anyone in the company exactly where retention is being made or lost and why. It's also a building role, and increasingly an AI-native one. You'll lead a team and a roadmap that's moving toward a fully agentic customer lifecycle: specialized agents mapped to each phase of the client journey, triggered by real-time signals, orchestrated for the right message at the right moment. You don't have to have personally built that before, but you have to be genuinely excited to lead an organization that operates this way and to roll up your sleeves in the work. This role works cross-functionally with Sales, the Broker Partnership team, Marketing, RevOps, Data, Product, and Legal. Retention is a team sport here, and you'll be at the center of it. What You'll Do - Own net revenue retention and gross retention. - Drive expansion and product adoption. - Lead the AI-native transformation of Customer Success. - Run the team out of Salesforce. - Own the broker-advocacy dimension of retention. - Be the senior voice for clients. - Lead and develop the team. - Bring the numbers to the table. Qualifications - 8+ years in Customer Success, account management, or a commercial retention role, including team leadership. - Revenue-first mindset. - AI-native, or hungry to be. - Commercial and cross-functional fluency. - Comfort with data and systems. - Comfort with ambiguity. - Executive presence and clarity. - Healthcare or benefits experience preferred. Requirements - If you're looking for a defined playbook and a steady-state book of business to manage, this isn't it. - If your best work comes from relationship maintenance without a retention or expansion target, look elsewhere. - If AI feels like a threat or a distraction rather than the most exciting lever you have, the direction here will frustrate you. - If you need full certainty before acting, or a manager telling you exactly what to do next, you won't succeed. Reporting & Team This role reports to the Chief Growth Officer and leads the Customer Success organization, a team of experienced CS managers and their CSMs. You'll work closely with Sales, the broker partnership team, Marketing, RevOps, Data, Product, and Legal, and you'll have visibility into senior leadership as you shape the future of Customer Success at HealthJoy. Benefits - Medical, Dental, and Vision insurance packages - HSA contribution match - Stock options for eligible roles - 401k match - Paid parental leave - Company-sponsored Short Term and Long Term Disability coverage - Flexible PTO

Role Description Eaton is seeking a VP, Data Center Chief Architect within the Global Data Center Segment to define and lead the architectural vision for this critical growth platform. This executive will lead the global architecture function, shaping the end-to-end product and solution strategy across the data center portfolio. - Accountable for establishing a globally consistent, scalable architectural framework. - Guide the product lifecycle, align cross-functional stakeholders, and drive standardization. - Operate at the intersection of technology, product strategy, and customer experience. What you will own - Strategic Leadership & External Engagement - Serve as Eaton’s thought leader across the power, energy, and data center ecosystem. - Represent Eaton at leading industry conferences and public forums. - Build and maintain strong partnerships across the value chain. - Acceleration of Data Center Deployment & Innovation - Lead initiatives to significantly reduce time-to-market for large-scale data centers. - Advance alternative power strategies to address grid constraints. - Drive adoption of scalable, repeatable delivery models. - Customer-Centric Transformation & Quality Excellence - Establish deep Voice of Customer (VoC) insights. - Partner with internal stakeholders to elevate operational performance. - Lead a globally consistent quality framework. - Engage proactively with strategic customers. - Contribute directly to high-impact, enterprise-level pursuits. - Ability to drive large-scale transformational growth. - Global Architecture Convergence & Portfolio Alignment - Define and drive global standards for functional equivalence. - Partner with Key Account Management (KAM) and Global Product Line (GPL) leaders. - Institutionalize global best practices. - Market Influence & Brand Leadership - Articulate and promote Eaton’s technical and commercial vision. - Position Eaton as a leading voice in shaping the future of data center infrastructure. Qualifications - Master’s degree in engineering discipline. - Minimum of 15 years working within datacenters, power, energy, or nuclear. - Minimum of 5 years leading global teams. - Expertise in critical power chain systems. - Experience with data center design, construction, and thermal management. Requirements - Travel up to 75% (domestic & International). - Position will be based near customers in Washington, DC; Seattle, WA; or San Francisco, CA. - Remote work will be considered within the US. - This position may offer relocation within the US. - This position does not offer sponsorship. Benefits - Competitive pay and a variety of benefit programs for eligible employees. - Expected annual salary range for this role is $203,000 - $297,000 a year. - This role is also eligible for a variable incentive program.

• Engage with assigned clients in seamless collaboration with agency colleagues • Provide strategic insights to optimize market access objectives by navigating competitive challenges within the payer and provider ecosystem • Oversee OncoGenius deliverable parameters, completion and client delivery • Lead development and annual updates to syndicated reports • Direct client training education and utilization for portfolio OncoGenius solutions • Develop ad hoc research projects to solve client strategic needs • Design and maintain provider group surveys aligned to market trends and client needs • Collaborate with advisors and internal teams to validate survey design and content • Provide “voice of customer (VOC)” insights to engineering team for future enhancements to OncoGenius solutions based on client interactions and market intelligence • Partner with Business Development to support client pitches, proposal development and onboarding • Conduct strategic assessments of client portfolios and assets to identify market access opportunities • Contribute to AET and OncoGenius thought leadership (publications, webinars, conferences) • Foster a culture of accountability, collaboration, and continuous learning • Lead and develop team members to achieve business and strategic objectives • Travel approximately 20%

• Lead strategic market access initiatives that leverage clinical insight, provider behavior, and real-world evidence. • Guide life sciences clients through complex provider dynamics. • Advance OncoGenius, Precision AQ’s oncology market intelligence platform. • Engage with assigned clients in collaboration with agency colleagues. • Provide strategic insights to optimize market access objectives. • Oversee OncoGenius deliverable parameters, completion and client delivery. • Lead development and annual updates to syndicated reports. • Direct client training education and utilization for portfolio OncoGenius solutions. • Develop ad hoc research projects to solve client strategic needs. • Design and maintain provider group surveys aligned to market trends and client needs. • Collaborate with advisors and internal teams to validate survey design and content. • Partner with Business Development to support client pitches, proposal development and onboarding. • Conduct strategic assessments of client portfolios and assets to identify market access opportunities. • Contribute to AET and OncoGenius thought leadership (publications, webinars, conferences).